SA
S4 Auto
Claimed Business
SA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About S4 Auto
S4 Auto has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked S4 Auto across 49 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHZ
Helouise Z
1 reviews | Active since Jan 2020
14 Jan 2026, 10:26
Hyundai Staria Luxury – Multiple Defects Within First Year, Dealer Refuses Fair Resolution
I purchased a top-of-the-range Hyundai Staria Luxury in March 2025 from S4 Auto because it was marketed as Hyundai’s premium, flagship vehicle. I have owned the vehicle for less than a year and have personally driven it only ±15,000 km, yet it has already developed numerous defects, starting shortly after purchase and continuing to increase. Problems include: • A leaking roof requiring multiple repair attempts • A faulty tyre pressure monitoring system reported early on • Abnormal tyre wear, resulting in a tyre worn through to the steel wire on the inside only • A sliding door malfunction that does not close correctly • A driver’s window malfunction • Infotainment / radio faults, indicating electrical issues S4 Auto is willing to repair issues while the vehicle is under warranty, but refuses to acknowledge the overall poor quality of the vehicle or assist with a broader solution. I have requested a trade-in for another vehicle without loading the current vehicle’s defect-related shortfall onto a new loan. I am not asking for free money — I am willing to accept the loss I have already suffered. I simply do not want to lose more money on a vehicle that continues to fail. The dealer has refused this request, leaving me with a vehicle that has already shown serious reliability and safety concerns within its first year. I have already lost time, money, and peace of mind, including premature tyre replacement and repeated trips for repairs. I transport young children regularly and no longer feel confident that this vehicle is safe or reliable. For what is supposed to be Hyundai’s best-of-the-best Staria, this experience has been extremely disappointing. I would caution prospective buyers that after-sales support and accountability are severely lacking once problems arise.
Helpful (0)
|Replies (0)HZ
Helouise Z
1 reviews | Active since Jan 2020
14 Jan 2026, 10:26
Hyundai Staria Luxury – Multiple Defects Within First Year, Dealer Refuses Fair Resolution
I purchased a top-of-the-range Hyundai Staria Luxury in March 2025 from S4 Auto because it was marketed as Hyundai’s premium, flagship vehicle. I have owned the vehicle for less than a year and have personally driven it only ±15,000 km, yet it has already developed numerous defects, starting shortly after purchase and continuing to increase. Problems include: • A leaking roof requiring multiple repair attempts • A faulty tyre pressure monitoring system reported early on • Abnormal tyre wear, resulting in a tyre worn through to the steel wire on the inside only • A sliding door malfunction that does not close correctly • A driver’s window malfunction • Infotainment / radio faults, indicating electrical issues S4 Auto is willing to repair issues while the vehicle is under warranty, but refuses to acknowledge the overall poor quality of the vehicle or assist with a broader solution. I have requested a trade-in for another vehicle without loading the current vehicle’s defect-related shortfall onto a new loan. I am not asking for free money — I am willing to accept the loss I have already suffered. I simply do not want to lose more money on a vehicle that continues to fail. The dealer has refused this request, leaving me with a vehicle that has already shown serious reliability and safety concerns within its first year. I have already lost time, money, and peace of mind, including premature tyre replacement and repeated trips for repairs. I transport young children regularly and no longer feel confident that this vehicle is safe or reliable. For what is supposed to be Hyundai’s best-of-the-best Staria, this experience has been extremely disappointing. I would caution prospective buyers that after-sales support and accountability are severely lacking once problems arise.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Dec 2024, 12:12
Appalling After-Sales Service and Lack of Transparency from S4 Auto
I am writing to express my frustration and disappointment with S4 Auto regarding my purchase of a 2019 Lexus IS 300h. This experience has been marred by misleading information, poor vehicle quality, and inadequate after-sales service. The Issues: Undisclosed Accident History: During the purchase, I was assured the vehicle had only minor cosmetic imperfections, such as chips and scratches. However, a report from Vindocs.co.za revealed the car was involved in an accident in 2022, a significant detail that was never disclosed to me. Damage During Transport: The car was transported by truck from Johannesburg to Cape Town. Upon delivery, I immediately noticed damage to the front bumper, including a gash on the chrome lip. I informed the dealership right away, but they never disclosed this damage before delivery. Later, they claimed it occurred during transport, yet they refused to take responsibility or resolve the matter and stated they waiting on the truck company but it's been 2 weeks already. Incorrect Claims About Cosmetic Repairs: The dealership claims I agreed to cosmetic repairs. While I did sign the OTP acknowledging minor cosmetic work, this was limited to issues like stone chips and small scratches. At no point was I informed of repairs as extensive as R16,000, which is the cost of addressing the damage now identified by the panel beater. Substandard Repairs: Upon inspection by a panel beater, the following issues were uncovered: -Front and rear bumpers are loose. -Poor-quality spray work and unprofessional repairs. -These issues point to low standards of workmanship that are unacceptable for a high-end vehicle like a Lexus. Dismissive After-Sales Support: -The dealership has been unhelpful and dismissive of my concerns. -They continue to deflect responsibility and provide no meaningful solutions. Trust Betrayed: As an out-of-province buyer, I re**** on S4 Auto’s honesty and professionalism. Instead, I received a vehicle in worse condition than advertised and have been left to deal with these issues independently. My Ask: I expect S4 Auto to: -Acknowledge the undisclosed accident history and poor-quality repairs. -Provide compensation for the significant costs now required to rectify the vehicle’s condition. -Cover the expenses for professional repairs to bring the car to the condition it was presented as during the sale. Caution to Other Buyers Until this matter is resolved, I strongly urge anyone considering doing business with S4 Auto to conduct thorough independent checks and exercise caution. Their lack of transparency, accountability, and after-sales support has been appalling. This experience has been a stark reminder of why dealerships must prioritize honesty and customer satisfaction over making a sale.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Dec 2024, 12:12
