Odette V

Do not buy Jura

Do not buy a Jura. My first service was an 8 week process, even though we told them we were running a business, with the Xs9 as our coffee machine. The workshop is piled to the rafters with coffee machines. Cost of service then (2018) was close on 5k. Now, it went in again, just over a year and a half. In that time, the machine has made 1408 coffees. We were told to allow 10 working days for a quote.....for an industrial sized machine, for a business. Apparently the grinder had to be replaced at a cost if just under 3k. Yet, a grinder imported from the US was 6k. This raises suspicion. Anyway, I was told that for my temerity of servicing the machine at a company located closer to my business, the fee was higher. Luckily, while the XS9 was being "repaired", I sold it to a coffee shop, who wanted it for spares. The owner said they want to avoid Jura servicing delays. Imagine being without your coffee machine, for a minimum of ten working days, in your business. I bought two Siemens instead. Just don't buy a Jura. There are many other options with better products, better pricing and better service.