Gerda G

THANK YOU CHARLENE DU TOIT FROM CRUISEABOUT CANAL WALK CENTURY CITY

Thank you for the outstanding service received from Charlene du Toit from your Canal Walk office. She is one of the best travel agents I've spoken with. She gave exceptional customer service and is very professional. She definitely gives that extra mile in order to assist us with every query and difficult situation we had. We booked a Mediterranean cruise for May 2020 which was cancelled by MSC. The covid-19 pandemic has caught everyone off guard and everything has to be redone (Flights and hotel as well). We hope to travel in May 2021 and I know she will make it happen! In fact, she is already busy with the new booking. We were kept updated at all times and her turnaround on emails are super fast, even when she is out of office. I would not hesitate to recommend Charlene to anyone who is travelling.