IA
Iberia Airlines
Unclaimed Business
IA
Performance(last 12 months):
TrustIndex
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Recommended: Unlikely
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Mia P
1 reviews | Active since Jan 2020
20 Sept 2024, 03:15
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Mia P
1 reviews | Active since Jan 2020
20 Sept 2024, 03:15
CRYPTO RECOVERY EXPERT / CRYPTO LOST RECOVERY : Go to BITSQUERY WEB RETRIEVER SOLUTIONS
Most user reviews found online are quite positive regarding Bitsquery Web Retriever. Users appreciate the company's professional approach and commitment to client satisfaction. From my own experience, I can confirm these sentiments. After having my Bitcoin ******, I turned to Bitsquery Web Retriever for assistance. Their team was not only knowledgeable but also incredibly empathetic to my situation. They took the time to explain the recovery process in detail, addressing all my concerns with patience and clarity. The use of advanced tracking technology by Bitsquery Web Retriever was impressive. I received regular updates throughout the recovery process, which kept me informed and reassured. Their transparency and communication made a significant difference during a stressful time. Ultimately, I was thrilled to recover a significant portion of my ****** Bitcoin, thanks to their dedicated efforts. It’s clear why so many users speak highly of Bitsquery Web Retriever; their professionalism and expertise truly set them apart in the industry. I wholeheartedly recommend their services to anyone facing similar challenges. How to Contact Bitsquery Web Retriever If you need expert help to recover your lost or ****** cryptocurrency, reaching out to Bitsquery Web Retriever is simple: Email: bitqueryretrieverhacker @ bitquery.co.site Website: w w w.bitsquerywebretriever.xyz WhatsApp: +1 (202) 773-9556 Telegram Username: @Bitquerywebretriever
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1 reviews | Active since Jan 2020
26 Jul 2023, 22:35
LA brutta copia di Ryanair
Questa compagnia aerea al momento del check-in online del volo (entro il giorno prima della partenza) applica un sovrapprezzo alla scelta dei posti, nonostante non ne venga selezionato nessuno in particolare: in pratica al momento della prenotazione del volo è possibile non procedere alla scelta (e acquisto) di un posto in particolare, ma al momento di fare il check-in e optare per l'asseg****one casuale dello stesso, può pure capitarne uno a pagamento, pertanto a prescindere che venga scelto prima o meno occorre comunque pagarlo, pena il non poter ricevere la carta d'imbarco. Ciò è quanto mi è accaduto per il volo Madrid-Fiumicino, in cui mi hanno assegnato di loro iniziativa un posto anteriore, e quindi più costoso degli altri. Ho risolto solamente facendo il check-in in aeroporto presso il loro banco check-in, dopo una lunga fila: gli addetti al check-in mi hanno consegnato la carta d'imbarco senza farmi pagare. Però non è stato facile, poiché prima avevo anche provato a fare il check-in presso le postazioni di self check-in e nemmeno lì è andato a buon fine il rilascio della carta d'imbarco (nel sistema non compariva il mio nome). Inoltre l'asseg****one dei posti è sempre casuale (a meno che non si paghi un sovrapprezzo) e i pasti e le bevande offerte sul volo sono sempre a pagamento.
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..... .....
1 reviews | Active since Jan 2020
26 Jul 2023, 22:35
LA brutta copia di Ryanair
Questa compagnia aerea al momento del check-in online del volo (entro il giorno prima della partenza) applica un sovrapprezzo alla scelta dei posti, nonostante non ne venga selezionato nessuno in particolare: in pratica al momento della prenotazione del volo è possibile non procedere alla scelta (e acquisto) di un posto in particolare, ma al momento di fare il check-in e optare per l'asseg****one casuale dello stesso, può pure capitarne uno a pagamento, pertanto a prescindere che venga scelto prima o meno occorre comunque pagarlo, pena il non poter ricevere la carta d'imbarco. Ciò è quanto mi è accaduto per il volo Madrid-Fiumicino, in cui mi hanno assegnato di loro iniziativa un posto anteriore, e quindi più costoso degli altri. Ho risolto solamente facendo il check-in in aeroporto presso il loro banco check-in, dopo una lunga fila: gli addetti al check-in mi hanno consegnato la carta d'imbarco senza farmi pagare. Però non è stato facile, poiché prima avevo anche provato a fare il check-in presso le postazioni di self check-in e nemmeno lì è andato a buon fine il rilascio della carta d'imbarco (nel sistema non compariva il mio nome). Inoltre l'asseg****one dei posti è sempre casuale (a meno che non si paghi un sovrapprezzo) e i pasti e le bevande offerte sul volo sono sempre a pagamento.
