RR
Roxane R
Active since Jun 2020
6
Reviews
0
Industries
Reviews
6 reviews67 months ago
Very disappointing customer service and bad experience
They arrived at our business in 2018 claiming the phone lines needed to be upgraded, no other explanation. They managed to sign us into a 5 year contract which we can not get out of. This was never explained to us, we were simply asked to sign and initial each page thinking we were dealing with Telkom. Our clients could never reach us on our phone's landline after that because constantly the "network is unavailable" so no phone since moving over to the "new lines"... I have since cancelled my land line with Telkom thanks to this company. We were supposed to "save money" with the "new lines" but today we are paying R864.84 for wifi when the contract amount was R650 monthly. Advanced Telecoms' sales people need training and TARA who works in the accounts department needs a course on customer liaison asap. I asked for an updated statement and invoices as (since 2018) I have not received 1 invoice and need to update my accounts system. I get a mail attachment referring me to wesbank legal - are you serious? I was not even disputing anything. This is how you deal with clients you debit monthly? DO NOT GET YOUR LINES UPGRADED IT'S RUBBISH and a con to sign you into a 5 year deal and arrogant staff.
0 replies
67 months ago
Dishonest and arrogant
Very disappointed. They arrived at our business in 2018 claiming the phone lines needed to be upgraded, no other explanation. They managed to sign us into a 5 year contract which we can not get out of. This was never explained to us, we were simply asked to sign and initial each page thinking we were dealing with Telkom. Our clients could never reach us on our phone's landline after that because constantly the "network is unavailable" so no phone since moving over to the "new lines"... We were supposed to "save money" with the new lines but today we are paying R864.84 for wifi when the contract amount was R650 monthly? Advanced Telecoms' sales people need training and TARA who works in the accounts department needs a course on customer liaison asap. I asked for an updated statement and invoices as (since 2018) I have not received 1 invoice and need to update my accounts system. I get a mail attachment referring me to wesbank legal - are you serious? I was not even disputing anything. This is how you deal with clients you debit monthly? DO NOT GET YOUR LINES UPGRADED IT'S RUBBISH and a con to sign you into a 5 year deal and arrogant staff.
0 replies
68 months ago
Highly Recommend!
Wonderful service from friendly and efficient staff. Well priced too and they go that extra mile that other moving companies don’t.
53 replies
68 months ago
Highly Recommend
Great service with incredible, caring staff.
53 replies
71 months ago
BE AWARE
Terrible experience with this company. We were promised a brand new site for our Dance Academy that would be live 1 June but ended up with no website and they refuse to refund us. They offer to design a beautiful new website at a very reasonable price. They mention you need to host with them but you never see a contract. Terms and conditions are never mentioned or explained either. Unless you’re willing to hand over the authority of your domain to them, you will not see your website or get your money back. I became suspicious and my research led me to several other small business owners who had lost not only their money but also their domains. Luna Rose (aka Lucretia Krouts, a white female from Kloof, Durban) led me to believe that DevStudios was part of a well respected industry member's studio and that is how we came to be on their mailing list. The studio owner has since acknowledged that this is not the case.
0 replies
71 months ago
Be aware of this scam
Please be aware if this scam artist calling herself Luna Rose. Iv paid in full for my website according to the price she advertised. She won’t let me see my site to comment on even unless I hand over my web domain and host with her. No contract and she avoids communicating via email. Became incredibly rude and referred me to her website’s completely unreasonable terms and conditions. So we have lost our money and have no new website. Iv since learned that many others have been scammed too.
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)