CW
Chrystal W
Active since May 2020
2
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2 reviews9 months ago
*****ulent transactions from Adobe Acrobat
This company deducted money from my account eventhough the free trial was canceled way in advanced. I've contacted on several occasions asking them to stop deducting money from my account *******ly as I comp**** with the cancelation agreement. THEY REFUSE to give me a refund for the months they have debited my account without my permission.
0 replies
21 months ago
Absa refuse to fix burned house. Family stays in harsh living conditions
Morning My name is Chrystal Williams a month ago on the 18 June 2024 our home burned down partially due to a veld fire at the back of the house. We've reported it to Absa Insurance contact center and the loss adjuster Pieter Marx and Octavia Smith was assigned to claim number 339658. At first we didn't get help immediately after a few days the loss adjuster came to the premises and saw the conditions that we are living in after experiencing that traumatic event of the house burning while me and my two daughters age 13 and 16 were sleeping. Pieter was helpful and he assisted us well.He spoke to us and encouraged us to be strong and he reassured us that everything will be well. We've asked for assistance with accommodation for myself and my two daughters for the time being until our house was fixed. I also asked if we can get the electricity reconnected as my husband would have to stay at the property in the backroom, due to the high crime in our area. Pieter suggested that we submit three quotations for a three bedroom house in our area and submit it to the office to get help with accommodation. We've submitted the quotations to Octavia Smith, Thango Thula and Justice at Jenkinson. Since the 18 June 2024 we had to endure and only got a cash settlement of R14000.00 the following weekend 29 June 2024. Based on the quotations that was submitted the 14k was not sufficient to get us accommodation as the estate agents required a deposit of atleast R13000.00 and one month's rent in advance which gave us a total of R26000.00. Furthermore they didn't rent out properties for a period less than a year, which means the R14000.00 was not enough in the first place. We booked ourselves in at a nearby B&B close to my daughters school for 10 days from 29- 9 July 2024 and the R14000.00 was depleted and we had to move back to the burned house. After several phone calls and emails we had to constantly remind the team to give us feedback or atleast tell us what's happening with our claim. They would not respond for days and if we didnt ask for help they just left us hanging all the time on the morning of the 23 July I've send the following email in an attempt to get the team to prioritize the matter. Shortly after this email was send at 14:06 pm. For the first time in over a month I got a quick response from the team Thango Thula contacted me at 14:17pm Saying that they have decided not to fix the house because we are under insured and that the R226000.00 that was initially available for fixing the house will now be paid into the bond account. Meaning that me and my family have to continue staying in the burned house or apply for a building loan elsewhere to fix the house. This is plainly sabotage,foolishness and being extremely spiteful, just because I've told them that we are not happy with the poor service delivery that we are getting. Will you please help us resolve this issue as we cannot stay in this conditions and in a burned house. We are currently paying the bond therefore I don't understand why they wanna do this and not consider our wellbeing in this matter. Afternoon I would like to bring under your attention that we are extremely unhappy with the service that we get from all of you. Firstly if we don't make contact with the team we don't get any progress report or feedback from either of you. Looking at the email recipients your team is quite big, however neither one of you takes the initiative to keep us informed of what's happening with our claim.We are constantly left hanging. Two weeks ago a waste skip and cleaning team was send to the premises 616 Sparta Street, Davidsonville. Unfortunately the burned waste was partially removed, we still have burned grass laying at the side of the house and on top of the carport. We were told that the rest of the waste will be removed the following day once another waste skip is available as the skip was full with waste. This was two weeks ago and it's still not done. As clients we have to constantly remind you guys to do your best and to up your game. To be honest the way that you guys operate reflects very bad on the company's that you work for. It makes us question your company's values and your ability to make us feel like valued customers, if you don't value us atleast pretend to do so. Clearly we are not being treated as valued customers or human beings, it's all about business to you guys. You are unapologetic and extremely cold there's NO remorse coming from any of you. Furthermore looking at the R14k we received for accommodation, which is a pathetic amount for a family of four members to get accommodation of any kind. You knew very well that the estate agents does not rent houses for a period less than a year. We've been stranded ever since. We are approaching the month of August with uncer*****y, having to stay in unbearable living conditions. We don't even have warm water to wash ourselves, but what does it matter to you anyway. The house is not even close to being fixed and on the other hand you still find it appealing to procrastinate and do things at a very slow pace. At this very moment not a single brick has been layed in an attempt to fix our home. On top of that nobody came out to address the issues that we've highlighted in the previous email. It seems to me that your intentions are solely based on your companies own interst and how much money you can safe while handling this claim. However we've made it clear as to how we want this claim to be handled going forward and that's exactly what we expect from you. Continue giving us this horrible service and unprofessionalism coming from you and we will end up at the Ombudsman very soon. Kind Regards
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