barbra K

CUSTOMERS PARCELS LOCKED UP IN CLOSED POST OFFICE

The Post Office as we all know is having financial difficulties and many have closed, however, the owners renting the office space are taking things to the next level by holding customers parcels hostage. I understand they have the right to their rental but if they want to close the branch, the branch should be given the time - even just a couple of hours - to empty all customers parcels but instead, the owner of the Sable Square office space who rents it to the Post Office simply puts up a chain and locks the office. So a few months ago this happened. After numerous calls, they re-opened and I got my parcel. All seemed to be going well when I received notification of another parcel which I have waited 6 months for as first it was held up in customs but I went the very next day and again its bolted closed and all customer parcels are locked inside. Numerous people moaning. I immediately called the rental agent who this time gave me an email address. I simply requested that the post office be opened and all parcels removed and immediately closed again ... just so we, the customer could go to possibly Milnerton and get our parcels. He is entitled to his rental but he is punishing us - the customer who are waiting for urgent items. On 26th May I contacted the rental agent, he gave me the email and there is no reporting back without me having to ask. Finally today, I told him i've been patient enough and he advises the post office will remain closed. I understand he is just the agent but again, no follow up. Now, our parcels are stuck inside for who knows how many months. NO CUSTOMER SHOULD BE HELD HOSTAGE like this. It is not right. Even in my email I stated i understand he wants his rental but to please open just for parcels to be removed and the owner will not budge. This is unacceptable. I do not have the owners details but the agent for his property is Marius - his mobile is 0825748058 and the email is mariush@sablesq.co.za.