HV
Helouise Z
Active since Aug 2018
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Hyundai Staria Luxury – Multiple Defects Within First Year, Dealer Refuses Fair Resolution
I purchased a top-of-the-range Hyundai Staria Luxury in March 2025 from S4 Auto because it was marketed as Hyundai’s premium, flagship vehicle. I have owned the vehicle for less than a year and have personally driven it only ±15,000 km, yet it has already developed numerous defects, starting shortly after purchase and continuing to increase. Problems include: • A leaking roof requiring multiple repair attempts • A faulty tyre pressure monitoring system reported early on • Abnormal tyre wear, resulting in a tyre worn through to the steel wire on the inside only • A sliding door malfunction that does not close correctly • A driver’s window malfunction • Infotainment / radio faults, indicating electrical issues S4 Auto is willing to repair issues while the vehicle is under warranty, but refuses to acknowledge the overall poor quality of the vehicle or assist with a broader solution. I have requested a trade-in for another vehicle without loading the current vehicle’s defect-related shortfall onto a new loan. I am not asking for free money — I am willing to accept the loss I have already suffered. I simply do not want to lose more money on a vehicle that continues to fail. The dealer has refused this request, leaving me with a vehicle that has already shown serious reliability and safety concerns within its first year. I have already lost time, money, and peace of mind, including premature tyre replacement and repeated trips for repairs. I transport young children regularly and no longer feel confident that this vehicle is safe or reliable. For what is supposed to be Hyundai’s best-of-the-best Staria, this experience has been extremely disappointing. I would caution prospective buyers that after-sales support and accountability are severely lacking once problems arise.
0 replies
13 months ago
Fixing their mistakes
Thank you for making it right again. It’s human to make mistakes, but if you can help to fix it it makes me a happy customer
0 replies
13 months ago
Bad service
Terrible service since day 1. They promise to phone back to update you, but NEVER does. My car was supposed to be there for 2 hours. It turned out to be 2 weeks. Then the bumped my car when the drove it out of the workshop and we had to wait even longer for it to be repaired by a panelbeater. I had to put up a fight to get a courtesy car since a have 4 children and we only have a bakkie as an extra car. Then we decided to leave the car there and trade it. The transaction on another Staria was about completed and we only had to sign upon collecting it. When we arrived the car was sold to someone else because they took a week to complete the paperwork. They promised to find us another one. Its a week later and they still don’t keep us in the loop. Just excuses and lies when I phone them. I will definitely be moving to another branch or dealer
0 replies
21 months ago
Poor service from Ooba home insurance
I’ve posted on hellopeter a while ago. Was promised that they will look into it, but still nothing. They don’t respond to my messages or emails. When I phone in they don’t know what’s going on on my profile. My roof started leaking 6 months ago after a really big storm. The damages to my house is getting worse and worse. All Ooba does is ‘investigate’. I’m so disappointed that I chose to insure with them upon registration of our house.
56 replies
22 months ago
Fantastic service from Golemo Nduna
Fantastic service from Golemo Nduna. I’ve never had any problems claiming from Momentum. They are definitely the best
53 replies
22 months ago
Don’t insure with ooba
Do not insure with ooba. They are full of excuses when you claim from them. They also take forever to get things done. I’ve claimed 5 months ago and Im still struggling to get it approved. And if they do Approve you wait really long for the payment
53 replies
23 months ago
Poor service
Very poor delivery service. My package has arrived in RSA on 10/05/2024 and still not delivered. Apparently TAX is still not paid but I’ve paid this with first notification. I’ve uploaded and emailed pop several times and phoned them a couple of times also. Payment still not uploaded with no package delivery 🤦🏻♀️
0 replies
28 months ago
Terrible service from cotton on
The worst online shopping experience of my entire life! I've ordered twice from them and both times a disaster. I've been waiting 3 weeks to get a refund from the first order. This order was canceled by them without notification. Apparently the payment didn't reflect in there account. They asked me to place the exact order again and since the first order was on black Friday they can't give me the discount again but will refund me the difference. Still waiting for that refund although the agent confirmed the payment was done from their side. Then, when I realized my second order was going to arrive late I informed cotton on the delivery address must be changed to my holiday address. They said it can't be done and I should wait for collection and change it with the courier. Although I did this, the package got sent back to cotton on. I mailed them to track the package and they informed me there was a delay in the delivery. After numerous mails they confirmed the package was sent back and some items are now out of stock and will be refunded. I don't even know what to say
0 replies
28 months ago
Poor service from DPD Laser
I've never in my life experienced more terrible service! I've phoned 19 times in one week to track 2 parcels. I was promised next day or within 3 days delivery every time. Apparently one parcel was sent back to the company where the item was collected and some of those items are now sold and out of stock, and still they confirmed this parcel to be delivered tomorrow. This was supposed to be delivered before Christmas. Some of the times I phoned they didn't even know where the packages were or had a different delivery address. I'm really frustrated. They are not responding to any mails and I'm in a queue every time I phone them, with no great results anyway. Don't use DPD laser for delivery!
0 replies
43 months ago
No payout from UIF for maternity benefit
My baby is almost 7 months old. I have contacted numerous people and tried in every way to claim my maternity benefit with absolutely no luck. I haven't received any payments from UIF.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)