Nico R

Yellow Stone Auto - Randfontein.

We bought a Ford Focus in October 2019 from Yellowstone Auto Randfontein where we discovered the check engine light was on while still on the premises of Yellowstone Auto. They then sent the vehicle in to have the check engine light sorted where after numerous follow ups we decided that we no longer want the Ford Focus due to Yellowstone not coming to a resolve on this. We then decided on a VW Jetta also from Yellowstone where everything was done and approved (Same as with the Ford Focus) and we took possession of the vehicle. We then realized the next month that ABSA is debiting our account with a payment for the Ford Focus as well. After contacting Yellowstone, we were told that they have a "cash flow" problem and was unable to settle the bank for the Ford Focus and will pay the debit amount into our account on a monthly basis to avoid us paying for a vehicle we don't have. After numerous follow ups, they still haven't settled ABSA for the Ford Focus and we are still being debited. We approached ABSA's Ombudsman and still nothing has been resolved. It is now 6 months later and still we are being debited for the Ford Focus and we are receiving no response from Yellow Stone. This month, end April, they also did not pay the relevant debit order amount into my account which resulted in the debit order being returned and reflecting bad on my credit status. They took the money that ABSA paid for the Ford Focus and now it seems that they are still unable to settle the bank due to a "Cash flow" Problem.