MM
Mpho M
Active since Aug 2020
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Formal Complaint Regarding Longstanding Debt Matter, Harassment and Request for Investigation
Good day, I am writing this complaint out of extreme frustration after more than 15 years of struggling with Standard Bank regarding an old debt account that has spiralled into what I believe to be unfair treatment, harassment, and questionable collection practices. The original debt amount was less than R40,000 over 15 years ago. Over the years, this account has continuously been moved from one law firm and debt collection agency to another, with no proper resolution despite my many attempts to engage Standard Bank directly and honestly. What has made this matter worse is that at some stage Standard Bank allegedly proceeded with legal processes as though summons had been properly served to me and signed for, which was never the case. I have never knowingly signed for any summons relating to this matter, yet it appears there is somehow a judgment linked to my name. I strongly dispute the manner in which this process was handled. After five years, the debt status eventually reflected as “Settled”, only for Standard Bank to again sell or hand over the file to yet another debt collection law firm. This cycle has continued for years and has caused severe emotional distress, financial prejudice, and reputational damage. To date, I am now being harassed and bul**** by another debt collection law firm whose details I do not even properly know. I have received threatening emails and ************ tactics despite previously communicating my financial circumstances openly and honestly. At the time, I explained to Standard Bank that: * I had been retrenched, * I was unemployed, * My bank account had been closed, * I was struggling to secure employment because of the adverse credit information linked to my name, * Someone was willing to assist me with R40,000 as a reasonable settlement in order for me to move forward with my life. Despite this, instead of assisting constructively, the account has continued accumulating excessive interest and charges to the point where an amount that was originally under R40,000 is now allegedly sitting at over R190,000. I find this unreasonable, excessive, and completely unjustifiable. Another issue that deeply concerns me is the fact that this account had insurance premiums attached to it, which I faithfully paid as part of the facility. To this day, I still question why, after losing my employment and being retrenched, the insurance attached to this account was seemingly never utilised to settle or assist with the debt. I specifically disclosed my retrenchment and financial hardship to Standard Bank and even provided supporting documents at the time. If insurance premiums were being deducted as part of this facility, then I believe Standard Bank owes me a full explanation regarding: * What insurance cover was attached to this account, * Whether retrenchment or inability to pay was covered, * Whether any claim was ever assessed or processed, * And why the debt continued escalating instead of being assisted through the insurance policy I had been paying for. It feels extremely unfair that I paid insurance on the facility for years, yet when I faced financial hardship after losing my employment, no meaningful assistance or insurance relief appears to have been app****. I have sent numerous emails over the years trying to resolve this matter amicably, but I have been passed from one department to another and from one law firm to another without any meaningful resolution. I am therefore requesting the following from Standard Bank: 1. A full breakdown of how this amount escalated from under R40,000 to over R190,000. 2. Proof of lawful service of summons and any court judgment allegedly obtained against me. 3. An explanation as to why the debt status reflected as “Settled” and then resurfaced again. 4. Full details of the insurance policy attached to this account and whether any retrenchment or credit life cover was ever activated or assessed. 5. Immediate cessation of harassment and threatening communication from debt collectors. 6. A fair and reasonable review of this matter considering the age of the debt and the prejudice caused to me over the years. I believe consumers deserve fair treatment, transparency, and lawful processes — not ************ and endless recycling of accounts between debt collectors. I sincerely hope Standard Bank will finally address this matter properly instead of continuing tactics that have negatively impacted my life, employment prospects, and wellbeing for over 15 years. Kind regards, Mpho Mo****di
0 replies
11 months ago
I got a breakdown on my way to a panelbeater as per MiWay request, I then called their contact centre to arrange for a tow truck
I got a breakdown on my way to a panelbeater as per MiWay request, I then called their contact centre to arrange for a tow truck. I was assisted by Ridaa Dadamia who was very pleased on the call. His professionalism and patience made me feel at ease and comfortable that my query is getting the attention. Within 20-30 minutes after talking to Ridaa on the call, the tow truck was at the scene. I would like to applaud Ridaa for his work ethic.