Appalling After-Sales Service and Lack of Transparency from S4 Auto
I am writing to express my frustration and disappointment with S4 Auto regarding my purchase of a 2019 Lexus IS 300h. This experience has been marred by misleading information, poor vehicle quality, and inadequate after-sales service. The Issues: Undisclosed Accident History: During the purchase, I was assured the vehicle had only minor cosmetic imperfections, such as chips and scratches. However, a report from Vindocs.co.za revealed the car was involved in an accident in 2022, a significant detail that was never disclosed to me. Damage During Transport: The car was transported by truck from Johannesburg to Cape Town. Upon delivery, I immediately noticed damage to the front bumper, including a gash on the chrome lip. I informed the dealership right away, but they never disclosed this damage before delivery. Later, they claimed it occurred during transport, yet they refused to take responsibility or resolve the matter and stated they waiting on the truck company but it's been 2 weeks already. Incorrect Claims About Cosmetic Repairs: The dealership claims I agreed to cosmetic repairs. While I did sign the OTP acknowledging minor cosmetic work, this was limited to issues like stone chips and small scratches. At no point was I informed of repairs as extensive as R16,000, which is the cost of addressing the damage now identified by the panel beater. Substandard Repairs: Upon inspection by a panel beater, the following issues were uncovered: -Front and rear bumpers are loose. -Poor-quality spray work and unprofessional repairs. -These issues point to low standards of workmanship that are unacceptable for a high-end vehicle like a Lexus. Dismissive After-Sales Support: -The dealership has been unhelpful and dismissive of my concerns. -They continue to deflect responsibility and provide no meaningful solutions. Trust Betrayed: As an out-of-province buyer, I re**** on S4 Auto’s honesty and professionalism. Instead, I received a vehicle in worse condition than advertised and have been left to deal with these issues independently. My Ask: I expect S4 Auto to: -Acknowledge the undisclosed accident history and poor-quality repairs. -Provide compensation for the significant costs now required to rectify the vehicle’s condition. -Cover the expenses for professional repairs to bring the car to the condition it was presented as during the sale. Caution to Other Buyers Until this matter is resolved, I strongly urge anyone considering doing business with S4 Auto to conduct thorough independent checks and exercise caution. Their lack of transparency, accountability, and after-sales support has been appalling. This experience has been a stark reminder of why dealerships must prioritize honesty and customer satisfaction over making a sale.
0
Replies (0)KJ
Ken J
1 reviews | Active since Jan 2020
1 Jul 2024, 08:03
Happy Repeat Customers In Their Pension Years
I would like to take this opportunity to thank Vikesh and team at Boksburg for the way in which we were treated when we bought our second luxuary vehicle from them in twelve years. We bought a Mercedes R 500 AMG in 2012 and now bought a Volvo S90 Inscripsion for my wife. In both transactions we had excellent service where nothing was too much trouble for the team to make sure we were happy every step of the way and I would say that we received more than expected, which is very scarce in todays wourld of cut throat business. We therefore reccomend S4 Auto and in particular Vikesh to anyone wishing to find an exceptional car or SUV in imaculate condition at a price to suite their needs. We therefore thank the whole team for the courtesy and excellent service given to us through the process of getting our dream car shipped to us. Ken & AnnaMarie Juckes
Helpful (0)
|Replies (0)KJ
Ken J
1 reviews | Active since Jan 2020
1 Jul 2024, 08:03
Happy Repeat Customers In Their Pension Years
I would like to take this opportunity to thank Vikesh and team at Boksburg for the way in which we were treated when we bought our second luxuary vehicle from them in twelve years. We bought a Mercedes R 500 AMG in 2012 and now bought a Volvo S90 Inscripsion for my wife. In both transactions we had excellent service where nothing was too much trouble for the team to make sure we were happy every step of the way and I would say that we received more than expected, which is very scarce in todays wourld of cut throat business. We therefore reccomend S4 Auto and in particular Vikesh to anyone wishing to find an exceptional car or SUV in imaculate condition at a price to suite their needs. We therefore thank the whole team for the courtesy and excellent service given to us through the process of getting our dream car shipped to us. Ken & AnnaMarie Juckes
0
Replies (0)EK
MM
Mfundo M
1 reviews | Active since Jan 2020
28 Nov 2023, 06:25
UNMATCHED CUSTOMER EXPERIENCE
I would like to express a word of thanks to Lionel Swart from S4 Auto dealership in Boksburg for making my car buying experience one of the easiest and smoothest ever, the professionalism, respect and courtesy given to me as a customer is unmatched, I received the best customer experience, from being greeted by the friendly lady at the reception desk to when i left the dealership, Vanessa Naidoo was equally superb and the advice she provided me is highly appreciated.
