MS
Millicent S
Active since Jul 2020
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Fourth Dimension – Above and Beyond Service, Staff Member Saved My Life – He Deserves a Bonus!
I want to give a MASSIVE shoutout to Fourth Dimension and especially to the gentleman who helped me on Wednesday night, 22 April 2026. What happened: Yesterday I got extremely sick at home. I’m the only one in my house who can drive, and we didn’t have numbers for an ambulance. My mom was panicking and confused. In desperation, I told her to just trigger our house alarm. We set off the alarm and switched it off. Fourth Dimension called immediately. We explained we didn’t need armed response – we urgently needed an ambulance. An ambulance didn’t come, but Fourth Dimension sent one of their staff members to my house. When he arrived around 7-8pm, I was on the floor. I was a complete mess – in severe pain, scared, and not okay. (I stay at candlefish ext 11 no 2338) This gentleman was incredible: He stayed with me every second. He didn’t just check and leave. He took charge. While I was on the floor in pain, he was on the phone trying to get an ambulance for me. He didn’t give up. When no ambulance came, he flagged down our neighbours and asked them to please help take me to hospital. He showed real humanity. I was at my worst, and he treated me with dignity and care. I honestly don’t know his name – I was too sick to ask. But whoever responded to my house in Alberton on Wednesday 22 April 2026 around 7-8pm – that man deserves an increase, a bonus, and a medal. To Fourth Dimension management: Please find out who was on duty and came to my house. I want you to know he went way beyond “alarm response.” He was a first responder, a paramedic, and a guardian angel in one. In my culture we say “umuntu ngumuntu ngabantu” – a person is a person through other people. Your staff member lived that last night. Because of him, I got to hospital safely. I am so grateful. This is the reason I will NEVER cancel my Fourth Dimension contract. To the gentleman who helped me: If you ever see this – Ngiyabonga bhuti. You saved me.
0 replies
1 month ago
Unacceptable service from a nurse
On Wednesday night, 22 April 2026*, I was admitted to *Netcare Alberton Hospital Casualty* in a very poor state. I was physically weak, exhausted, and felt like I was going to die. I was put on a drip and treated well by *Dr Thenjiwe Mkwa***** – I have no complaint against the doctor, she did her job professionally. The issue is with *Nurse Ndaba* who attended to me. After Dr Mkwa**** left to help another patient, I told Nurse Ndaba I was not stable to go to the office tomorrow to work. I asked her: _“Can I please get a sick note because I don’t think I’m stable enough to work.”_ Nurse Ndaba’s response was: _“I’m not the one responsible for sick notes. Why didn’t you ask the doctor?”_ She did not offer to check if the doctor was available, ask if I was willing to wait, or help me in any way. She just said it wasn’t her job and walked away. At that point I was too ill, tired, and hopeless to argue. I felt completely dismissed and abandoned when I was at my most vulnerable. . I didn’t even know only a doctor could do a sick note – Netcare should have a clear process communicated to patients. A simple sign on the bed/door saying “Nurses can’t do sick notes – ask doctor before they leave” would’ve solved this. . Nurse Ndaba’s dismissive attitude caused me emotional distress and left me without a sick note, which has now caused problems with my employer. . This is the level of care patients get at Netcare? We pay medical aid/come to private hospitals to be treated with dignity, not to be brushed off when we’re sick. I’m not gonna let this matter slide I’m going to complain with the South African nursing council against the nurse
1 reply
1 month ago
Auto & General – Breach of debit order agreement, unauthorised early debit caused bank charges & humiliation – Account to be closed
I am extremely unhappy with Auto & General Insurance and I am requesting that my policy/account be closed with immediate effect. I have a agreement with Auto & General that my monthly debit order must run on the 20th of each month. This month, Auto & General debited my transactional account early on Friday, 17 April 2026, before the agreed debit order date. This unauthorised early debit put my account into a negative balance. I incurred bank charges as a result. On Saturday, 19 April, I was humiliated at a store when I tried to swipe for food and electricity and my card declined due to insufficient funds. My account was on a minus because of Auto & General’s early debit. Further issues caused by their early debit: I tried to reverse the debit order on my banking app on Saturday, but I received a technical error. I assumed the reversal failed. Because of the error, I then attempted to reverse the March debit order as well, which also gave a technical error. On Monday, 21 April, I checked my bank statement and saw TWO debit orders had been returned into my account. After calling my bank, I confirmed the second debit order I tried to reverse had actually gone through and cleared, even though the app gave me an error. This entire mess was caused by Auto & General debiting my account 3 days early, breaking our agreement. If they had debited on the 20th as agreed, none of this would have happened. I would not have attempted any reversals. The bigger concern – risk to my claims & credit score: Because of the debit reversals on my account (which were caused