Active since Jul 2016
22
Reviews
0
Industries
Reviews
22 reviews9 months ago
I’m extremely disappointed with the way Cool Ideas is handling my cancellation.
I’m extremely disappointed with the way Cool Ideas is handling my cancellation. I gave notice to cancel my internet service on Monday, 2 June 2025 — the first business day after the weekend, since Cool Ideas does not operate on weekends. Despite this, they now claim my notice is not valid and insist I must pay for July as well, even though I already paid for the full month of June. They are refusing to acknowledge that notice given on the next business day after a weekend is reasonable and compliant with standard practice. What’s worse is they are now threatening to harm my credit score if I don’t pay for a service I never used in July. This is not only ********* but borders on ************. I’ve tried to resolve this civilly, but this treatment of loyal paying customers is unacceptable. I will be lodging a formal complaint with the Ombudsman, as well as posting this on HelloPeter and all relevant social media platforms. #PoorService #CoolIdeas #*********Billing #CreditThreat #CustomerRights #HelloPeter
53 replies
9 months ago
Urgent Complaint – Mishandling of Return: Defy 7KG DAW384 Front Loader Washing Machine
I am writing to formally raise a complaint regarding the handling of a return for the Defy 7KG DAW384 Front Loader Washing Machine – Manhattan Grey, which I recently purchased from your platform. After discovering a serious fault with the product—where water leaked from the front door during the first test cycle and flooded my apartment—I initiated a return. Your collection team came on a Wednesday to fetch the machine. As I still had the original white protective polyester and plastic wrap (the unit did not arrive in a box), I was advised to wrap the appliance in plastic and black bags for collection the following day, Thursday. I followed the instructions exactly and ensured the machine was protected. However, the collection on Thursday was handled completely unprofessionally. It was raining, and the drivers roughly handled the machine, throwing it onto the truck without care. There was no protective padding, and clearly no consideration for the fragile nature of the product. A few days later, your returns department contacted me with photos showing the machine severely scratched and damaged—as if it had been dragged on a tar road or sanded down. This is deeply upsetting. I returned a brand-new, barely used machine that had a factory fault, and now I’m being told that it is damaged and being returned to me in this unacceptable condition? I strongly reject this outcome. The machine was not damaged when it left my home, and any damage incurred is due to the mishandling by your collection team. I refuse to accept a damaged unit and insist on being issued a new replacement unit or a full refund immediately. Please escalate this matter to the appropriate department and resolve it urgently. Sincerely, [Daniel Meyer] [MRRN-858GP-EZVZ]
0 replies
13 months ago
Urgent Complaint – Ongoing Hybrid System Issues with Lexus IS300h (2019 Model)
Dear Lexus South Africa, I am writing to formally express my extreme dissatisfaction with the service and reliability of my 2019 Lexus IS300h, which is still under warranty and service plan. Despite multiple visits to your dealerships, the issue with my hybrid system remains unresolved, causing significant inconvenience and frustration. The problem first started when the hybrid battery warning lights came on, and the car would not start. I took the vehicle to Lexus Stellenbosch, where it took them two days to diagnose the issue. They then ordered a new 12V battery from Japan, which took over two weeks to arrive, leaving me without transport for an extended period. Once the battery finally arrived and was fitted, the issue persisted. The car was unable to hold a charge, leaving me stranded yet again. I took it back to the dealership, and they replaced the battery. After this, I took the car to Lexus Cape Town for its scheduled service and inspection, hoping that any underlying issues would be addressed. However, less than a week after the service, I am once again stranded with the same hybrid system warning, stating: "Hybrid battery system not working, switch to P." This means I cannot drive the vehicle and must now repeatedly take it in for inspection. This ongoing issue is completely unacceptable. With only 30,000 km on the clock, this Lexus has been the most unreliable vehicle I have ever owned. I have previously owned VW, Audi, and BMW, and none have given me this level of trouble. Furthermore, the service experience from Lexus has been the worst I have encountered, with excessive delays and no long-term solution provided. I demand an immediate resolution to this matter. This vehicle needs a thorough inspection and a permanent fix, not temporary band-aid solutions. If this issue persists, I will have no choice but to escalate this matter further, as I cannot continue to drive an unreliable car under a supposedly premium brand. Please advise on how Lexus South Africa will rectify this situation urgently. I expect a response with a concrete action plan as soon as possible. Yours sincerely,
0 replies
14 months ago
Front Bumper Repair
I am extremely disappointed with my experience at Dent Magic. I waited over two months for parts, and not once did they follow up with me. I constantly had to call them to get updates. When I finally got my car back, the paintwork was shockingly poor – it looked as if it was done with a paintbrush. To make matters worse, the panels were not aligned correctly, and there were new scratches on the car. I also noticed that the panels underneath were not fitted properly. Considering the amount of money paid, I expected much higher standards. I would not recommend Dent Magic based on this experience.
