TM
Tapiwa M
Active since Apr 2020
2
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2 reviews35 months ago
Rehka Rampurtab did ...
Rehka Rampurtab did a splendid job and will bring more business to yoy
53 replies
74 months ago
terrible service
I bought a printer cash from these Raydian sometime in August 2019. They insisted I take their 'service agreement' as part of the sale because they were going to only charge me for the ink I use and also they would 'maintain' the printer as and when required. I paid an average of R500 for the first 3 months and afterward they started debiting about R3500 - R4000 per month as a 'minimum charge' for their services. I reversed the debit orders and after we had a heated argument as to how I never agreed to pay for such expensive ink they admitted to have over-charged me about 10k in error and I chose to overlook the issue because they had agreed to a reimbur*****t. Now just over a month after the agreement they send me invoices for R2.8k and I’m not sure how one can have a monthly printing bill of that amount on ink only because both the printer and bond paper are mine and they rarely come to 'maintain' the printer, so the question begs what exactly am I paying for. I have other printers in my office where i buy ink for an average of R800 and the ink takes me 3 to 4 months per printer. I still do not understand why they make me pay such an exorbitant amount for their (uncalled-for) ink just because, in their own words "I signed the service agreement" I have tried to get reasonable explanation from them for this and we not coming to an agreement. cant help but feel abused and taken advantage of.
210 replies
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1 Star
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