Marion S

ANOTHER BAD REVIEW ABOUT THE PETS TAXI / CARLEEN BOND -

Should have read Hellopeter reviews before contacting Carleen Bond of The Pets Taxi to transport my furbabies! I see two other people have had very similar experiences as myself. Paid Carleen Bond from The Pets Taxi upfront to move my two puppies from JHB to Canada, which was done, but not without incident and additional costs to myself, and then two cats from JHB to Gold Coast, Australia. Carleen made mistakes that were expensive financially, time wise and emotionally, and always expected me to pay the bills for her errors - to cut a very long story short, what should have been a 1 month kennel period in South Africa for the cats and travel, ended up being 9 months and a whole lot more paid to Carleen than her original quote. After 8 months I gave her one final chance to fulfil her mandate, again she was unable to do so. Left with no other option, I then had to pay another company to step in and do what Carleen had been paid to do but was unable to complete. The new company took all of three weeks, during the Covid19 lockdown, and my babies arrived safely in Australia. There was constantly one excuse after another from Carleen, always blaming someone else and not been willing to take responsibility. When finally my cats arrived, thanks to my work and input with no assistance from her at all, I e-mailed her suggesting that she sends me a list of her expenses which could be off-set against the money she needs to repay me, plus the additional costs that I had to incur due to her errors and constant delays. Needless to say, there has been no response at all from her and it would appear that she is now refusing to repay the money she has used and had for 9 months. It appears that she accepted payment for a job she was not able to do / had no intention of doing, and from the other two reviews, this appears to be normal, as does a total shut off of communications. She does not appear to worry about been exposed, about being reported to the Pet Travel Association, about being a Pastor and not returning what is not hers, and does not appear to worry about what damage this may do to her company. All actions that I would have preferred not to take. I have contacted an attorney who will fight this for me, costing her more in the long run than it is worth, but this seems to be the way she likes to operate. It would be extremely irresponsible of me not to warn other who may consider entrusting their precious fur babies into her care and for me to allow her to again, take money for a service she was unable to complete. For anyone considering using The Pets Taxi or Carleen, consider that from these three reviews, and my personal experience it appears that she chooses to operates like this and is not concerned about her company's reputation, the pets that are entrusted to her or the undertaking and promises that are made. People are incredibly emotional about their furbabies, which seems to be what she plays on, the lack of care and concern to deliver a professional job, in my opinion is sorely lacking.