JV
Jeanine van der Merwe
Active since Jun 2020
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Lack of Transparency / Poor Customer Care
I need to express my deepest concern on how my application is being handled and the poor communication that I have received via their "Dedicated Help Line". I have had my investments with RSA Retail Savings Bonds for several years now and due to the maturity of the investment, I requested to have a partial amount withdrawn. The application was sent, with all required documentation attached, on Thursday 6th November 2025. I then followed up with an email on Tuesday 11th November 2025, requesting confirmation of receipt of my application. That email was sent at 10:42am, then came the reply 1 minute later at 10:43am. At approximately 14:11pm that same day I proceeded to phone their Help Line to confirm the turnaround time of when the payment of the partial withdrawal will be processed. I unfortunately cannot recall the name of the consultant I spoke to, but my experience was less than forthcoming. She was increadibly vague when addressing my query and informed me that turnaround time will be 15 working days; contrary to the 7 working day turnaround time stimulated in their Terms and Conditions, FAQ's, Documents/Forms and the Fixed Rate RSA Retail Savings Bonds Booklet, for investments older that 12 months. I asked her why the sudden change to a lengthy 15 working day process despite the information given on the application form; she reported that it's a "new policy" and that this still needs to be updated on the website." So now I ask you; would anyone deem this lack of transparency acceptable when dealing with individuals investing capital into the country? Why was there no notice sent out regarding these implemented changes? Was the consultant being truthful? Was my application reviewed thoroughly upon receipt? Why did it take so long for confirmation of receipt? And lastly, why was the reply to my follow-up email sent within a minute of my sent email? It seems to me that these applications are not reviewed within a timely manner or with a sense of importance... and the lack of interest from the consultants when addressing the investors is appalling. This **** is happening thoughout so many different industries and should be addressed. A more sympathetic approach should be implemented when dealing with absolutely anyone; as it starts with good Customer Care Service... The above was already sent through to complaints@rsaretailbonds.gov.za but I am yet to receive a response...
53 replies
26 months ago
dotsure.co.za - Winner in my books!
Most amazing and helpful service that I've encountered in a long, long time! Thank you, Bernadine Bence, for your insightfulness and friendly demeanor. You truly made me and my fur babies feel like apart of the dotsure.co.za family! Definitely sold me on the impeccable customer service provided as well as a variety of plans that are available!
58 replies
70 months ago
Disgusted with Cash Crusaders 14th
Today I’m going to the police station to lay a charge against Cash Crusaders 14th Avenue for theft. They took the charging cable out of my father’s laptop bag when I bought it back from them after being a year in storage. I’m disgusted by the way the owner and managers are handling this situation. Amanda from 14th Avenue refuses to speak to me. This is being taken further. I will never recommend anyone to secure a loan with them. They are a bunch of thieves!!! And yet this is the second complaint I have logged on Hello Peter regarding this establishment and nothing gets done about it
105 replies
71 months ago
Crooks at Cash Crusaders
I am absolutely disgusted in Cash Crusaders 14th Avenue. They had the audacity to charge more interest on my hard drive when they have clearly stated that NO extra interest will be charged!!! When asked why they charged me more when the contract I signed stated a specific amount that I have been paying for the past 6 months and now all of a sudden I’m charged more?? They tore up my document/contract right in front of me and refused to give me a reason why. I managed to get the torn pieces back. They are stealing from their clients and I will be taking this further. They are a bunch of crooks and management refuses to speak to me directly. I asked for the owner’s contact details but was denied without reason. What type of business are these people running? They have clearly stated on their website that no interest will be added on our loans and our items will not be sold until the close of business day on the 20th June 2020 but yet I was *****ed over. I’ve only ever had problems with this specific branch. Legal actions will be taken.
105 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
3 (75%)