ANDRIES R

Bad service experiance with Motorserv Company

I have been with these guys for almost 2 years and every time they have to authorize my car for service booking and claim payment, it has always been a back and forth situation. Last year when I took my car in for service, it remained at VW premises overnight for 4 days because VW consultant struggled to get communication with them to authorize the car to be serviced and even my intervention did not help. As I share my experience with you on this review, my car was taken in for service at VW and despite submitting via email all required documents as per lock down regulations it's been 2 days to this date and no one is picking up my calls nor those of the VW service consultant. I do not wish anyone to experience this kind of service when they have paid.