LV
Laurinda N
Active since Aug 2020
4
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4 reviews36 months ago
BrianM2 Brilliant Service
I just wanted to take a moment to share my positive experience with Brian from Discovery. Despite my busy schedule, he went above and beyond to help me get signed up on medical aid. I am truly grateful for his dedication to his job and commitment to helping people get the medical care they need. Throughout the process, Brian demonstrated exceptional attention to detail, professionalism, and a friendly demeanor. He made me feel comfortable asking questions and provided clear and helpful answers that left me feeling confident in my decision. Overall, I can't say enough positive things about my experience with Brian. He is a true asset to Discovery and a shining example of what excellent customer service looks like. I highly recommend him to anyone looking for assistance with their medical aid needs. Thank you, Brian, for your hard work and dedication!
53 replies
61 months ago
What a delight!
Received expert advice and service! Well done.
0 replies
64 months ago
Stay far far away
I was so excited to move to FNB, after my partner convinced me to move to them. It was easier for us to transfer money between us and no extra fees for immediate payment. Got an email with the switch R2000 promotion. I made the call, which can I tell you was so hard to stay on the line with a sales consultant. After the phone line was cut with first two consultant, finally I was able to talk to someone and was nice enough to phone me back if the line was cut off. I should have know that if it was so hard to get my account I should rather stay away, as it will not be worth the promotion. Finally my card arrived, yet that was a hassle. The call said have a copy of id and proof of residence with you. I did that, was ready for delivery. Courier guy came and told me he needs to scan blah blah. Made me get my smart id. Again, something that should have been simple was not. And then, my card was supposed to be activated after 1 or 2 working days. Don't be surprised if I told you it didn't. I had to go into the branch and have them activate it. Hour of my life wasted. No mention that my account is frozen or fica documents needed. The switch team started and moved all my debit orders which is brilliant. Yesterday, I got a phone they tried phoning my employer for my salary switch. He lives in Cape Town, Stilbaai where if it rains it doesn't have signal. I asked if they emailed him so he can phone them if he has signal. Nope, obviously that would have been too much effort. I changed it with him via email and tomorrow is my salary date. My partner EFT me money this morning, I tried to swipe with my new card. Declined. Declined. Declined. Went to the fnb atm and the slip popped out account frozen. I spoke to a lady on the secure chat, she informed me that I was supposed to email my id and my proof of residence and now my account is on hold. She gave me a email that doesn't even work to send my things to! 3 to 7 working days this will take. So now I am stranded without money and so much regret of ever switching my bank after being with Standard Bank for 20 years! Stay away from this company as they don't know what they are doing.
61 replies
69 months ago
Failed Debit order midst a pandemic where everyone is cash strapped!
I feel that this is my only place where someone would assist me so hoping this helps. I want to speak to someone higher up at Home Connect. I have been debited and charged failed debit orders the last 5 months! I have changed my banking details in April and got a confirmation email with my new banking details that was send 22 April. The accounts department just makes it off as it isn't a problem but my debit orders is R750 and I don't feel it's fair to be paying for the company's MISTAKE MONTH AFTER MONTH and being promised next month the system will pick up my new details. I have spoken to them every month since May and it still isn't getting resolved and I am paying every month via EFT with immediate payment which is R50 to avoid being suspended as per their SMSs as my banking details isn't changed and according to Innocent, I didn't select my bank name on the app!The only excuse is sorry for the inconvenience and today (3 August) was told it was my fault as I didn't select my bank and I replied with my confirmation email and no reply from there. I am so unhappy and is so close to cancel my contract with Home Connect and switch providers.
53 replies
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