Konanani M

Warning: ********* Practices & Refusal to Refund – Stay Away

I am frustrated and disappointed with the way howler has handled my situation. What should have been a simple ticket purchase has turned into a stressful and costly experience due to what I can only describe as highly questionable and ********* behaviour. I attempted to purchase tickets through their website, and during the process, I received an error message indicating that the transaction had failed. Naturally, I assumed the payment did not go through. To avoid losing the tickets, I immediately made another payment (within minutes) using an alternative method and successfully secured the tickets. However, I later discovered that the first transaction had actually gone through as well, meaning I was charged twice for the same purchase within minutes of each other. I have since contacted the company multiple times, clearly explaining the situation and providing proof of both transactions. Despite this, they have completely refused to acknowledge the duplicate charge and have made no effort to resolve the issue or refund me. This is unacceptable. Any legitimate business should be able to see that two identical transactions occurred within minutes and treat it as a duplicate payment error. Their refusal to act raises serious concerns about their integrity and customer service standards. At this point, it feels like they are deliberately avoiding responsibility and holding onto money that does not belong to them.