CG
Christopher G
Active since Jun 2020
2
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Reviews
2 reviews37 months ago
HARLEY DAVIDSON MZANSI ( FOURWAYS ) HORRENDOUS AFTERSALES SERVICE
Stay clear of Harley Davidson Mzansi ( Fourways ) , I purchased a motorcycle from this Supposedly Reputable Dealership with Latent Defects the motorcycle was delivered and the subsequent Latent Defects resulted in my unfair dismount but thankfully I managed to come away from this incident with only a few sc****s and bruises , thereafter had to be returned to the dealership for rectification of the latent defects , the repairs of the latent defects took over 1 Month with no formal/proper line off communication surrounding status updates which obviously implies that this Harley Davidson dealership do not have any service level agreements in place to govern their standard operating procedures which sadly, is a far cry from the International Harley Davidson standards widely recognized and admired . The Dealer Principal only stepped in at the end of week 3 and only because I called him directly, his feeble intervention was rather futile and did not expediate this saga in the least even though knowing full well that this entire debacle was a direct result of his staff`s incompetence. Harley Davidson Mzansi (Fourways) display a total disregard and lack of client centricity in all their subsequent actions/ lack there off, related to service delivery in its entirety ……. For your own peace of mind /sanity and safety, if you are thinking of purchasing a motorcycle you should seriously avoid Harley Davidson Mzansi (Fourways)
0 replies
71 months ago
KING PRICE REALLY CARES
I would like to take this opportunity to recognise the client care consultant ( Lebo Sono ) for her fantastic service delivery surrounding my insurance policy
105 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)