1 reply
24 months ago
Pathetic Mobile Network Ever
I was handed over to the lawyers for non payment as someone took a contract phone on my name and never paid. I then decided to settle MTN and their lawyers the outstanding amount of R 16 049,00 in January 2024. I received a paid-up letter from their lawyers and on MTN system it shows that I have paid in full but my account is still sitting with legal and they refuse to give me my number back. This has been my struggle for the past six (6) months. I've sent thousand emails to MTN legal, called their 083 135 and 011 012 3000 number, I even went to their offices but still the matter is not resolved, My credit has been badly affected due to this and I'm losing business as some of my clients can't get hold of me as MTN is constantly refusing to give me my number back, I'm now frustrated, lost a whole lot of revenue and as a result helpless. I don't know what to do anymore.
0 replies
29 months ago
Pathetic
I sent numerous emails to MTN debt collectors "Nudebt" & including MTN Legal requesting a paid-up letter as I have settled my account with them. I'm getting frustrated because no one is willing to assist, instead I'm being send from pillar to post. The lady by the name of Yola Mjokozeli told me straight that my account was handed over for 12 months therefore I can't expect to get what I want just like that. As if my worst was over, I came across very rude agents from MTN when I called, no one was willing to assist and once again, transferred from one dept to the other. At retentions I came across this very rude agent by the name of Vuyisi who didn't even want to give me last name. I'm not surprised that most people don't want to hear about MTN, now I understand as I have first hand experience. Customers to MTN staff is none existence, we are just a number. I'm glad that I'm experiencing such a bad service after 30+ with them. It has been an eye opener & one should know when they are not needed. But one thing I know, someone out there can appreciate my business and money any time.
0 replies
40 months ago
Excellent Mediterranean food and ambiance
One of my favourite restaurants at Montecasino in Fourways, the service and staff was great. The atmosphere always feel like a mini vacation. The food and wine is always delicious and waiters knows how to give good advice on wine and food pairing. Definitely my kind of place.
0 replies
71 months ago
Wrong Price Advertised & Bad ServIce
I went to Builders Warehouse Strubens Valley on Friday 07/08/2020 to buy a new light for my kitchen as I have recently renovated. When I got to the lighting section I saw two lights that I like and I was confused on which one to take because I loved both of them. I then called the gentleman who was working at that section on the day to help me choose and he gladly assisted but to my surprise he told me a different price that was not advertised on the shelf. The light that I wanted was priced R 269.00 on the shelf and he confirmed a different price of R 370.00 or so. I then argued that why is the price different to the one on the shelf, he couldn’t answer. I then decided to choose the second option and yet again I got a shock of my life because there was an issue of wrong price advertised on the shelf, also marked R 269.00 but he confirmed R 369.00. I then requested to see the manager because I was unhappy about what I was told and what’s on the shelf. I was then assisted by the gentleman called Kenny Mandlakapheli as he introduced himself as a manager. I told him my dilemma but he started being dismissive and rude. He told me that’s not how they price their stock and I can’t get the light with the price on the shelf. He kept on raising his voice at my brother who was with me at that time when he kept on asking him questions so that we understand. We then decided to leave the store without buying a light because we felt disrespected and humiliated the way Kenny Mandlakapheli (if that is even his real name because he was not even wearing a name tag) was talking to us and raising his voice when we simply tried to understand the logic of pricing two items incorrectly and not even have the decency of apologising to the customer but instead treat them like fools. I doubt if I will ever shop at Builders Warehouse ever again because of the bad customer service I received. I even took pictures of the two products on the shelves indicating R 269.00 price on them. Incident time: 16:15 I need this matter to be addressed immediately and feedback send to me promptly.
6 replies
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5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
4 (66.66666666666667%)