M
Motorserv
Unclaimed Business
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Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Carol S
1 reviews | Active since Jan 2020
17 Mar 2021, 12:48
Motorserv not honouring policy
I nrequest that Motor Serv honour their Car Service Policy that I bought for R20,000.00. I had the 1st service in August 2020. I am STILL waiting for the refund. It is underwriten by Oakhurst now Dot Sure insurance. Please reply and settle this issue. Motor serv no longer answer calls or emails after promising to sort it out after Covid. Keith no longer replies.
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Carol S
1 reviews | Active since Jan 2020
17 Mar 2021, 12:48
Motorserv not honouring policy
I nrequest that Motor Serv honour their Car Service Policy that I bought for R20,000.00. I had the 1st service in August 2020. I am STILL waiting for the refund. It is underwriten by Oakhurst now Dot Sure insurance. Please reply and settle this issue. Motor serv no longer answer calls or emails after promising to sort it out after Covid. Keith no longer replies.
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Helena P
1 reviews | Active since Jan 2020
25 Feb 2021, 09:04
Motorserv - Pathetic
I bought a Land Rover with York Motors in George with an unlimited service plan through Motorserv. From the first time's service I struggled to get any service from Motorserv. Now my Land Rover is long overdue for a service and the website and phone numbers does not work. The York Motors agent struggle to give me any answers. POOR POOR service. I
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Helena P
1 reviews | Active since Jan 2020
25 Feb 2021, 09:04
Motorserv - Pathetic
I bought a Land Rover with York Motors in George with an unlimited service plan through Motorserv. From the first time's service I struggled to get any service from Motorserv. Now my Land Rover is long overdue for a service and the website and phone numbers does not work. The York Motors agent struggle to give me any answers. POOR POOR service. I
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Denishnie N
1 reviews | Active since Jan 2020
23 Jun 2020, 15:08
Absolutely Pathetic Service and robbery - MotorServ
I purchased a Mahindra Bolero on the 20/03/2019 from Mahindra East Rand, at the time of purchase I was sold an unlimited kilometer service plan by Mahindra East Rand from MotorServ. My vehicle had been serviced timeously since purchase. My vehicle is currently overdue for service however to date MotorServ is yet to authorize my service claim. I had emailed MotorServ my service claim on the 10/06/2020 when my vehicle was doing 48,430km and after 2 days of not receiving any feedback, I called MotorServ, I was informed by reception that she was unable to contact her boss but that she would pass my message to him. I sent a follow up email the same day - 12/06/2020 after I had still not received authorization nor any feedback. I called Mahindra East Rand on 15/06/2020 as I had still not received any feedback and had by this time been informed by MotorServ reception that only her boss and her worked at MotorServ and he was unreachable and there was absolutely nothing she could do to help me. I spoke to Cyndy at Mahindra whom advised me that all their customers were having the same issue and that this was escalated to Mahindra SA. After numerous emails and telephonic conversation still nothing had been done by neither Mahindra nor MotorServ, I contacted Warren - managing director at Mahindra East Rand on the 22/06/2020, Warren now informed me that i should book my vehicle in for service and pay for the service in cash, to which I replied that I have purchased an unlimited service plan and paid for this in cash after a back and forth with Warren I was told that i had purchased the service plan from MotorServ and not Mahindra and he was not willing to assist me any further, in my defense the motor plan was sold to me by Warren of Mahindra East Rand and now he sits back and tells me that it is not his problem if the company he vouched for is in financial problems. I will definitely not purchase any vehicles for Mahindra again nor would I advise anyone else do. Mahindra East Rand is quick to sell you a vehicle and add-ons but at no point do they take responsibility for their actions, Mahindra East Rand & MotorServ and the employees including the managing director do not know what customer service is and are absolutely pathetic in servicing their customers. I am taking legal action against Mahindra East Rand and MotorServ respectively.
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Denishnie N
1 reviews | Active since Jan 2020
23 Jun 2020, 15:08
Absolutely Pathetic Service and robbery - MotorServ
I purchased a Mahindra Bolero on the 20/03/2019 from Mahindra East Rand, at the time of purchase I was sold an unlimited kilometer service plan by Mahindra East Rand from MotorServ. My vehicle had been serviced timeously since purchase. My vehicle is currently overdue for service however to date MotorServ is yet to authorize my service claim. I had emailed MotorServ my service claim on the 10/06/2020 when my vehicle was doing 48,430km and after 2 days of not receiving any feedback, I called MotorServ, I was informed by reception that she was unable to contact her boss but that she would pass my message to him. I sent a follow up email the same day - 12/06/2020 after I had still not received authorization nor any feedback. I called Mahindra East Rand on 15/06/2020 as I had still not received any feedback and had by this time been informed by MotorServ reception that only her boss and her worked at MotorServ and he was unreachable and there was absolutely nothing she could do to help me. I spoke to Cyndy at Mahindra whom advised me that all their customers were having the same issue and that this was escalated to Mahindra SA. After numerous emails and telephonic conversation still nothing had been done by neither Mahindra nor MotorServ, I contacted Warren - managing director at Mahindra East Rand on the 22/06/2020, Warren now informed me that i should book my vehicle in for service and pay for the service in cash, to which I replied that I have purchased an unlimited service plan and paid for this in cash after a back and forth with Warren I was told that i had purchased the service plan from MotorServ and not Mahindra and he was not willing to assist me any further, in my defense the motor plan was sold to me by Warren of Mahindra East Rand and now he sits back and tells me that it is not his problem if the company he vouched for is in financial problems. I will definitely not purchase any vehicles for Mahindra again nor would I advise anyone else do. Mahindra East Rand is quick to sell you a vehicle and add-ons but at no point do they take responsibility for their actions, Mahindra East Rand & MotorServ and the employees including the managing director do not know what customer service is and are absolutely pathetic in servicing their customers. I am taking legal action against Mahindra East Rand and MotorServ respectively.
