RSA Retail Savings Bonds
Verified Business
RSA Retail Savings Bonds
Verified Business
27 Reviews (last 12 months)
Responds in 18 hours 47 min
AI Review Summary
Based on recent customer reviews, RSA Retail Savings Bonds faces overwhelming criticism for extremely slow withdrawal and payout processes, with investors frequently waiting well beyond the stated seven working day turnaround. Customers report unanswered emails, unresponsive call centres, and being passed from pillar to post when updating personal or banking details. Missing funds, unexplained account discrepancies, and a lack of transparent communication compound investor frustration. Several reviewers express deep regret over investing their life savings, citing emotional distress and loss of confidence. Rare positive experiences highlight prompt maturity payouts, though these are vastly outnumbered by negative accounts.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
18 hours 47 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 11 hours 46 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
18 hours 47 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 11 hours 46 min to reply
Review Distribution
1.3|27 Reviews
May '25 - Apr '26
5(4%)
4(4%)
3(0%)
2(8%)
1(84%)
5(4%)
4(4%)
3(0%)
2(8%)
1(84%)
Frequently Asked Questions About RSA Retail Savings Bonds
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
JVdS
Johan Van der Schyff
1 reviews | Active since Jan 2020
16 Mar 2026, 07:16
Avoid SA Retail bonds
On 11 March 2026, the redemption date of my investment I received a payout of R1480.30 and R57.80 interest accrued over 5 years of investing R1300 to R1800 monthly with all interest reinvested. My statement indicates R102 306 capital invested plus interest due. After several emails directed to queries@rsaretailbonds.gov.za I was sent a statement for the R1480.30 only and no clarification as to what happened to the rest of the investment. Please help to investigate.
Helpful (0)
|Replies (0)JVdS
Johan Van der Schyff
1 reviews | Active since Jan 2020
16 Mar 2026, 07:16
Avoid SA Retail bonds
On 11 March 2026, the redemption date of my investment I received a payout of R1480.30 and R57.80 interest accrued over 5 years of investing R1300 to R1800 monthly with all interest reinvested. My statement indicates R102 306 capital invested plus interest due. After several emails directed to queries@rsaretailbonds.gov.za I was sent a statement for the R1480.30 only and no clarification as to what happened to the rest of the investment. Please help to investigate.
0
Replies (0)ZN
Zanele N
1 reviews | Active since Jan 2020
10 Feb 2026, 07:23
Disappointed RSA Retail bonds
I am writing to follow up on my previous query (Incident #2444414 logged on 4 February 2026), for which I have not yet received any response. I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification. Below is a clear timeline of events for ease of reference: • On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected. Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing. I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided. I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process. I trust this matter will be treated with urgency, as it involves my personal savings. I look forward to your prompt response
Helpful (0)
|Replies (0)ZN
Zanele N
1 reviews | Active since Jan 2020
10 Feb 2026, 07:23
Disappointed RSA Retail bonds
I am writing to follow up on my previous query (Incident #2444414 logged on 4 February 2026), for which I have not yet received any response. I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification. Below is a clear timeline of events for ease of reference: • On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected. Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing. I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided. I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process. I trust this matter will be treated with urgency, as it involves my personal savings. I look forward to your prompt response
0
Replies (0)FF
Fezeka F
1 reviews | Active since Jan 2020
7 Jan 2026, 04:19
Refund issues
After Sleepmasters' warehouse failed to deliver my bed as promised, I cancelled the order. Now, their head office is dragging their feet on refunding my money. It's clear their warehouse issues stem from head office incompetence. It's unacceptable to make customers wait so long for a refund.
Helpful (0)
|Replies (0)FF
Fezeka F
1 reviews | Active since Jan 2020
7 Jan 2026, 04:19
Refund issues
After Sleepmasters' warehouse failed to deliver my bed as promised, I cancelled the order. Now, their head office is dragging their feet on refunding my money. It's clear their warehouse issues stem from head office incompetence. It's unacceptable to make customers wait so long for a refund.
0
Replies (0)JB
Jay B
1 reviews | Active since Jan 2020
18 Dec 2025, 13:42
Extremely unsatisfactory service
Oh my word!! I'm supposed to receive my investment in around Feb already. But because my previous registered bank details expired iv had to change them. Iv been sent from pillar to post from Feb till December. I was told that I'd receive my investment by 09 December 2025 and still havent gotten nothing. I am so exhausted from this organisation. If you seek to invest here, please make sure that you have the patience of calling and emailing endlessly.
Helpful (0)
|Replies (0)JB
Jay B
1 reviews | Active since Jan 2020
18 Dec 2025, 13:42
Extremely unsatisfactory service
Oh my word!! I'm supposed to receive my investment in around Feb already. But because my previous registered bank details expired iv had to change them. Iv been sent from pillar to post from Feb till December. I was told that I'd receive my investment by 09 December 2025 and still havent gotten nothing. I am so exhausted from this organisation. If you seek to invest here, please make sure that you have the patience of calling and emailing endlessly.
0
Replies (0)AB
Ansie B
1 reviews | Active since Jan 2020
3 Dec 2025, 18:53
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident 2383241 / WW00207371 AC Botha 5506210067089 was the first log and the 2nd 2392935. How long is this going to take?
Helpful (0)
|Replies (0)AB
Ansie B
1 reviews | Active since Jan 2020
3 Dec 2025, 18:53
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident 2383241 / WW00207371 AC Botha 5506210067089 was the first log and the 2nd 2392935. How long is this going to take?
