Matt J

Luggage THIEVES!! : Flying Iberia is not a risk worth taking!

So on our trip from Spain back to South Africa my brand new piece of luggage went missing. A week later the luggage was eventually delivered to us although the built in luggage zipper lock and zipper handles were full of tool marks. On closer inspection, the luggage lock was broken and no longer able to secure my luggage. After opening the bag, the contents looked to be untouched until we noticed that my girlfriend's designer sun glasses were missing (2 pairs). The luggage clerk said it looked like a had a clear case and would not have any issue having this claim resolved by the airline (Iberia). We submitted a claim to Iberia where I even included the receipt for my recently purchased luggage. Iberia promptly responsded saying that I have no claim as my luggage had burst open and it was not their fault. But if this was the case, why would there be tool marks on my built in lock and zipper handles while the entire contents of my luggage was undisturbed (except for the stolen sun glasses that were buried in the middle of the clothing). Flying Iberia is not a risk worth taking, rather spend a little more and fly with a more reputable airline.