by Auto & General’s error), I am now afraid that if I need to make a claim in future, Auto & General will use these reversals as a reason to deny my claim. I also do not want this incident to affect my credit score, because this is not my fault. That’s why I want the account closed immediately – I don’t want to risk being left uninsured, having valid claims rejected, or having my credit profile damaged because of their mistake. Resolution I require: I do NOT consent to Auto & General debiting me twice. The early debit was your error, and I do not have funds for a double debit. Any second attempt to debit will be disputed. I want my policy and debit order with Auto & General cancelled immediately. I will find another insurer who honours the agreed debit order date. I request a written apology, confirmation that no further debits will be processed, and written confirmation that this incident will not be reported to any credit bureau. Auto & General’s failure to stick to the agreed debit order date caused me financial loss, bank fees, and public humiliation. This is unacceptable service. I am extremely unhappy with Auto & General Insurance and I am requesting that my policy/account be closed with immediate effect. I have a agreement with Auto & General that my monthly debit order must run on the 20th of each month. This month, Auto & General debited my transactional account early on Friday, 17 April 2026, before the agreed debit order date. This unauthorised early debit put my account into a negative balance. I incurred bank charges as a result. On Saturday, 19 April, I was humiliated at a store when I tried to swipe for food and electricity and my card declined due to insufficient funds. My account was on a minus because of Auto & General’s early debit. Further issues caused by their early debit: I tried to reverse the debit order on my banking app on Saturday, but I received a technical error. I assumed the reversal failed. Because of the error, I then attempted to reverse the March debit order as well, which also gave a technical error. On Monday, 21 April, I checked my bank statement and saw TWO debit orders had been returned into my account. After calling my bank, I confirmed the second debit order I tried to reverse had actually gone through and cleared, even though the app gave me an error. This entire mess was caused by Auto & General debiting my account 3 days early, breaking our agreement. If they had debited on the 20th as agreed, none of this would have happened. I would not have attempted any reversals. The bigger concern – risk to my claims & credit score: Because of the debit reversals on my account (which were caused by Auto & General’s error), I am now afraid that if I need to make a claim in future, Auto & General will use these reversals as a reason to deny my claim. I also do not want this incident to affect my credit score, because this is not my fault. That’s why I want the account closed immediately – I don’t want to risk being left uninsured, having valid claims rejected, or having my credit profile damaged because of their mistake. Resolution I require: I do NOT consent to Auto & General debiting me twice. The early debit was your error, and I do not have funds for a double debit. Any second attempt to debit will be disputed. I want my policy and debit order with Auto & General cancelled immediately. I will find another insurer who honours the agreed debit order date. I request a written apology, confirmation that no further debits will be processed, and written confirmation that this incident will not be reported to any credit bureau. Auto & General’s failure to stick to the agreed debit order date caused me financial loss, bank fees, and public humiliation. This is unacceptable service.
1 reply
2 months ago
Auto & General Debited My Account on the Wrong Date – Left Me Stranded at Pick n Pay With No Food or Electricity
Auto & General, what you did is unacceptable. I had R500 in my account. That was my _last_ money. I budgeted every rand: under R100 for meat, some for electricity because my meter is beeping, and petrol to get me through to Monday the 20th. That’s when my debit order is SUPPOSED to come off. Instead, you debited my account on *Friday the 17th*. The WRONG DATE. I only found out when I was at the Pick n Pay till trying to buy food for my house. Swipe – DECLINED. Swipe again – DECLINED. I stood there like an idiot while people waited behind me. I thought my card was faulty. Only when I checked my app did I see YOU took my money 3 days early. Because of you: 1. *I have no food in the house.* 2. *My electricity is beeping* and I can’t buy units now because you emptied my account. 3. *I can’t even reverse the debit* on my app. 4. *I was humiliated in public* for something that is 100% your fault. How dare you take money on the wrong date? Who gave you permission to change debit dates? Do you understand that people plan around these dates because we don’t have extra money lying around? I haven’t even called you yet because I’m too angry. I came straight here. This is not just an “admin error”. This is you leaving your customer with no food and no power because you can’t follow your own debit schedule. *I want:* 1. An explanation for why you debited on the 17th instead of the 20th. 2. Immediate reversal or compensation because I’m now stuck until payday. 3. Assurance this will NEVER happen again. If you can’t debit on the correct date, don’t take debit orders at all. I trusted you with access to my account and you abused it.
