Michelle S

A TERRIBLE UNPROFESSIONAL ORDEAL!

I am so disgusted in the way I was treated with my kitten and I. I went to a organisation to get my kitty spayed, as I don't have alot of money to spay but wanted to be responsible and they did an amazing job! 9 days later she developed this lump on her tummy. I freaked out contacted them and said is this normal. They calmly said it's fine but time to take stitches out because she healed faster and that's why she developed the lump. I did but wasn't sure if I did it properly. Please keep in mind 3 weeks before this my previous cat died Cuz of an abscess where she had to have surgery and died a day later. So I called another hospital that I know was open but they said they had a 6 hour waiting list. I decided to contact Table view animal hospital as they were the only other one open at this time. When I spoke to them, the receptionest freaked out saying I mustn't touch the stitches and COME IN IMMEDIATELY. Naturally after my other kitty died I was disrought, and I was not going to wait a second to let her suffer! I went straight to Table view animal hospital only because they were literally the only other place open and they stressed so much how I must not touch the stitches only a vet needs to look at them. Only to have the vet call us into her consult room and barely look at the stitches and lump. She's said it's normal! She literally never inspected the stitches! Instead just took her temperature and said she might as well do a check up while we here! I paid R750 for a vet to take my kitties temp which I could of done at home. Things never got better even though she said it's all good. So I went to another vet and they said all the stitches were still in there and they weren't dissolvable. They took out massive stiches that were still in and infected. This was after table view animal hospital said everything was fine. I am so angry that the vet at table view animal hospital was so blase about everything. When I called her and confronted Her, she called me a lyer and someone just trying to get a freebie! All I want was my kitten to be ok. Especially after I just lost my long life friend 3 weeks ago! I asked for a discount or refund as the vet LITERALLY DID NOTHING. I wish I recorded it. I was the last patient of the day and she couldn't care less. Even when I said to the secretary, could I get a discount as the vet literally never touched my cat. She said no. There was no sorry, no compassion, no nothing! Thing is when I confronted the vet, She denied EVERYTING! AND said I was lying! I cannot believe how the vet was raising her voice on the phone and accusing me of lying and making up stories to get a free consult. Excuse me, I love my animals to the world and back and why on earth would I lie! I would pay as much as necessary IF I GOT THE SERVICE THAT WAS NEEDED! Problem is the vet I took my kitten to after table view vet, confirmed thet there was a problem and the stiches were not dissolvable. I am beyond angry. We spoke to the "manager" the son of the parents who apparently own the "hospital". He said he would get back to us. I lost of count of the weeks and he has not contacted us. I am so angry. I plead with you not to go there! They don't care, all they want is money. I am very lucky hakunamata looked after my baby so well and DIDNT EVEN CHARGE ME , Cuz they understood what I went through. Table view animal hospital, I don't care what your hours are, I will never reccommend you! And I will take this to face book and as many media platforms as possible. Maybe if you dealt with me differently, things would of be different.