SF
susan F
Active since May 2020
3
Reviews
0
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Reviews
3 reviews69 months ago
Unashamed theft
Booked tickets on 1/8 for repatriation flight on 10/8. This was then moved by Qatar to 17/8. We were bumped off this flight as it seems only business class passengers were taken due to number restrictions. We then rebooked for 3/9 for another repatriation flight. We received an email inviting us to update to business class. After the previous experience we thought this would be a good idea to ensure we actually fly. Upon calling to change to business class, we were informed that this was indeed not a repatriation flight and would therefore probably not fly. We have recorded messages that state this was a confirmed repatriation flight. How can a company continue to take desperate people's money knowing full well they will not fly? Is this the level of integrity that Qatar stands by? We have spent endless hours on the phone still waiting to speak to a manager, no one wants to speak to us as we are a problem, we have recorded proof of Qatar blatantly lying.
0 replies
69 months ago
Exceptional service beyond expectation
Mandy went above and beyond for us. We have no words to express our gratitude to this phenomenal woman. I'm sure that staying up till 2am to phone Australia on our behalf is not part of her job description. Thank you for everything.
0 replies
72 months ago
Nedbank is pathetic!
I am at a loss for what else to do. I have spoken to a total of 15 customer consultants, been to every department from client services to legal, I have spent a total of 2 and a half hours of my phone time and sent several emails, I have given you all the details required and still you cannot cancel one debit order, for a bond policy that should no longer be running????? I started this process 25/3. Does Nedbank even have managers? if so PLEASE can one get back to any one of my emails!!!!!!!
0 replies
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