Helpful (0)
|Replies (0)MM
Mfundo M
1 reviews | Active since Jan 2020
28 Nov 2023, 06:25
UNMATCHED CUSTOMER EXPERIENCE
I would like to express a word of thanks to Lionel Swart from S4 Auto dealership in Boksburg for making my car buying experience one of the easiest and smoothest ever, the professionalism, respect and courtesy given to me as a customer is unmatched, I received the best customer experience, from being greeted by the friendly lady at the reception desk to when i left the dealership, Vanessa Naidoo was equally superb and the advice she provided me is highly appreciated.
0
Replies (0)NM
NOSIPHO M
1 reviews | Active since Jan 2020
7 Apr 2023, 12:34
S4 auto Boksburg- they are the best
I would like to thank Tian from this dealership. They treat you like celebrities but you are only buying a car. From the guard guy to the tea lady . They are so professional. Tian was very professional. I really honour your business. You are good people. Please keep it up.
Helpful (0)
|Replies (0)NM
NOSIPHO M
1 reviews | Active since Jan 2020
7 Apr 2023, 12:34
S4 auto Boksburg- they are the best
I would like to thank Tian from this dealership. They treat you like celebrities but you are only buying a car. From the guard guy to the tea lady . They are so professional. Tian was very professional. I really honour your business. You are good people. Please keep it up.
0
Replies (0)MP
Mahmood P
1 reviews | Active since Jan 2020
2 Jun 2022, 10:48
Excellent customer experience
S4 Auto set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Bilal was responsive, professional, extremely knowledgeable... and not only about the vehicle itself but in walking me through the entire process. It could not have been a more seamless process which made for a very pleasant experience. Their attention to detail, integrity and my satisfaction was unparalleled - going above and beyond in every aspect!
Helpful (0)
|Replies (0)MP
Mahmood P
1 reviews | Active since Jan 2020
2 Jun 2022, 10:48
Excellent customer experience
S4 Auto set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Bilal was responsive, professional, extremely knowledgeable... and not only about the vehicle itself but in walking me through the entire process. It could not have been a more seamless process which made for a very pleasant experience. Their attention to detail, integrity and my satisfaction was unparalleled - going above and beyond in every aspect!
0
Replies (0)AW
Anika W
1 reviews | Active since Jan 2020
30 Mar 2022, 19:39
S4AUTO BOKSBURG
S4 Auto Boksburg, I appreciate the excellent service provided by Tiaan with the recent purchase of my vehicle. Tiaan's great communication skills was evident in all the follow-ups and updates via texts, voice notes, calls and emails. For this I am very thankful. Tiaan's cool, calm and collected manner throughout the entire process impressed me when I became very frustrated at times. I am very grateful for the additional fuel Tiaan arranged. He went the extra mile to satisfy his client. Tiaan's professionalism for such a young sales executive exceeded my expectations and I will not forget this. Tiaan's commitment to great customer service is to be commended. Anika Waterhouse
Helpful (0)
|Replies (0)AW
Anika W
1 reviews | Active since Jan 2020
30 Mar 2022, 19:39
S4AUTO BOKSBURG
S4 Auto Boksburg, I appreciate the excellent service provided by Tiaan with the recent purchase of my vehicle. Tiaan's great communication skills was evident in all the follow-ups and updates via texts, voice notes, calls and emails. For this I am very thankful. Tiaan's cool, calm and collected manner throughout the entire process impressed me when I became very frustrated at times. I am very grateful for the additional fuel Tiaan arranged. He went the extra mile to satisfy his client. Tiaan's professionalism for such a young sales executive exceeded my expectations and I will not forget this. Tiaan's commitment to great customer service is to be commended. Anika Waterhouse
0
Replies (0)