0
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Selena S
1 reviews | Active since Jan 2020
18 Jan 2023, 16:47
TRUFFA del buono sconto
Ho prenotato un volo di sola andata con Iberia dal momento che a luglio parteciperò al festival Mad Cool di Madrid e Iberia, al fine di accaparrarsi i viaggiatori che andranno al festival, ha pubblicizzato la promozione per cui chi vi partecipa può usufruire di uno sconto del 10% per i voli da e per Madrid durante la settimana del festival digitando, al momento della prenotazione, il codice MADCOOL23 prima di pagare il volo. Ciò che però non hanno scritto (e che ho scoperto solo a mie spese) è che tale codice è valido SOLO per voli a/r, benchè loro non informino assolutamente di questa cosa! Mi sembra un modo vergognoso di fare pubblicità ingannevole da parte di quella che dovrebbe essere una compagnia di bandiera, e che quindi si suppone debba quantomeno avere un minimo di serietà verso i suoi clienti!!!
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Selena S
1 reviews | Active since Jan 2020
18 Jan 2023, 16:47
TRUFFA del buono sconto
Ho prenotato un volo di sola andata con Iberia dal momento che a luglio parteciperò al festival Mad Cool di Madrid e Iberia, al fine di accaparrarsi i viaggiatori che andranno al festival, ha pubblicizzato la promozione per cui chi vi partecipa può usufruire di uno sconto del 10% per i voli da e per Madrid durante la settimana del festival digitando, al momento della prenotazione, il codice MADCOOL23 prima di pagare il volo. Ciò che però non hanno scritto (e che ho scoperto solo a mie spese) è che tale codice è valido SOLO per voli a/r, benchè loro non informino assolutamente di questa cosa! Mi sembra un modo vergognoso di fare pubblicità ingannevole da parte di quella che dovrebbe essere una compagnia di bandiera, e che quindi si suppone debba quantomeno avere un minimo di serietà verso i suoi clienti!!!
0
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Matt J
1 reviews | Active since Jan 2020
16 Aug 2020, 05:01
Luggage THIEVES!! : Flying Iberia is not a risk worth taking!
So on our trip from Spain back to South Africa my brand new piece of luggage went missing. A week later the luggage was eventually delivered to us although the built in luggage zipper lock and zipper handles were full of tool marks. On closer inspection, the luggage lock was broken and no longer able to secure my luggage. After opening the bag, the contents looked to be untouched until we noticed that my girlfriend's designer sun glasses were missing (2 pairs). The luggage clerk said it looked like a had a clear case and would not have any issue having this claim resolved by the airline (Iberia). We submitted a claim to Iberia where I even included the receipt for my recently purchased luggage. Iberia promptly responsded saying that I have no claim as my luggage had burst open and it was not their fault. But if this was the case, why would there be tool marks on my built in lock and zipper handles while the entire contents of my luggage was undisturbed (except for the stolen sun glasses that were buried in the middle of the clothing). Flying Iberia is not a risk worth taking, rather spend a little more and fly with a more reputable airline.
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Matt J
1 reviews | Active since Jan 2020
16 Aug 2020, 05:01
Luggage THIEVES!! : Flying Iberia is not a risk worth taking!
So on our trip from Spain back to South Africa my brand new piece of luggage went missing. A week later the luggage was eventually delivered to us although the built in luggage zipper lock and zipper handles were full of tool marks. On closer inspection, the luggage lock was broken and no longer able to secure my luggage. After opening the bag, the contents looked to be untouched until we noticed that my girlfriend's designer sun glasses were missing (2 pairs). The luggage clerk said it looked like a had a clear case and would not have any issue having this claim resolved by the airline (Iberia). We submitted a claim to Iberia where I even included the receipt for my recently purchased luggage. Iberia promptly responsded saying that I have no claim as my luggage had burst open and it was not their fault. But if this was the case, why would there be tool marks on my built in lock and zipper handles while the entire contents of my luggage was undisturbed (except for the stolen sun glasses that were buried in the middle of the clothing). Flying Iberia is not a risk worth taking, rather spend a little more and fly with a more reputable airline.
0
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Darryn K
1 reviews | Active since Jan 2020
17 May 2020, 09:43
Horror travel experiance!!!