71 replies
15 months ago
Formal Complaint Regarding Denied Claim on Scratch and Dent Policy
Dear Budget Insurance Complaints Department, I am writing to express my dissatisfaction with how my claim under the scratch and dent policy has been handled. When I purchased the policy, I was explicitly informed that claims could be made after a 30-day waiting period. However, upon attempting to claim for two dents caused by another person opening their doors, I was informed that the waiting period is actually 90 days, and my claim has been declined. This inconsistency is unacceptable. The 30-day waiting period was a deciding factor in my decision to take out this policy. Being informed of a 90-day waiting period only after trying to claim feels misleading. Additionally, the policy now appears not to cover such damages, which was never clearly communicated to me at the time of purchase. I request the following: A detailed explanation for the inconsistency in the waiting period information. A review of my claim, considering the information I was provided when taking out the policy. Confirmation of what the policy does and does not cover to avoid future confusion. I trust that you value your customers and will address this matter promptly. Please respond within seven working days to avoid me escalating this matter to the relevant regulatory bodies, such as the Ombudsman for Short-Term Insurance.
112 replies
16 months ago
Appalling After-Sales Service and Lack of Transparency from S4 Auto
I am writing to express my frustration and disappointment with S4 Auto regarding my purchase of a 2019 Lexus IS 300h. This experience has been marred by misleading information, poor vehicle quality, and inadequate after-sales service. The Issues: Undisclosed Accident History: During the purchase, I was assured the vehicle had only minor cosmetic imperfections, such as chips and scratches. However, a report from Vindocs.co.za revealed the car was involved in an accident in 2022, a significant detail that was never disclosed to me. Damage During Transport: The car was transported by truck from Johannesburg to Cape Town. Upon delivery, I immediately noticed damage to the front bumper, including a gash on the chrome lip. I informed the dealership right away, but they never disclosed this damage before delivery. Later, they claimed it occurred during transport, yet they refused to take responsibility or resolve the matter and stated they waiting on the truck company but it's been 2 weeks already. Incorrect Claims About Cosmetic Repairs: The dealership claims I agreed to cosmetic repairs. While I did sign the OTP acknowledging minor cosmetic work, this was limited to issues like stone chips and small scratches. At no point was I informed of repairs as extensive as R16,000, which is the cost of addressing the damage now identified by the panel beater. Substandard Repairs: Upon inspection by a panel beater, the following issues were uncovered: -Front and rear bumpers are loose. -Poor-quality spray work and unprofessional repairs. -These issues point to low standards of workmanship that are unacceptable for a high-end vehicle like a Lexus. Dismissive After-Sales Support: -The dealership has been unhelpful and dismissive of my concerns. -They continue to deflect responsibility and provide no meaningful solutions. Trust Betrayed: As an out-of-province buyer, I re**** on S4 Auto’s honesty and professionalism. Instead, I received a vehicle in worse condition than advertised and have been left to deal with these issues independently. My Ask: I expect S4 Auto to: -Acknowledge the undisclosed accident history and poor-quality repairs. -Provide compensation for the significant costs now required to rectify the vehicle’s condition. -Cover the expenses for professional repairs to bring the car to the condition it was presented as during the sale. Caution to Other Buyers Until this matter is resolved, I strongly urge anyone considering doing business with S4 Auto to conduct thorough independent checks and exercise caution. Their lack of transparency, accountability, and after-sales support has been appalling. This experience has been a stark reminder of why dealerships must prioritize honesty and customer satisfaction over making a sale.
