LV
Letesia V
Active since Nov 2015
3
Reviews
0
Industries
Reviews
3 reviews50 months ago
HORRIFIC SERVICE - HOME CONNECT
Let me start of with; 1. Moving address - we waited for 2 weeks to have our connection up and running. (Even though - I have given Home Connect two months notice - with a date of required activation). 2. Secondly - based on the above (point 1) - feedback was horrific - and the service provided by the operations department - none existent! 3. Now - thirdly - only to have our connection (eventually working - after almost two weeks) we are now sitting with NO CONNECTION - for a period of 6 days. I have reported this 6 days ago - with still no active connection at our property. In closing - I think Home Connect is offering the worst service - with limited feedback - always blaming Vuma for connection issues - but when I contact Vuma - there is no issues on there side. I can formally confirm on this platform - that I will NOT be paying the full debit order due at the end of March 2022 - as I have had limited to NONE connection at our property. I look forward to a reply for Home Connect - to formally confirm - when my line will be up and running - until then - no payments will be made in respect of services.
233 replies
78 months ago
MOTORSERV - HORRIFIC SERVICE!!!!!
My Landrover Discovery went in for a routine service (letter in possession from Landrover Sandton - confirming that my vehicle was due for a CAM belt service according to the VIN number) on the 14th of November 2019. Vehicle went in for the service at Brit Auto in Kaya Sands - quotation has been provided and supplied to Motorserv three months early in advance (telephonic recording in possession - of confirmation and authorization – before service took place) Upon collection of the vehicle from Brit Auto - Motorserv claimed that they do not pay for service claims according to yearly services, but only on mileage services. (I am also in possession of another voice telephonic recording whereby Motorserv Sales Department clearly confirms that their service plans comprehensively cover yearly or mileage services - whichever comes first – according to the OWNERS HANDBOOK / SERVICE BOOK of the manufacturer of the vehicle.) My vehicle went in for a CAM belt service (which was due - see Landrover confirmation letter) and Motorserv only paid a fraction of the costs. I am also in possession of Motorserv's formal policy documents - in which they clearly state that they cover ALL service costs - according to the "OWNERS HANDBOOK" - being the service book of your specific vehicle. Now in closing - together with the policy wording, ALL telephonic voice recordings between myself and Motorserv as well as the formal letter from Landrover Sandton (clearly stating that my Landrover Discovery was indeed due for a CAM belt service) Motorserv has to cover ALL of the costs incurred by the service provider being Brit Auto. Mr. Darrel Peters is yet to formally respond to legal letters and have missed all legal deadlines. Official complaints have been raised with the Consumer Goods and Services Ombud as well as the Motor Industry Ombudsman of South Africa.
0 replies
127 months ago
Unacceptable service delivery
Clayton, <br> <br> I would like to request your urgent feedback before COB today
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)