Becareful what you wish for with Iberia. Travelling from Madrid to Frankfort as part of a ship cruise, my luggage never made it to Frankfort!!! Lodged all documentation at Frankfort. 3 Months after return from the Ship cruise they found my luggage!! It was never forwarded to Frankfort from Madrid. Problem is will only the clothes on my back i had to get some basic clothes and toiletries, thinking that Iberia word have a from of Claim to this. Claim submitted 17 July 2019. To date not reply and if you log into their cliam site, mine is on received status from then.
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Darryn K
1 reviews | Active since Jan 2020
17 May 2020, 09:43
Horror travel experiance!!!
Becareful what you wish for with Iberia. Travelling from Madrid to Frankfort as part of a ship cruise, my luggage never made it to Frankfort!!! Lodged all documentation at Frankfort. 3 Months after return from the Ship cruise they found my luggage!! It was never forwarded to Frankfort from Madrid. Problem is will only the clothes on my back i had to get some basic clothes and toiletries, thinking that Iberia word have a from of Claim to this. Claim submitted 17 July 2019. To date not reply and if you log into their cliam site, mine is on received status from then.
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Richard O'Molony
1 reviews | Active since Jan 2020
17 Jul 2019, 08:38
''IBERIA AIRLINES - NIGHTMARE"
''IBERIA AIRLINES - NIGHTMARE" - THE ACCOUNT OF IBERIA'S TREATMENT OF A DISABLED, 71 YEAR OLD BRITISH WOMAN AND HER COMPANION, IN TRANSIT TO SOUTH AFRICA, DUMPED IN THE MIDDLE OF THE NIGHT, WITHOUT ASSISTANCE, OR LUGGAGE, AT MADRID AIRPORT - 01 JULY’18 COPY OF MY 8TH AND LAST LETTER TO IBERIA 16 OCT 2018 Dear Iberia Airlines, Your insistence that the actions, behaviour and negligence of the Iberia staff on that flight, at 0100 on 01 July, is somehow the passengers fault and that Iberia has no further interest, is arrogant, misinformed and absolutely a case of 'ducking and diving' your responsibilities and trying to avoid paying compensation for the passengers missed flights, hotel and transfer costs. These were two elderly women, one with a disability that required assisted travel - recorded by you and on the booking. Besides wheelchair assistance to and from the aircraft, this entailed the carrying of an FAA approved POC ( Portable Oxygen Concentrator)for intermittent use during flight. 3 x 5.5 hour batteries were carried and a spare POC. Three previous flights had been completed on the same return air ticket - issued by BA: CPT-LHR, Gatwick to Bordeaux - Bordeaux to Madrid. Carriers - BA for first two legs and Iberia for 3rd leg. Why would she require to get individual clearance for all 5 legs of this BA return ticket? They were in Transit in Madrid for the 4th leg to JNB on Iberia. When your Cabin Attendant and subsequently the Captain, in their total ignorance of what a POC was until looking it up, Initially rejected its use on board, even though informed that this was the 4th leg of travel on the air tickets issued by BA, that 3 spare batteries were carried and that Mrs O'Molony was medically cleared for long haul and had travelled extensively with her POC, over the last 3 years. The cabin attendant was handed the POC technical Manual, which clearly stated that it was FAA approved and was shown the 3 spare Lithium batteries, that the technical manual clearly shows the 5.5 hours battery life for the 2 Lt/h setting. They had more than the standard 150% required. The shock of being thrown off this Iberia flight at 01;00 in the morning, without any assistance for this 71 year old, disabled passenger, from Iberia ground staff and being abandoned at Madrid Airport, without luggage, was extremely stressful. An extremely irresponsible act by Iberia staff. Fortunately they had a credit card - what if they had not? The flight took off with their unaccompanied baggage and dumped it in JNB on arrival. I am sure that this contravenes IATA regulations. Further - when they tried desperately to get assistance from Iberia at Madrid airport, later that day, after some recovery at a hotel that they had to find and get a taxi to and from. Iberia staff were more interested at watching the World Cup football, than serving them and refused to follow up. In desperation, they turned to Emirates - who professionally and quickly resolved their situation - no problem with the POC and her condition and they returned home to Cape Town on Emirates, via Dubai, with assisted travel - wheel chair to and from the aircraft. The extra cost of those air tickets compared to cost of the Madrid - JNB-CPT legs on Iberia that were unused, was more, but worth it for peace of mind and the joy of dealing with a caring professional Airline. Sally O’Molony C: +27 (0)84 780 5555 E: rom@jaywalk.co.za . IBERIA’S RESPONSE: REF: IB RES 560527 Iberia Customer Services IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed