Uzma T

Worst Customer Service Ever

If at all I could give negative stars , I would do that. This is my "Worst Online Shopping Experience" ever. I ordered a bag and paid the amount online. Was really excited about the delivery when I heard shipment got stuck in the customs. Generally , customer do not have to worry about such details. However, their worst customer service made this possible. And when it all got out of shipment and delivered via DHL, the delivery guys asked for Rs 10000 and for what ? My product itself was for Rs 7000 and the delivery guy asking for Rs 10000 as a custom tax. This is such a scam and I am really annoyed, agitated and disappointed. None of the companies in the world is like "Charles and Keith" and I strongly do not recommend "Charles and Keith" especially when there are hidden charges like customs payout etc. You might end up losing your money like me.