AB
Ansie B
Active since Jul 2009
25
Reviews
0
Industries
Reviews
25 reviews3 months ago
no trust
If you can't trust them to deduct the correct premium from your account how can you trust that claims will be done correctly. Last month they *******ly deducted double premium(policy was paid up to date) I called and the lady on the phone firstly said only 1 premium was deducted but then she spoke to debit order dept which confirmed that double premium was collected on 15/12. She the promised to speak to her manager to see what the can do. Did she get back to me -NO. I also mailed them. Did they reply - NO. Are you going to skip this month's premium due to me paying double last month - NO. Got a sms today saying that premium will go off on the 15th. Did they refund the money - NO Do I trust them - NO, not at all. This is a 4 in 1 policy for critical illness, retrenchment, funeral policy and and hospital policy. Surely this information is on my policy
0 replies
3 months ago
No trust
If you can't trust them to deduct the correct premium from your account how can you trust that claims will be done correctly. Last month they *******ly deducted double premium(policy was paid up to date) I called and the lady on the phone firstly said only 1 premium was deducted but then she spoke to debit order dept which confirmed that double premium was collected on 15/12. She the promised to speak to her manager to see what the can do. Did she get back to me -NO. I also mailed them. Did they reply - NO. Are you going to skip this month's premium due to me paying double last month - NO. Got a sms today saying that premium will go off on the 15th. Did they refund the money - NO Do I trust them - NO, not at all
56 replies
4 months ago
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident 2383241 / WW00207371 AC Botha 5506210067089 was the first log and the 2nd 2392935. How long is this going to take?
53 replies
7 months ago
Why so many documents?
I requested banking details for deposits and investments to be changed. I was told to complete forms and sent proof of address, proof of banking details and certified copy of my id. Being a 70 year old lady finding it difficult to walk, it was challenging and I had to take time off from work to do so. Afterwards I was informed that my phone number is not the same as what was on my record. I have to re do all of the documents with an additional affidavit confirming my phone number. Although I told them to leave it as is, I feel that they should be a little bit more relaxed with the phone number since I could provide them with my old number,
106 replies
8 months ago
Why is it so difficult to get somebody to give me the right information
I am now for the last 2 weeks trying to change banking details for my funeral policy and my retirement policy from fnb to capitec. I went on secure chat and had to repeat my request over and over whilst the history told them what i needed to be done. What they told me to do did not work, that was only for the debit order date. I eventually got the funeral policy changed but now I am hitting walls to do the retirement policy. Just been on the phone with the people on the toll free number and I was told that I will be put through to the correct department. The call was simply ended. I also had to punch in my id number and twice the system did not except this. I am 20 years with FNB and I am super frustrated. I am on the road the whole day long and simply do not have time to go into a branch or to be on the phone
0 replies
14 months ago
Watching tv from the grave???
My late sisters account was 439924317 This payment was due on 1 March 2025 and would have been valid till 28/02/26. My sister died the 23rd February 2025. I did sent the sabc a copy of her death certificate asking them to cancel her account but I was politly informed that it is still payable. How is this possible? I paid it over several years because she was disabled and count not work. The 2024/2025 and all the others before that was always paid in time and in full
0 replies
31 months ago
Premium up by 35%
A C Botha ID 5506210067089. I realized that my premium went up the other day by 35%. When I made inquiries it was a kind of you can be glad it was so little attitude. I then asked to cancel my policy because it simply got too expensive. I was then contacted by a staff member giving me 2 options of reduced cover with reduced premium. The ratio of that was so little , think about R50 for more than 50% less cover, which I queried. Upto today, nobody came back to me. I did reply to the person who send me the mail and also the the general mail box, still no reply. I keep on getting messages to rate their service. What service should I rate if there was no service?
131 replies
39 months ago
Who is sleeping on the job?
I am on turn over tax since it started and never had a problem with any assessment. Still working for the same company and since 2020 they keep on assessing me incorrectly. My tax practitioner contacted them last year July to log a dispute, all the relevant documents were submitted. Got confirmation that it will be done within 21 working days. This is now 7 months later and when i called them about a week ago they said it has not been done. Esculated that to be done asap. In the meantime the 2022 tax return was submitted with all relevant documents and yet they came back to ask for it again. We are like dogs chasing our own tail, going around and around. I claimed a retirement policy and was scared that they are going to claim the money, and yes they did. This is unexceptable service. Somebody is not doing their job. I would like them to refund the money they took from me because i since 2003 did not pay in any taxes and now i owe them R52000. Use the clients history to see if you barking up the right tree. If nothing has changed in the last 19 years of working for the same company doing the same job, why has my taxes changed. AC Botha id 5506210067089
0 replies
39 months ago
Bad service - actually no service
I have sent 2 emails before requesting my banking details to be changed, last 1 dated 21/12/2022. I mentioned that i am concetn that it has not been done since a redemption is due at the end of this month. They still got the old banking details for payment on the letter. Tried to call there help line now, useless since it only gives you the interest rates and does nit give you the oppertunity to speak to some one. A C Botha id 5506210067089
60 replies
46 months ago
Bad bad service
I have 2 cards one expires 07/22 and the other one 12/22, I got a sms on 21/6 saying Dsv will contact me to arrange delivery. I called them immediately since I wanted them to deliver it to my sons house who works from home. I am on the road 6 days a week. They were having high call volumes and gave me a option to leave a message for a call back which i did but up to now nobody had call me. Tuesday I got a sms to say my card is ready for collection at Bellville Civic Centre. I was robbed there 2 years ago and I tried to avoid going there. I decided to go there and when arriving thereby 14h30 the place was lock up. Not a single car or any movement except for a security guard. When asking her what the situation is she told me they no longer do business. All was under lock and chain. I then started a secure chat to find out what next. Was for almost 3 hours been send forwards and backwards asking if it is my credit card/debit card. But it the person looked at my record it should have been clear that i am calling in connection with first card due to expire 07/22 which is a debit card. I do not even have a credit card. I was told to go on my profile and choose another card to be issued to me at a fee of R75 which I refused to pay because I cannot get my card from the branch that has closed down. When looking on my profile I notice that the card that expires 12/22 needs to be activated which means that is the one they now issued. My feeling is first replace the card that expires first. I hang up at the end because they did not understand that I was standing at the bank and the bank was closed. Then looked on the website to see which branch would have been open today by the time I finished work and it was only Cape Gate. The website said they are open till 16h00. Driving all the way there just to find out that that they close at 14h00 (that is their hours on the window which is not the same as their website. Super super frustrating). I in the meantime got another message to say my card is ready for collection at Bellville Civic centre. I have a couple of products with FNB and has been a client for many years. I feel super frustrated by this. I am having difficulty to walk, work long hours and need the card/s to be delivered were i ask them.
134 replies
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4 Star
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3 Star
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2 Star
2 (8%)
1 Star
23 (92%)