Hyundai Staria Luxury – Multiple Defects Within First Year, Dealer Refuses Fair Resolution

I purchased a top-of-the-range Hyundai Staria Luxury in March 2025 from S4 Auto because it was marketed as Hyundai’s premium, flagship vehicle.

I have owned the vehicle for less than a year and have personally driven it only ±15,000 km, yet it has already developed numerous defects, starting shortly after purchase and continuing to increase.

Problems include: • A leaking roof requiring multiple repair attempts • A faulty tyre pressure monitoring system reported early on • Abnormal tyre wear, resulting in a tyre worn through to the steel wire on the inside only • A sliding door malfunction that does not close correctly • A driver’s window malfunction • Infotainment / radio faults, indicating electrical issues

S4 Auto is willing to repair issues while the vehicle is under warranty, but refuses to acknowledge the overall poor quality of the vehicle or assist with a broader solution.

I have requested a trade-in for another vehicle without loading the current vehicle’s defect-related shortfall onto a new loan. I am not asking for free money — I am willing to accept the loss I have already suffered. I simply do not want to lose more money on a vehicle that continues to fail.

The dealer has refused this request, leaving me with a vehicle that has already shown serious reliability and safety concerns within its first year.

I have already lost time, money, and peace of mind, including premature tyre replacement and repeated trips for repairs. I transport young children regularly and no longer feel confident that this vehicle is safe or reliable.

For what is supposed to be Hyundai’s best-of-the-best Staria, this experience has been extremely disappointing. I would caution prospective buyers that after-sales support and accountability are severely lacking once problems arise.