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ANDRIES R
1 reviews | Active since Jan 2020
27 May 2020, 14:57
Bad service experiance with Motorserv Company
I have been with these guys for almost 2 years and every time they have to authorize my car for service booking and claim payment, it has always been a back and forth situation. Last year when I took my car in for service, it remained at VW premises overnight for 4 days because VW consultant struggled to get communication with them to authorize the car to be serviced and even my intervention did not help. As I share my experience with you on this review, my car was taken in for service at VW and despite submitting via email all required documents as per lock down regulations it's been 2 days to this date and no one is picking up my calls nor those of the VW service consultant. I do not wish anyone to experience this kind of service when they have paid.
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ANDRIES R
1 reviews | Active since Jan 2020
27 May 2020, 14:57
Bad service experiance with Motorserv Company
I have been with these guys for almost 2 years and every time they have to authorize my car for service booking and claim payment, it has always been a back and forth situation. Last year when I took my car in for service, it remained at VW premises overnight for 4 days because VW consultant struggled to get communication with them to authorize the car to be serviced and even my intervention did not help. As I share my experience with you on this review, my car was taken in for service at VW and despite submitting via email all required documents as per lock down regulations it's been 2 days to this date and no one is picking up my calls nor those of the VW service consultant. I do not wish anyone to experience this kind of service when they have paid.
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LV
Letesia V
1 reviews | Active since Jan 2020
28 Nov 2019, 11:41
MOTORSERV - HORRIFIC SERVICE!!!!!
My Landrover Discovery went in for a routine service (letter in possession from Landrover Sandton - confirming that my vehicle was due for a CAM belt service according to the VIN number) on the 14th of November 2019. Vehicle went in for the service at Brit Auto in Kaya Sands - quotation has been provided and supplied to Motorserv three months early in advance (telephonic recording in possession - of confirmation and authorization – before service took place) Upon collection of the vehicle from Brit Auto - Motorserv claimed that they do not pay for service claims according to yearly services, but only on mileage services. (I am also in possession of another voice telephonic recording whereby Motorserv Sales Department clearly confirms that their service plans comprehensively cover yearly or mileage services - whichever comes first – according to the OWNERS HANDBOOK / SERVICE BOOK of the manufacturer of the vehicle.) My vehicle went in for a CAM belt service (which was due - see Landrover confirmation letter) and Motorserv only paid a fraction of the costs. I am also in possession of Motorserv's formal policy documents - in which they clearly state that they cover ALL service costs - according to the "OWNERS HANDBOOK" - being the service book of your specific vehicle. Now in closing - together with the policy wording, ALL telephonic voice recordings between myself and Motorserv as well as the formal letter from Landrover Sandton (clearly stating that my Landrover Discovery was indeed due for a CAM belt service) Motorserv has to cover ALL of the costs incurred by the service provider being Brit Auto. Mr. Darrel Peters is yet to formally respond to legal letters and have missed all legal deadlines. Official complaints have been raised with the Consumer Goods and Services Ombud as well as the Motor Industry Ombudsman of South Africa.
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Letesia V
1 reviews | Active since Jan 2020
28 Nov 2019, 11:41
MOTORSERV - HORRIFIC SERVICE!!!!!
My Landrover Discovery went in for a routine service (letter in possession from Landrover Sandton - confirming that my vehicle was due for a CAM belt service according to the VIN number) on the 14th of November 2019. Vehicle went in for the service at Brit Auto in Kaya Sands - quotation has been provided and supplied to Motorserv three months early in advance (telephonic recording in possession - of confirmation and authorization – before service took place) Upon collection of the vehicle from Brit Auto - Motorserv claimed that they do not pay for service claims according to yearly services, but only on mileage services. (I am also in possession of another voice telephonic recording whereby Motorserv Sales Department clearly confirms that their service plans comprehensively cover yearly or mileage services - whichever comes first – according to the OWNERS HANDBOOK / SERVICE BOOK of the manufacturer of the vehicle.) My vehicle went in for a CAM belt service (which was due - see Landrover confirmation letter) and Motorserv only paid a fraction of the costs. I am also in possession of Motorserv's formal policy documents - in which they clearly state that they cover ALL service costs - according to the "OWNERS HANDBOOK" - being the service book of your specific vehicle. Now in closing - together with the policy wording, ALL telephonic voice recordings between myself and Motorserv as well as the formal letter from Landrover Sandton (clearly stating that my Landrover Discovery was indeed due for a CAM belt service) Motorserv has to cover ALL of the costs incurred by the service provider being Brit Auto. Mr. Darrel Peters is yet to formally respond to legal letters and have missed all legal deadlines. Official complaints have been raised with the Consumer Goods and Services Ombud as well as the Motor Industry Ombudsman of South Africa.
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