MB
Mari B
Active since Apr 2020
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Department of SA Home Affairs - Birth Certificate -Surname Change Adoption
We are trying to adopt our son and our order of adoption from the court have arrived by us last year on the 12th of December 2024. So he just basically needs a new birth certificate with our surname: Earle. We went to Department of SA Home Affairs on the 14th of January 2025, we paid to get our son's surname change done to Earle and all relevant document were handed in on that day at the Department of SA Home Affairs in Vryheid, Kwa-Zulu Natal, including the court order stating we can adopt him now. We have been to them twice now already with no luck to get our son's birth certificate back. They told us it will take 3 months and that we need to come back in April. All they need to do is to change the surname, because we have adopted him. When I go to the Vryheid Branch, they keep telling me that I need to contact the number: 080 060 1190, but this line just keeps ringing or sometimes like today, it just says it is disconnected. I have been to the Vryheid branch twice to check if the certificate has arrived on the following dates: 19th of June 2025 - I went there and they told me to contact this number again, Tel: 080 060 1190, but I have phoned this number and nobody answers it. 3rd Of November 2025 - My social worker, Nokwanda went with me, but they just said I must phone the number, tel: 080 060 1190, between 8 and 10, but there is no answer. I have also emailed the email that was provided to me: hacc@dha.gov.za I emailed on the 19th of June 2025, but nobody has responded, I sent the proof of payment, the court orders, all relevant documents with. Please can someone assist me with this urgently. Our son almost needs to go to Grade R and we would love to have the birth certificate in our surname before then. Our invoice numbers and dates are as follows: Invoice Number: 49222 Receipt Date: 2025/01/14 08:54:33 Receipt Number: IRE-14997985-49222 Account: 19832-14997985-IRE Invoice Number: 49223 Receipt Date: 2025/01/14 08:55:20 Receipt Number: IRE-14997985-49223 Account: 19832-14997985-IRE The other day I was there, the lady said it could take up to three years, we have had him for 4 years now and we received the documents in December 2024, we went to do the surname change in January 2025, as mentioned above. How is it possible for a surname change to take three years. Please assist urgently.
0 replies
4 months ago
Wow. Amazing
Wow, outstanding service and the quality of the shoes are great. They went to great lengths to replace the shoe for me after I have chosen the incorrect size. I just want to give a compliment to Brenda. She does her job exceedingly well.
0 replies
7 months ago
Capitec Credit Card - Need account closure with immediate affect.
Capitec is forcing clients to keep credit card accounts open. I had requested a settlement letter with the full outstanding balance on my credit card from Lukhanyo on Friday, the 19th of September, so that I could pay it off, and thereafter close the credit card account. I paid the amount stipulated, which was R6015.15 as on the settlement letter. Then on Monday, the 22nd of September, I spoke to Samantha V. She told me that the account is marked for closure and that I mustn't log into the credit card account. Then Tuesday, the 23rd of September, I followed up, because the amount was still available in the credit card section and no paid up letter has been sent. I spoke to Bridgette on the 23rd of September and she told me that there is an amount of R32.00 outstanding, so I paid that and requested paid up letter and full closure of the account. Today I went into the account again and I see that it hasn't been done. I spoke to Sean now, who finally closed the account, but he says that I have to wait 45 days for the account to be closed. Then says I will have to wait 45 days for the account to be closed and to get a letter. My question is why? Capitec issued a settlement figure, the full amount was paid. Why is capitec refusing to close off the credit card? Is this a tactic to used to maybe entice the client to use the credit card again. Now as a client I am forced to have a credit card with capitec which as a client I don't need or want. Sean just mentioned that this is the process that needs to be followed and said that I won't be able to use the account. Even with other resolving debt, they close these accounts immediately after full payment has been done and they can see the payment which usually takes 48 hours. I feel they need to close this account immediately as I have fulfilled my obligation of paying it, it is affecting my credit score and what stops them from telling me in a month's time that I need to pay another R32 or even more. This is insane. I also have a shopping problem, so keeping this card open, is madness. I also want to mention that Sean was the one that really marked it for closure, and I got a notification of that, thank you, Sean.
159 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)