MP
Mahmood P
Active since Jan 2011
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Extremely Poor Sales Support, Inconsistent Information, and Zero Follow-Up
My experience with Matrix sales and support has been extremely disappointing and unprofessional. I initially received a call from a Matrix consultant who explained the available options. I specifically asked him to email me the brochure so that I could properly review the details. When I received the brochure, the information in it was different from what the consultant explained verbally, which immediately raised concerns and caused confusion. I responded to that email to seek clarity and provided a detailed, reasonable query. My response was as follows (summarised): I compared the Matrix Silver package with similar offerings from competitors and found that it appears more expensive while offering fewer features. I even attached a comparison against Tracker Care and asked Matrix to clarify whether there are additional benefits or value-added services not reflected in the brochure. To date, I have received absolutely no response to this email. After that, I attempted multiple times on the Matrix website to request a call back. Eventually, I received a call a day later, but I was unable to answer at that exact moment. I asked the consultant to please call me back 30 minutes later, which never happened. I then proactively called Matrix myself and again requested a call back. They did eventually contact me, but during the discussion the consultant provided information that did not make sense and was inconsistent with previous explanations. To avoid further confusion, I asked her to send me a follow-up email clearly explaining the options. Once again no email was sent, and no follow-up was done. This entire experience has been frustrating, time-consuming, and frankly unacceptable. The lack of communication, contradictory information, and complete absence of follow-up make it feel like I have to chase and beg Matrix just to give them my business. If this is the level of service during the sales phase, I have serious concerns about what support would look like after signing a contract. This experience reflects extremely poorly on the brand.
1 reply
5 months ago
Adidas online terrible service
I have received an incorrect order and the extremely poor customer service I have received in trying to resolve it. I placed an online order for four soccer *****: • 2 × Size 4 • 2 × Size 5 However, I received an incorrect order containing: • 2 × Size 5 • 1 × Size 4 • 1 × Size 3 This is not what I ordered. I logged a return online, but there was no option for an exchange, only a refund. I then attempted to use the online chat on the Adidas website, but the service was very poor and my chat session was abruptly cut off without any resolution. I subsequently called Adidas customer support and was informed that: • A refund can be processed, but • An exchange is not possible online, and • I would need to either go in-store or place a new online order. This is unacceptable, as the mistake was entirely Adidas’ fault. To make matters worse, if I place a new online order for the missing ball, I will be required to pay an additional delivery fee, as a single ball does not meet the free-shipping threshold. When I raised this with the consultant, I was told that I have no alternative but to either pay the delivery fee or go to a physical store. I should not be inconvenienced or incur additional costs due to an error made by Adidas. This experience reflects very poor service, especially from a brand of Adidas’ reputation. this is terrible service
0 replies
14 months ago
Excellect Service
I had an excellent experience with HugePC! I purchased a monitor and was assisted by their sales rep, Kyarah van Vught, who truly went above and beyond to help me. She not only helped me get a great deal but also arranged for next-day delivery. The service was efficient, professional, and genuinely impressive. Highly recommended!
0 replies
20 months ago
Extremely Poor Service and Delayed Fibre Installation
I am very disappointed with the service I’ve received from Afrihost. My fibre installation was scheduled for Monday, but it’s now Wednesday, and despite daily calls, I’ve received no feedback or assistance. I work from home, and this delay is not only a huge inconvenience but is also costing me extra money for prepaid data on top of paying for Afrihost’s service. I need this installation completed immediately, as the lack of support and communication is completely unacceptable.
0 replies
20 months ago
Terrible Service from Sachar Mobile Repairs via Mall@Reds Vodacom
I recently sent my phone in for repairs through Mall@Reds Vodacom. Vodacom forwarded my device to Sachar Mobile Repairs, and from there, my experience took a downward turn. Delayed Quote and Communication Issues There was an unacceptable delay in receiving the repair quote. After finally accepting the quote and making the payment, I was assured that my phone would be dispatched via RAM Couriers and that I would receive it the next day. However, the next day came and went without any update or delivery. Lack of Accountability When I contacted Sachar Mobile Repairs for an update, I was informed that my phone had not been dispatched as promised. Seeking further assistance, I requested to speak with the manager. Unfortunately, the manager was unhelpful and dismissive. He assured me that such delays wouldn’t happen in the future but offered no solution or assistance for my current issue. Overall Disappointment The entire process was marked by poor communication, delays, and a lack of accountability. Both Sachar Mobile Repairs and the manager failed to provide the level of service expected. I am extremely disappointed with the experience.
0 replies
49 months ago
Excellent customer experience
S4 Auto set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Bilal was responsive, professional, extremely knowledgeable... and not only about the vehicle itself but in walking me through the entire process. It could not have been a more seamless process which made for a very pleasant experience. Their attention to detail, integrity and my satisfaction was unparalleled - going above and beyond in every aspect!
0 replies
63 months ago
Overcharged
I have moved to a new place and I opted to be on the same package. Webafrica are now overcharging me. They have even processed a debit order on my account without my authorization. When I cancelled the debit order they have terminated my service. I have been with WebAfrica for a long time and this is terrible service from them. This is not the first time I have been overcharged by them. I have logged a complaint with them on 22/01/2021, I see that my query is still being "PROCESSED" while I am being overcharged. This really terrible from them and I am thinking of cancelling my service with them and moving over to a different service provider.
0 replies
76 months ago
Pathetic service and support
Since December i am been having issues with WebAfrica overcharging me. when trying to phone in and explain this to the consultant, you get no assistance at all and they are of no help at all. they have now cut my service because i refuse to pay the overcharge amount. I would like to cancel with them because of their pathetic service, but they want me to give a one month notice although they overcharging me.
0 replies
77 months ago
Terrible service from Fraud department
I have reported a fraud case to the FNB Fraud department on the 08Jan2020. There was an unauthorized transaction that went off on my account. The fraud department cancelled my card and I received a new card few days later. Since the 08Jan2020 I have not heard from the fraud department. When I try calling them I cant get through to a consultant and my call is just put on hold for almost 30minutes at a time and I tried calling few times without success. This is really terrible service where I don t get any feedback and I cant get hold of them.
1 reply
79 months ago
PATHETIC SERVICE
Terrible service. I applied for fibre few days ago and on Monday I received a message that my fibre is active. I also received an invoice that i was going to be billed for the fibre in 2 days time but i haven't yet received the router. I phoned webafrica and the issue was sorted out. On their website they advised that my router will be delivered in 48 hours. It is now Wednesday and i haven't heard anything from them, note that someone had to wait at home to collect the delivery. I phoned WebAfrica today and they dont knows anything about my delivery and they wanted me to go outside and check the box to give them numbers etc before i can get the delivery. This is really an inconvenience. They now told me the deliveries are already gone out and there's nothing they can do to assist me today. This is really an inconvenience to me as almost the whole week someone had to wait at home for the delivery and when phoning WebAfrica they knew nothing about my delivery. They are quick to invoice you but can not deliver the service. PATHETIC SERVICE!!!!
2 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (19.047619047619047%)
1 Star
15 (71.42857142857143%)