Active since Apr 2020
Call 0.2.1.4.2.6.8.0.6.4 and irritate the instore service till they catch a wake up. Online service is so ****.!
0214268064 call this number. Its their private instore number. Absolutely useless online service. Note that this is not customer service, but I reckon if enough people call this number and bother them then maybe they will catch a wake-up
*Update* Just been told "F** you, change your attitude, I will not come sort out your internet issue" by the ever professional John of VentureNet. This happened after I have been accused of not knowing that there is an ethernet port in my Apple Mac, even though there isnt. I have had to resort to sending pictures of my ports to the part owner or what ever he may be to Venturenet in order to prove that I dont have an ethernet connection in my laptop or adaptor. Why are they asking for this you ask? Well its because they want me to try and sort out the issue telephonically even though they have expressly noted to me, even in email that it is apparently a hardware issue??? In any case, I was also asked by Daniella to try and download a program, I assume a teamviewer type program perhaps, so that they can try and sort it out remotely, forgetting that the internet actually doesnt work therefore making that task relatively impossible. Furthermore, I have been promised that a technician would come out on the 14th and today is the 20th. What can I do.
Intermittent service. Staff are extremely unhelpful. They removed my previous review due it being "slanderous/generalised", however if I remember correctly, I only said that I would not recommend to anyone. Last week they blamed my intermittent internet on the upgrades they were making to allow for more bandwith, after said point where they said the internet would return to normal it continued and got worse. They then claimed it was the hardware, this being the same excuse for the previous lack of internet. The internet eventually stopped working entirely and then a day or two later it miraculously started working again. Cant see how the hardware fixed itself. I have also spoken to numerous residents of the San Lameer complex and they have informed me that they are also struggling with VentureNet. They are supposed to come out today to sort out the "hardware" issue as per Deon. Lets see if they do. *Update* Just been told "F** you, change your attitude, I will not come sort out your internet issue" by the ever professional John of VentureNet. This happened after I have been accused of not knowing that there is an ethernet port in my Apple Mac, even though there isnt. I have had to resort to sending pictures of my ports to the part owner or what ever he may be to Venturenet in order to prove that I dont have an ethernet connection in my laptop or adaptor. Why are they asking for this you ask? Well its because they want me to try and sort out the issue telephonically even though they have expressly noted to me, even in email that it is apparently a hardware issue??? In any case, I was also asked by Daniella to try and download a program, I assume a teamviewer type program perhaps, so that they can try and sort it out remotely, forgetting that the internet actually doesnt work therefore making that task relatively impossible. Furthermore, I have been promised that a technician would come out on the 14th and today is the 20th. What can I do.
Just been told "F** you, change your attitude, I will not come sort out your internet issue" by the ever professional John of VentureNet. This happened after I have been accused of not knowing that there is an ethernet port in my Apple Mac, even though there isnt. I have had to resort to sending pictures of my ports to the part owner or what ever he may be to Venturenet in order to prove that I dont have an ethernet connection in my laptop or adaptor. Why are they asking for this you ask? Well its because they want me to try and sort out the issue telephonically even though they have expressly noted to me, even in email that it is apparently a hardware issue??? In any case, I was also asked by Daniella to try and download a program, I assume a teamviewer type program perhaps, so that they can try and sort it out remotely, forgetting that the internet actually doesnt work therefore making that task relatively impossible. Furthermore, I have been promised that a technician would come out on the 14th and today is the 20th. What can I do.
Intermittent service. Staff are extremely unhelpful. They removed my previous review due it being "slanderous/generalised", however if I remember correctly, I only said that I would not recommend to anyone. Last week they blamed my intermittent internet on the upgrades they were making to allow for more bandwith, after said point where they said the internet would return to normal it continued and got worse. They then claimed it was the hardware, this being the same excuse for the previous lack of internet. The internet eventually stopped working entirely and then a day or two later it miraculously started working again. Cant see how the hardware fixed itself. I have also spoken to numerous residents of the San Lameer complex and they have informed me that they are also struggling with VentureNet. They are supposed to come out today to sort out the "hardware" issue as per Deon. Lets see if they do.
Not sure about the Ballito branch but the south coast branch is as bad as it gets. Would not recommend to anybody
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