MS
Millicent S
Active since Jul 2020
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
Unacceptable Service from Netstar - Incorrect Debits Continue 😡
"I'm extremely disappointed and frustrated with Netstar's ongoing issues with incorrect debits from my account. For the second time, they've debited an incorrect amount - this time R925! Despite my dissatisfaction, they refuse to close my account. Last time, it took 2 months to get a refund. Why is this happening again? 😤 Their lack of attention to detail and poor customer service is unacceptable. I demand better, and if nothing changes, I'll have no choice but to take further action. I refuse to waste my time explaining this to consultants who lack empathy and clearly aren't equipped to help. I want to speak directly to a manager or team leader NOW to resolve this issue
112 replies
5 months ago
Trading in vehicle request
I curse the day I was introduced to Netstar but I am still willing to work with them only if the below has been offered to me I'm writing to express my extreme dissatisfaction with Netstar's service. Despite numerous attempts to resolve issues, I've been met with poor communication and incorrect administration. - Incorrect debits and refunds - Unauthorized next-of-kin documents with unknown names - Failure to close accounts as requested - Contract still active despite requests to close - Poor call centre service and lack of resolution I want to retain my contract with Netstar, but I request the following: 1. Remove the Mini Cooper from the contract 2. Add my new vehicle to the contract 3. No administration fee for the vehicle change I've been informed by the call centre that a fee applies, which I dispute. Given the circumstances, I believe it's reasonable to waive the fee. I want Netstar to resolve these issues and update my contract accordingly. I'm willing to continue with the contract, but I expect satisfactory service and resolution. Please assist me in resolving this matter.
106 replies
5 months ago
Best service ever
Whenever I go to the petrol station with no fail I know I will get the best service ever The petrol attendance are so friendly and you can see that they love their job The waiting period there is not so long Whoever is the manager there is doing a great job
53 replies
5 months ago
Don’t promise customers money if you know you won’t pay
Disappointing experience with Albertan Suzuki On 22 October 2025, I purchased a Suzuki Fronx from Albertan Suzuki. I'm happy with the car, it met my expectations and the application process with my bank went smoothly. However, the service from the salesperson, Noluthando, was subpar. I was promised R1500 for referring a customer, which was confirmed when my colleague's application was approved on 23 October. Despite multiple follow-ups, I still haven't received the payment. Every time I ask, I'm given excuses and told I'll get the money, but it's been weeks and I'm still waiting.
0 replies
6 months ago
Paying customer without electricity
I'm extremely frustrated with the service I received from the City of Ekurhuleni. I had electricity this morning, but when I came home, it was off. I called to report the issue and was met with rudeness and a lack of empathy from the agent. They gave me a reference number (202510282352) and told me technicians would only arrive tomorrow. To make matters worse, my meter box is off, and I've tried buying electricity, but it's not working. As a paying customer, I expect a functional electricity service. Being told to wait 24 hours for a fix is unacceptable. I urge the City of Ekurhuleni to prioritize this issue and find a solution ASAP."
0 replies
6 months ago
What service and unreliable
I'm writing to express my extreme frustration and disappointment with Netstar's service. I am requesting immediate closure of my account due to the numerous issues I've experienced with your company. Despite numerous attempts to resolve the problems, I've been met with poor service, incorrect information, and a lack of accountability. The problems started in July when I was called to renew my contract. An incorrect unit was placed in one of my vehicles, which has been causing significant damage to the battery. The repeated promises to remove it have not been fulfilled. The failure to send technicians as scheduled has also caused inconvenience and distress. I've had enough of the poor service and lack of accountability. Given the circumstances, I no longer trust Netstar, and I believe it's in my best interest to terminate our relationship. I request that you: 1. Close my account immediately 2. Remove all tracking devices from my vehicles 3. Provide confirmation of account closure and device removal 4. Refund any outstanding amounts due to me It's now 17th October, (refund was requested on the 22nd of September) and I'm shocked to say that I still haven't received my refund despite requesting it multiple times. I'm reiterating my request to close my account immediately and process the refund without further delay. I'm extremely disappointed in the way my account has been handled, and I hope that no one else has to go through the same experience. I'm posting this review to warn others about the poor service and unreliability of Netstar.
106 replies
6 months ago
Bad service
I'm writing to express my extreme frustration with the handling of my refund request. On 22nd September, I requested a refund due to incorrect billing for three cars instead of two. Despite numerous calls, the issue remains unresolved. The amount they've offered to refund, R108, is incorrect. After speaking with Simpiwe, the team leader of the service department, it was confirmed that the correct amount should be around R300+, considering the incorrect billing from July. I've been met with resistance and excuses, including being told that the finance team was unavailable on Fridays due to a function. I'm tired of repeating my story and expect a prompt resolution. Furthermore, I was promised that a tracker would be removed from my vehicle on Sunday, as it was causing battery drain and I had not authorized its installation. However, the installation team failed to show up as scheduled. This is unacceptable, especially given my long-standing relationship with the company since 2018. As a valued customer, I expect a higher level of service. If this issue is not resolved promptly, I will be forced to escalate the matter to the relevant authorities, including the ombudsman
106 replies
6 months ago
BAD!!!!!
I'm extremely frustrated with the service I've received. They made a mess with my account, adding a duplicate vehicle (a Mini Cooper with license plate TX7312GP) and incorrect billing. I was overcharged by R338,1 and the refund process has been a nightmare. After multiple calls, they're still disputing the amount and refusing to correct the error. The app shows incorrect vehicle information, and my emergency contacts were changed without my permission. Unacceptable service from a company that can't even get the basics right. Avoid them if you can."
636 replies
9 months ago
Unhappy
I’m not happy I app**** to study with them early June and I keep on calling to enquire with my application I’m being transferred from pillar to post via call Centre I’m not getting any joy and I’ve been on the call for 30 minutes wanting to find out the status of my application The last time I called I was told that I would get feedback within 24 hours I’m still waiting and I called two weeks back Today I call I’m being told that my application is still with some department they’re still looking at the application Application number 180576370898 And I have not yet got a resolution or feedback
53 replies
10 months ago
Good not in a good condition
Extremely disappointed with the service at Roots Butchery at Sky City. Purchased 60 eggs on Saturday, only to discover they were rotten when I opened them at home. The expiry date was set for mid-July, which seemed unrealistic given my household size of two. It's frustrating to think that I might not be able to use them all before they expire. When I returned to the store to complain, the staff's attitude was unhelpful and dismissive. They refused to take responsibility or offer a solution, simply telling me that they wouldn't replace the eggs. The manager's response was equally unsatisfying, asking me to bring the eggs back for inspection without any guarantee of replacement. As a customer, I expect better. I expect to purchase fresh products and receive helpful service when issues arise. Unfortunately, my experience at Roots Butchery fell far short of these expectations. Until they improve their customer service and product quality, I wouldn't recommend shopping there.
0 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (96.15384615384616%)