MB
Martin B
Active since Jul 2020
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Frustrating Experience with Discovery. Emails are not responded to.
Spare yourself the frustration of insuring with Discovery. I have never had such poor customer service, Discovery refuses to respond to my emails leaving me with no way forward. Reasons not to insure with Discovery: 1) They do not reply to emails. 2) I have not received my medical aid savings back after cancelling my medical aid. 3) After switching car insurance to Discovery, MiWay automatically issued me with a letter stating the period I was insured and the claims I made in that period. This is now handy for me in Europe with other insurance companies. However, Discovery didn't issue a letter of this kind to me after cancelling my insurance, nor do they respond to my emails. So in Europe, they cannot give me a 10 year no claims reduced fee, since I have no record of such. Had I stayed with MiWay, this would not have been an issue. 4) Even if you drive carefully, fuel back does not pay back that well. Ebucks is much better. Vitality is simply not worth it. 5) If you drive a 4x4 and go offroading the weekend, the driving app records your offroad adventures as reckless driving. You cannot dispute this records as far as I am aware of. 6) Their marketing department calls you constantly.
159 replies
36 months ago
Many better agents out there. Please avoid
Sadly I am here again to review a business with poor service, poor ethic and questionable practices. In September 2022 I signed an offer to purchase a house in the Strand and unfortunately Seeff Strand had a Sole Mandate on the property and I was forced to handle to transaction via them. While I was quite sure with my choice Laetitia Du Plessis quickly got me to sign an offer with no record of approved plans for the property. When I questioned why the plans she sent me were not the approved plans, she could not give me a confident answer and was unsure if the plans needed to be approved or not. Despite this she advised me to go ahead with accepting the bond. The saga escalated to noting that the approved plans and the constructed house did not match as the seller constructed an ******** braai attached to the house. This resulted in the transfer being delayed until mid April of 2023 and to date I have not received an approved plan from Seeff. After moving in to the property, I noted that only 3/7 doors had keys to them despite the offer clearly stating that all internal and external keys were included. I proceeded to email Laetitia and only got a response 16 days later after 2 follow up emails and a phone call questioning if I would receive the keys. The response included that the seller could not be reached and advised that I change to locks on my cost. I requested that she send me correspondence of the request and to date my email has been ignored. I am not the first to have issues with Seeff Strand and the particular employee as I met a couple in the previous complex I stayed in who had endless headaches with the very same company and estate agent. I can only advise that you as a potential buyer or seller stay away from Seeff and their agents to avoid disappointment and lengthy turn around times. I recently saw that the estate agent handling my offer received a certificate of excellence despite the hardship this agents uninformed actions have caused me. Further supporting my advice to find different estate agents as they clearly do not know what they are doing.
0 replies
40 months ago
Expect delivery to take longer than their claims
Dear Decofurn, communication goes a long way. I will never return to any of your stores. waited 5 weeks for a delivery which was promised to be delivered in 2 weeks. Worst of all, I was kept in the dark regarding my delivery and only received communication on the day it was due for delivery.
0 replies
40 months ago
Return you problematic cars to these people, they don't pay
Buyers beware and know your rights. I bought a car at the dealership and after 2 months of ownership, the head gasket blew. Since I had only owned the car for 2 months the dealership was liable. However they only paid out R2500 for a R13500 repair. If this happens to you, return the car to them and don't bother dealing with them to get the car fixed. It is your right to return the goods before 6 months as per the Consumer protection act. Sandile is not a nice gentlemen when he's rubbed the wrong way, don't be fooled.
0 replies
40 months ago
Poor Service and no communication
As an existing customer, I anticipated that extending my cover would be simple and easy. It has now been 4 months and I still have not received any communication or commitment to a quotation that was presented to me. Time was spent arraigning meetings, answering questions and following up with documentation to finally accept a debit order with everything in place only to find out the debit order or policy was never filed. I have written multiple emails following up with multiple people and get no response what so ever. God forbid my family has to deal with such poor service when I die. Does anyone have a recommendation for a trusted and a prompt service provided who can do my will?
132 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)