Alex F

Bad service

Really disappointed with the Somerset West branch. The service of some of the staff and management is pathetic. They don’t want to take responsibility for faulty products that they sell that is still under warranty. They also do not return calls when they tell you that they will phone you back, this happened on numerous occasions. Staff is unfriendly and just not very help full. I decided after a while buying my plumbing material there that I had it with the bad service and will never support them again. The people at this branch do not know the meaning of customer service. I am hoping one of the owners read this message and my advice will be to give your staff the proper training in customer service.