LV
Laurinda N
Active since May 2020
3
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0
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Reviews
3 reviews17 months ago
Poor feedback and communication
I am shocked and disappointed with Bonitas' failure to support me during a critical time. After being diagnosed with pre-eclampsia (hypertension in pregnancy), my doctor recommended close monitoring to ensure my health and baby's survival. However, Bonitas consistently delayed approval for additional visits. On October 30th, I submitted the PMB (Prescribed Minimum Benefits) form, only to be told it was sent to the wrong department - despite following the call centre's instructions. The consultant then sent me a benefits pamphlet, which I already understood, highlighting hypertension as a PMB. After waiting seven business days, I was asked to provide more information on required visits. I immediately contacted my doctor and resent the form. Bonitas promised a 3-5 business day turnaround but failed to meet this. Today, six business days later, I was informed that my request would be sent for PMB review ONLY now, with no guarantee of approval. This is despite the Council of Medical Aids stating PMBs must be covered by law. Twenty days have passed since my initial submission, and I'm still waiting. The stress of constant follow-ups and accumulating bills is exacerbating my condition, making bedrest and blood pressure management challenging. Bonitas' inefficiencies have compromised my care and well-being. I urge them to reevaluate their processes and prioritize members' needs, especially during emergencies. I have now requested the phone recordings as I am taking this further as you are playing with 2 human lives!
112 replies
61 months ago
A HUGE THANK YOU!
Wilma went out of her way to get my things in order! Thank you so much for all the hard work that you have put in to make our lives easier. We are so grateful. Would recommend them a thousand times over!
0 replies
72 months ago
Worst bank
I wish I can give a - 1 star. With these uncertain times I am so disappointed to be banking with standard bank. Our company that we work for has informed us the 16th of March that we might not get a salary. I then tried phoning standard bank and waited and waited for 30 minutes with the same old same old "due to high call volumes there is a delay". I had to drop the call because my minutes were depleted as Standard bank does have a toll-free number. I emailed to request assistance from debt relief. I emailed to the email address that their "Covid relief" Whatsapp line provided. Automated response again. Waited a week and went on to their Facebook with response of 7 to 10 working days. Sent another email and got auto response of 7 to 10 working days. Emailed almost every second day to ensure I can make a arrangement for payment holiday to ensure I will be covered with my payments. After waiting 3 weeks my debit order bounced as there were no funds and got my first email responding I owe them money. Replied to the RetailLender email address that this was the situation. Got another email day later stating I owe them money I replied again. The same day I got another email and at the bottom there was an email address to esculate the matter. Email sent the 28th of March. To date no reply. Yesterday, after missing one month's debit orders already got a letter from their attorneys that instructed me to make arrangements. I replied with all my emails to them and the email address where the issues should be escalated to. Very disappointing as they cannot reply my emails yet quick to get lawyers to send default letters (Debit only late 5 days) but after almost a month of asking for assistance no avail. Received a phone call from a very irrated call centre agent that I should make arrangements with the bank. I told him the situation and he said I should resend the things to gibberish email address where I had to ask him to repeat himself again. After telling him I cannot make payments he wanted to go on with the accounts that were missed. If I missed one I would miss them all as my livelihood was affected with the lockdown. Told to make an arrangement. Please explain to me how can I make arrangements to pay if I am not even sure if I will have a job to pay them back at the moment nor what the situation will be the end of April? Until today the 7 of May 2020 I got no reply the initial email sent on 16 of March 2020! My friends and work colleagues applied for payment Relief at FNB and it was resorted within 5 days! I will definitely be moving my bank after being with them for nearly my whole life.
210 replies
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2 (66.66666666666667%)