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desmond B
Active since Jul 2020
2
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2 reviews40 months ago
Many a slip twixt cup and lip!!
I engaged the highveld branch of Auto Investments on Thursday 15 December about a land cruiser GR-X I had interest in. I have known some of the the staff there for a number of years so assumed I was in good hands. I agreed a purchase price and trade in of my BMW and provided the required docs for a financing application on Thursday itself. Cecil at the dealership who was arranging my finance was professional and specified what he required and soon after supplying it he confirmed a finance deal for my consideration. I had also engaged Michael the "owner" and Tinus a salesman during the purchase process. On Friday morning of 16th I sent a whatsapp to Cecil informing him that I was going away for the weekend and would consider a decision and pop in to the dealership on Monday morning for a final decision, to which he responded "no problem, enjoy the weekend." I thus assumed I had the time to consider whether to spend R1.45million on this car. On the Monday morning of 19 December I visit the dealership and meet Tinus and inform him that I would like to look at the service history on the car and also to confirm there is no prior accident damage to the vehicle. At this point Tinus tells me that the car was sold to a cash customer over the weekend, but says don't worry I can get you another one with less mileage and same spec. Disappointed I wait for him to enquire about the alternate vehicle just to be told that it is also sold. And that is that......living up to the reputation of motor dealerships was the harsh reality I was exposed to today. I would have thought it would have been standard practice to contact a pending customer and inform him of another buyer and stating to me that although I had first option I had to make a decision sooner than expected so that they knew what to do with the other buyer. Would you think that would be a reasonable course of action? Maybe I'm just old fashioned hey. Who to trust in this world, what happened to good old integrity?
0 replies
70 months ago
poor service and promises
I recently purchased a 2017 BMW 520D from S4 Auto in Boksburg via a salesman named Yusuf Gori. First they got the docs wrong by registering the car with wesbank as an F10 (old Shape) instead of a G30 (new shape). it was quite a process getting the corrections made. Then I was asked to sign off the delivery receipt form for wesbank in order for S4 to get their money. I indicated to two people at S4 including Yusuf that I am concerned about a vibration on the car and thus not happy to sign off until that was seen to. Promises were made by Yusuf about him sorting out any issues I have but please can I sign the form in the meantime. I was thus asked to lie in order to get the form submitted, stating that the car meets my entire satisfaction. The car has been to BMW for an inspection and the issue is buckled rims which S4 committed to repair. I am still waiting. I realise car dealerships often don't practice integrity so one has to be extra vigilant. If you decide to buy from S4 be careful and deal with somebody other than Yusuf Gori.
53 replies
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