WB
Warren B
Active since Jun 2020
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Patient second, money first. AGAIN!
I cannot understand the constant struggle where it is again the same problem. Patient vs money. I am sadly convinced that medshield is the most greedy business who has zero patient interest. Recommended gap cover but it's just a circle to avoid paying. We pay what we can afford. I apologize to Bongi that I am not earning enough to increase my plan substantially. She would not hear me be clearly made me feel clearly that I do not pay enough. Gap cover company recommended contact your medical aid, see it's late in the year of they pay even R100 we will cover the balance. I am happy to pay you for that. Bongi however would not let me speak. She said not manager is available to take my call. After a 30min call Medshield hung up..... I don't understand why I must pay on time but when I come to ask for help that I am treated like a subgrade stupid person who does not understand. I tell you what I do understand I pay the most I can for what I earn to cover my family, we are not sickly people and we certainly understand we don't have a golden pass for anything but we are asking for help. Bongi was very sure she knew everything my gap cover told me and how they world It's December, I have new schools clothes to buy for two kids. I must get through Christmas and now deal with a near R8000 bill that my gap cover wants to help with but my medical aid could not be bothered. Patient second, customers especially poor ones are an inconvenience.
106 replies
6 months ago
Slow work/ no work
Little to no work done, extremely slow. Zero follow ups despite promises to follow up. Refuse to give money back but don't do any work. Don't use this company. They work at an extremely slow rate.
0 replies
8 months ago
Pay the monthly fees, pay the copayment and loose both.
Nothing like paying the copayment having the invoice and proof of payment. Only for this company to say I am wrong and I never paid! Don't use them you will pay for nothing and loose money in copayments! Absolutely disgusting that companies ***** over hard working people!
53 replies
10 months ago
Money over patient health
Absolutely total disregard to patient health. Despite numerous letters from the specialist motivating patients conditions this scheme continues to ignore and put money in front of the patients condition. They would rather risk the patient having a server allergic reaction and hide behind lawyers and patient signing forms than to actually take care of clients From this platform there is absolutely no come back other than a phone call and nothing further.
53 replies
10 months ago
Save money at the risk of a patients health.
My wife needs a procedure, a laparoscopic surgery is the best option recommend by her doctor and supported that she suffers a colourents allergy. However because of money Medshield believes that the best option is the cheapest. Open surgery with a higher risk, more painful and higher risk to allergens. Open surgery is cheaper but requires a longer hospital stay. So the Hippocratic Oath means nothing from your medical advisor and patient first is actually patient second after money. There is no other way, you hiding behind PMB benefits clause to save money instead of looking at the patients needs. Your version is, save money at all costs including risk and suffering of the patient.
109 replies
71 months ago
Warranty claim service shocking.
Wakealot and a warranty claim. Claim lodge 19th February 2020. The towable tube has been collected. I am still waiting. So my advice regarding dealing with Wakealot, yes they have some good deals, they are quick to do the sale but have a claim and it the most pathetic service you will ever deal with. You be bounced around like a volley ball at a beach party. Take your money elsewhere, pay a little extra for service. Our next towable will certainly not come from Wakealot.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)