5 replies
5 months ago
Unacceptable Service from Netstar - Incorrect Debits Continue 😡
"I'm extremely disappointed and frustrated with Netstar's ongoing issues with incorrect debits from my account. For the second time, they've debited an incorrect amount - this time R925! Despite my dissatisfaction, they refuse to close my account. Last time, it took 2 months to get a refund. Why is this happening again? 😤 Their lack of attention to detail and poor customer service is unacceptable. I demand better, and if nothing changes, I'll have no choice but to take further action. I refuse to waste my time explaining this to consultants who lack empathy and clearly aren't equipped to help. I want to speak directly to a manager or team leader NOW to resolve this issue
2 replies
7 months ago
Trading in vehicle request
I curse the day I was introduced to Netstar but I am still willing to work with them only if the below has been offered to me I'm writing to express my extreme dissatisfaction with Netstar's service. Despite numerous attempts to resolve issues, I've been met with poor communication and incorrect administration. - Incorrect debits and refunds - Unauthorized next-of-kin documents with unknown names - Failure to close accounts as requested - Contract still active despite requests to close - Poor call centre service and lack of resolution I want to retain my contract with Netstar, but I request the following: 1. Remove the Mini Cooper from the contract 2. Add my new vehicle to the contract 3. No administration fee for the vehicle change I've been informed by the call centre that a fee applies, which I dispute. Given the circumstances, I believe it's reasonable to waive the fee. I want Netstar to resolve these issues and update my contract accordingly. I'm willing to continue with the contract, but I expect satisfactory service and resolution. Please assist me in resolving this matter.
2 replies
7 months ago
Best service ever
Whenever I go to the petrol station with no fail I know I will get the best service ever The petrol attendance are so friendly and you can see that they love their job The waiting period there is not so long Whoever is the manager there is doing a great job
1 reply
7 months ago
Don’t promise customers money if you know you won’t pay
Disappointing experience with Albertan Suzuki On 22 October 2025, I purchased a Suzuki Fronx from Albertan Suzuki. I'm happy with the car, it met my expectations and the application process with my bank went smoothly. However, the service from the salesperson, Noluthando, was subpar. I was promised R1500 for referring a customer, which was confirmed when my colleague's application was approved on 23 October. Despite multiple follow-ups, I still haven't received the payment. Every time I ask, I'm given excuses and told I'll get the money, but it's been weeks and I'm still waiting.
0 replies
7 months ago
Paying customer without electricity
I'm extremely frustrated with the service I received from the City of Ekurhuleni. I had electricity this morning, but when I came home, it was off. I called to report the issue and was met with rudeness and a lack of empathy from the agent. They gave me a reference number (202510282352) and told me technicians would only arrive tomorrow. To make matters worse, my meter box is off, and I've tried buying electricity, but it's not working. As a paying customer, I expect a functional electricity service. Being told to wait 24 hours for a fix is unacceptable. I urge the City of Ekurhuleni to prioritize this issue and find a solution ASAP."
0 replies
8 months ago
What service and unreliable
I'm writing to express my extreme frustration and disappointment with Netstar's service. I am requesting immediate closure of my account due to the numerous issues I've experienced with your company. Despite numerous attempts to resolve the problems, I've been met with poor service, incorrect information, and a lack of accountability. The problems started in July when I was called to renew my contract. An incorrect unit was placed in one of my vehicles, which has been causing significant damage to the battery. The repeated promises to remove it have not been fulfilled. The failure to send technicians as scheduled has also caused inconvenience and distress. I've had enough of the poor service and lack of accountability. Given the circumstances, I no longer trust Netstar, and I believe it's in my best interest to terminate our relationship. I request that you: 1. Close my account immediately 2. Remove all tracking devices from my vehicles 3. Provide confirmation of account closure and device removal 4. Refund any outstanding amounts due to me It's now 17th October, (refund was requested on the 22nd of September) and I'm shocked to say that I still haven't received my refund despite requesting it multiple times. I'm reiterating my request to close my account immediately and process the refund without further delay. I'm extremely disappointed in the way my account has been handled, and I hope that no one else has to go through the same experience. I'm posting this review to warn others about the poor service and unreliability of Netstar.
2 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (92.85714285714286%)