Active since Jun 2020
I’m honestly beyond frustrated with the way my body corporate has handled a roof leak coming from the unit above mine. I reported the issue back in March, and we’re now in October, yet nothing has been done to fix it. I’ve sent countless follow-ups and been told the matter was “escalated to the trustees,” but there’s been no progress, no communication and no urgency. Meanwhile, the water damage has spread from my ceiling to my walls, and the condition of my unit just keeps getting worse. This level of neglect and poor service is completely unacceptable. Seven months is more than enough time to attend to a maintenance issue that clearly falls under their responsibility. If you’re considering buying or renting where they are the body corporate , be aware! Getting any issue resolved is an uphill battle.
I would like to send my Gratitude to NAKED INSURANCE and many thanks to Angelino Luis! My Single Item Claim was paid in full without ANY hassles. I claimed during Christmas and I assumed my claim would be attended to by the 2nd week of January, the joke was on me because the claim was approved in less than a week! Submitting a claim on the app was as smooth as silk :) and the communication with the Naked team was a walk in the park. I will continue to sing praises to Naked Insurance and I'm definitely recruiting my family & friends to this insurer! Thank you once again :) :)