Kyle R

IDA LAW - Harassment

IDA Law is useless, lazy and rude staff. I went to the emergency unit @ Life Hospital | Kingsbury Hospital Claremont, Cape Town on the 01.01.2025 for a short visit with extreme Dehydration. I left the unit on the same morning after 4 hours. I emailed Life Hospital the following week in January 2025 to ask if all the payments were settled and received NO RESPONSE. 9 months later in October 2025, I received an SMS saying that I owed the Hospital R200.10 - which I visited Kingsbury hospital and paid in person on the 28 October 2025. In November, I was called by IDA Law saying that I owed the hospital an outstanding amount of R200.10 to which I rep**** that it has been settled they asked for a proof of payment which was sent to them on the same day via email. I have been harassed by IDA Law with calls every week to tell me that the amount is still outstanding to which I always reply that the amount has been paid and followed up with a further 3 emails with Proof of payment attached - every time the employees on the phone call add that they will escalate the matter and update the system. This hasn't been done and I'm still being harassed by IDA LAW and it's over a year later than when I visited the hospital. IDA LAW have rude, unhelpful employees and no accountability has been shown even after I expressed that I have done what they have asked me to do on numerous occasions. UNACCAPTABLE!