KG
Kerusha G
Active since Apr 2020
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Facial recognition does not work
Again the facial recognition on the app does not work, I urgently need to make a transfer and yet again I am unable to.
116 replies
14 months ago
Unqualified Suppliers on their Panel
It has now been four days since my geyser burst, and my geyser has yet to be replaced. Four different plumbing companies have been sent out to assess the situation, yet none have been able to replace a 150L geyser. This has been an extremely frustrating and, frankly, bewildering experience. I am struggling to understand how such a basic replacement task has become such a challenge. Is the procurement manager of the company sourcing plumbers who are not qualified or equipped to handle such tasks?
58 replies
14 months ago
Unqualified staff
I am experiencing an ongoing issue with blacklisting my ****** phone. My phone was ****** on 01/03/2025, and I promptly notified Telkom to request that the device be blacklisted. Unfortunately, despite my initial contact, the request has not been processed. The team leader, Fundiso Shongo, failed to take the necessary action. I followed up on this matter on the 4th and again today, the 6th, but as of now, the phone has still not been blacklisted. Each time I contact the call centre, I am connected with a different agent, and unfortunately, the support I receive continues to be inadequate. The repeated need to explain my situation and the lack of resolution has been incredibly frustrating.
0 replies
30 months ago
Poor service
I encountered issues with the facial recognition security feature while attempting an urgent transfer via the app. After reaching out to client care and speaking with a complaints representative, I was informed that there was no immediate solution. I expressed my dissatisfaction with this situation, emphasizing the impracticality of being unable to access my funds during emergencies. Regrettably, the representative did not resolve the issue and closed my query. I am disappointed with the level of service provided.
262 replies
48 months ago
Emmanuel Jiane was quick and efficient
Emmanuel Jiane was quick and efficient. Wonderful service.
74 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)