0
Replies (0)JvdM
Jeanine van der Merwe
1 reviews | Active since Jan 2020
19 Nov 2025, 16:47
Lack of Transparency / Poor Customer Care
I need to express my deepest concern on how my application is being handled and the poor communication that I have received via their "Dedicated Help Line". I have had my investments with RSA Retail Savings Bonds for several years now and due to the maturity of the investment, I requested to have a partial amount withdrawn. The application was sent, with all required documentation attached, on Thursday 6th November 2025. I then followed up with an email on Tuesday 11th November 2025, requesting confirmation of receipt of my application. That email was sent at 10:42am, then came the reply 1 minute later at 10:43am. At approximately 14:11pm that same day I proceeded to phone their Help Line to confirm the turnaround time of when the payment of the partial withdrawal will be processed. I unfortunately cannot recall the name of the consultant I spoke to, but my experience was less than forthcoming. She was increadibly vague when addressing my query and informed me that turnaround time will be 15 working days; contrary to the 7 working day turnaround time stimulated in their Terms and Conditions, FAQ's, Documents/Forms and the Fixed Rate RSA Retail Savings Bonds Booklet, for investments older that 12 months. I asked her why the sudden change to a lengthy 15 working day process despite the information given on the application form; she reported that it's a "new policy" and that this still needs to be updated on the website." So now I ask you; would anyone deem this lack of transparency acceptable when dealing with individuals investing capital into the country? Why was there no notice sent out regarding these implemented changes? Was the consultant being truthful? Was my application reviewed thoroughly upon receipt? Why did it take so long for confirmation of receipt? And lastly, why was the reply to my follow-up email sent within a minute of my sent email? It seems to me that these applications are not reviewed within a timely manner or with a sense of importance... and the lack of interest from the consultants when addressing the investors is appalling. This **** is happening thoughout so many different industries and should be addressed. A more sympathetic approach should be implemented when dealing with absolutely anyone; as it starts with good Customer Care Service... The above was already sent through to complaints@rsaretailbonds.gov.za but I am yet to receive a response...
Helpful (0)
|Replies (0)JvdM
Jeanine van der Merwe
1 reviews | Active since Jan 2020
19 Nov 2025, 16:47
Lack of Transparency / Poor Customer Care
I need to express my deepest concern on how my application is being handled and the poor communication that I have received via their "Dedicated Help Line". I have had my investments with RSA Retail Savings Bonds for several years now and due to the maturity of the investment, I requested to have a partial amount withdrawn. The application was sent, with all required documentation attached, on Thursday 6th November 2025. I then followed up with an email on Tuesday 11th November 2025, requesting confirmation of receipt of my application. That email was sent at 10:42am, then came the reply 1 minute later at 10:43am. At approximately 14:11pm that same day I proceeded to phone their Help Line to confirm the turnaround time of when the payment of the partial withdrawal will be processed. I unfortunately cannot recall the name of the consultant I spoke to, but my experience was less than forthcoming. She was increadibly vague when addressing my query and informed me that turnaround time will be 15 working days; contrary to the 7 working day turnaround time stimulated in their Terms and Conditions, FAQ's, Documents/Forms and the Fixed Rate RSA Retail Savings Bonds Booklet, for investments older that 12 months. I asked her why the sudden change to a lengthy 15 working day process despite the information given on the application form; she reported that it's a "new policy" and that this still needs to be updated on the website." So now I ask you; would anyone deem this lack of transparency acceptable when dealing with individuals investing capital into the country? Why was there no notice sent out regarding these implemented changes? Was the consultant being truthful? Was my application reviewed thoroughly upon receipt? Why did it take so long for confirmation of receipt? And lastly, why was the reply to my follow-up email sent within a minute of my sent email? It seems to me that these applications are not reviewed within a timely manner or with a sense of importance... and the lack of interest from the consultants when addressing the investors is appalling. This **** is happening thoughout so many different industries and should be addressed. A more sympathetic approach should be implemented when dealing with absolutely anyone; as it starts with good Customer Care Service... The above was already sent through to complaints@rsaretailbonds.gov.za but I am yet to receive a response...
0
Replies (0)GM
Gomotsegang M
1 reviews | Active since Jan 2020
6 Nov 2025, 12:58
Bad service
Bad service from your company. Since I submitted my form on the 8th of October 2025. I waited 7 days to no avail. I was told that my amount is not correct. I again submitted the forms only to be told that the process is pending. It's been over a month. What kind of service is this!!!!!!!!
Helpful (0)
|Replies (0)GM
Gomotsegang M
1 reviews | Active since Jan 2020
6 Nov 2025, 12:58
Bad service
Bad service from your company. Since I submitted my form on the 8th of October 2025. I waited 7 days to no avail. I was told that my amount is not correct. I again submitted the forms only to be told that the process is pending. It's been over a month. What kind of service is this!!!!!!!!
0
Replies (0)CV
Caroline V
1 reviews | Active since Jan 2020
15 Oct 2025, 05:32
Happy investor
Investment matured yesterday. Money was paid into my account first thing, same morning.
Helpful (0)
|Replies (0)CV
Caroline V
1 reviews | Active since Jan 2020
15 Oct 2025, 05:32
Happy investor
Investment matured yesterday. Money was paid into my account first thing, same morning.
0
Replies (0)