SHEROMA R

Disgusting attitudes of Security and Staff at McCords Hospital

Due to the current pandemic which we are all currently facing in this country and all over the world, I completely understand the process of wearing a mask, washing your hands and sanitizing your hands, the screening process etc at any place you go to these days. At some shopping malls, hospitals they have proper posters placed on walls and pillars at their main entrances educating and informing the public in what is the processes/steps to follow before they are allowed to enter a building or shopping mall or hospital or clinic for that matter. Unfortunately your hospital has completely missed the plot at your main entrance you DO not have signage indicating to your patients that they now need to walk across the road to sit under the carport enclosure so that they can get screened, that they need to wear a mask, they need to sanitizer their hands and that they need to enter their contact details of themselves and any person's accompanying the patient your hospital has failed miserably in this. Your security guards need to be further educated on how to treat the elderly that come to your facilities, your security guards are racist and arrogant. I witnessed this morning how arrogantly they treated and elderly who could bearly walk without the support of someone helping her to walk and neither did she have good eyesight, bear in mind that some of these elderly patients are being dropped off by either a neighbor or family member and if systems are now changing due to this pandemic there needs to be proper board signs explaining to people this is what will occur upon your arrival. Instead of sanitizing their hands first and getting this old person to sit down and then ask them for their appointment card etc they more interested in the accompanying person was not wearing a mask? The person clearly was wearing a scarf around their face which they security refused to accept what nonsense is this kind of behavior. Often the complaints relayed to your team of members at your hospital who are in charge of addressing all these queries is often turned a deaf ear and blind eye to these complaints. Please get down to the ground level and know that some of these patients are sitting in the cold from early as 4:30am to been seen at your facilities which only opens at 8:am and even then your employees are gone off to have their breakfast etc before they attend to these patients. These people are old and they should be attended to as soon as possible. Kindly get your hospital security and employees act together cos their attitudes really stink and so too is your service delivery from clinical team, pharmacists, the person giving appointments they need to trained on how to be more compassionate to these elderly patients.