0 replies
17 months ago
Urgent Complaint – Unauthorized Debit and Immediate Refund Request
Subject: Urgent Complaint – Unauthorized Debit and Immediate Refund Request Dear Pineapple Team, I am writing to formally raise a complaint regarding an unauthorized debit from my account. I was only provided a quote for a policy, which I subsequently canceled, as it was for a vehicle I no longer own. I have never held a policy with Pineapple. Despite this, my account was debited for R2000, which is significantly more than the quoted amount of approximately R1300. This is unacceptable, and I consider this an unauthorized and ******* transaction. I have contacted your team on four separate occasions to address and cancel this matter, yet no action has been taken to resolve it. I demand an immediate refund of the R2000 debited from my account and a confirmation that no further deductions will occur. If this issue is not resolved within 1 day, I will have no choice but to escalate it to the relevant Ombudsman and consider further legal action. Please treat this matter with HUGE urgency. Kind regards,
56 replies
17 months ago
Formal Complaint Regarding Unauthorized Debit After Policy Cancellation
Formal Complaint Regarding Unauthorized Debit After Policy Cancellation Dear [Discovery Insure Complaints Team], I am writing to file a complaint formally regarding unauthorized debits to my account after I canceled my Discovery Insure policy three weeks ago. Despite the cancellation, my account was debited yesterday for R900 without any valid reason or prior notification. I am also still waiting for my refund after I canceled the policy on the 14th of November! This situation has caused significant inconvenience and frustration, especially given the poor assistance I received when I contacted your support team. I was informed that your finance department requires 72 hours to investigate the matter, which is unacceptable given the urgency and nature of the issue. I expect a full refund of the R900 debited from my account without authorization. Additionally, I request written confirmation that my policy cancellation has been processed correctly and that no further deductions will occur. This experience reflects poorly on Discovery Insure’s service quality, and I urge you to resolve this matter promptly to restore my confidence in your organization. Please confirm receipt of this complaint and provide a resolution within 48 hours. Should this matter remain unresolved, I will escalate my complaint to the appropriate regulatory bodies, including the Ombudsman for Short-Term Insurance. I trust that you will address this issue as a matter of priority. I look forward to your swift response. Kind regards, [Policy Number: 400****566]
56 replies
17 months ago
Formal Complaint Regarding Mismanagement of Policy Cancellation and Unprofessional Conduct
Dear 1.618 Group Complaints Team, I am writing to formally express my dissatisfaction with the handling of my Discovery Insure policy cancellation and the unprofessional conduct I experienced from your representative. I had entrusted 1.618 Group, as my broker, to manage the cancellation of my Discovery Insure policy. Despite my cancellation request being submitted three weeks ago, I recently discovered that the policy was not effectively canceled, resulting in an unauthorized debit of R900 from my account. This demonstrates a clear lapse in your service delivery and accountability as my broker. To exacerbate matters, on November 14th, I received a WhatsApp message from my broker stating that they "never want to deal with me again." Such behavior is wholly unprofessional, inappropriate, and unacceptable in any professional relationship. I expected a higher standard of service and communication from 1.618 Group. I require the following actions to be taken immediately: A formal explanation and resolution of why my policy cancellation was not processed as instructed. This is a confirmation that all matters relating to the cancellation are now finalized. An acknowledgment and apology for the unprofessional conduct displayed by your representative, as well as clarification of how such issues will be addressed to ensure they do not happen again. Should this matter remain unresolved or should I continue to experience such unprofessional treatment, I will have no choice but to escalate my complaint to the relevant industry regulatory bodies. I trust that you will address this complaint promptly and professionally. Please confirm receipt of this email and respond within 48 hours. Kind regards,
0 replies
17 months ago
Formal Complaint Regarding Unauthorized Debit After Policy Cancellation
Dear [Discovery Insure Complaints Team], I am writing to file a complaint formally regarding unauthorized debits to my account after I canceled my Discovery Insure policy three weeks ago. Despite the cancellation, my account was debited yesterday for R900 without any valid reason or prior notification. This situation has caused significant inconvenience and frustration, especially given the poor assistance I received when I contacted your support team. I was informed that your finance department requires 72 hours to investigate the matter, which is unacceptable given the urgency and nature of the issue. I expect a full refund of the R900 debited from my account without authorization. Additionally, I request written confirmation that my policy cancellation has been processed correctly and that no further deductions will occur. This experience reflects poorly on Discovery Insure’s service quality, and I urge you to resolve this matter promptly to restore my confidence in your organization. Please confirm receipt of this complaint and provide a resolution within 48 hours. Should this matter remain unresolved, I will escalate my complaint to the appropriate regulatory bodies, including the Ombudsman for Short-Term Insurance. I trust that you will address this issue as a matter of priority. I look forward to your swift response. Kind regards, [Daniel Meyer] [Policy Number: 400****566] [0761002492]
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (100%)