Duncan O

Not to be trusted - save your premium as they won't pay out if you claim

I took outsold level travel insurance with AIG for the year 2019 and for 90 days in 2020. I had two events: SAA cancellation during their strike in November 2019 stranded me in Nairobi and COVID-19 means that I had to cancel our round the world trip via HK, Cambodia USA etc. AIG have delayed and then rejected my claims for very poor reasons. Whilst they stated 34 General and 9 Specific exclusions "pandemic" was not one of them. An acceptable reason for cancellations claim include: cancelling for safeguarding the insurers interest. Given that global travel has been cancelled and all my flights stopped AIG have rejected my claim as my interest was not "property". These guys are very keen to take premiums but just refuse to accept reasonable claims. They delay and obfuscate the entire claims process.