to manage and settle requests and claims, according to the contract. The recipients are companies of IAG Group, to which IBERIA belongs The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our [Privacy Policy]. This letter represents our final consideration of your complaint. CEDR, (Centre for effective dispute resolution) is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Iberia is not signed up to the services of CEDR and is therefore not willing to submit itself to its ADR procedure. You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’. You will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SALLY O’MOLONY - Ex owner of Winberg Travel for 20 years & The O’Molony Incentive Company. Sally O'Molony C: +27 (0)84 780 5555 E: rom@jaywalk.co.za
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Richard O'Molony
1 reviews | Active since Jan 2020
17 Jul 2019, 08:38
''IBERIA AIRLINES - NIGHTMARE"
''IBERIA AIRLINES - NIGHTMARE" - THE ACCOUNT OF IBERIA'S TREATMENT OF A DISABLED, 71 YEAR OLD BRITISH WOMAN AND HER COMPANION, IN TRANSIT TO SOUTH AFRICA, DUMPED IN THE MIDDLE OF THE NIGHT, WITHOUT ASSISTANCE, OR LUGGAGE, AT MADRID AIRPORT - 01 JULY’18 COPY OF MY 8TH AND LAST LETTER TO IBERIA 16 OCT 2018 Dear Iberia Airlines, Your insistence that the actions, behaviour and negligence of the Iberia staff on that flight, at 0100 on 01 July, is somehow the passengers fault and that Iberia has no further interest, is arrogant, misinformed and absolutely a case of 'ducking and diving' your responsibilities and trying to avoid paying compensation for the passengers missed flights, hotel and transfer costs. These were two elderly women, one with a disability that required assisted travel - recorded by you and on the booking. Besides wheelchair assistance to and from the aircraft, this entailed the carrying of an FAA approved POC ( Portable Oxygen Concentrator)for intermittent use during flight. 3 x 5.5 hour batteries were carried and a spare POC. Three previous flights had been completed on the same return air ticket - issued by BA: CPT-LHR, Gatwick to Bordeaux - Bordeaux to Madrid. Carriers - BA for first two legs and Iberia for 3rd leg. Why would she require to get individual clearance for all 5 legs of this BA return ticket? They were in Transit in Madrid for the 4th leg to JNB on Iberia. When your Cabin Attendant and subsequently the Captain, in their total ignorance of what a POC was until looking it up, Initially rejected its use on board, even though informed that this was the 4th leg of travel on the air tickets issued by BA, that 3 spare batteries were carried and that Mrs O'Molony was medically cleared for long haul and had travelled extensively with her POC, over the last 3 years. The cabin attendant was handed the POC technical Manual, which clearly stated that it was FAA approved and was shown the 3 spare Lithium batteries, that the technical manual clearly shows the 5.5 hours battery life for the 2 Lt/h setting. They had more than the standard 150% required. The shock of being thrown off this Iberia flight at 01;00 in the morning, without any assistance for this 71 year old, disabled passenger, from Iberia ground staff and being abandoned at Madrid Airport, without luggage, was extremely stressful. An extremely irresponsible act by Iberia staff. Fortunately they had a credit card - what if they had not? The flight took off with their unaccompanied baggage and dumped it in JNB on arrival. I am sure that this contravenes IATA regulations. Further - when they tried desperately to get assistance from Iberia at Madrid airport, later that day, after some recovery at a hotel that they had to find and get a taxi to and from. Iberia staff were more interested at watching the World Cup football, than serving them and refused to follow up. In desperation, they turned to Emirates - who professionally and quickly resolved their situation - no problem with the POC and her condition and they returned home to Cape Town on Emirates, via Dubai, with assisted travel - wheel chair to and from the aircraft. The extra cost of those air tickets compared to cost of the Madrid - JNB-CPT legs on Iberia that were unused, was more, but worth it for peace of mind and the joy of dealing with a caring professional Airline. Sally O’Molony C: +27 (0)84 780 5555 E: rom@jaywalk.co.za . IBERIA’S RESPONSE: REF: IB RES 560527 Iberia Customer Services IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed to manage and settle requests and claims, according to the contract. The recipients are companies of IAG Group, to which IBERIA belongs The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our [Privacy Policy]. This letter represents our final consideration of your complaint. CEDR, (Centre for effective dispute resolution) is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Iberia is not signed up to the services of CEDR and is therefore not willing to submit itself to its ADR procedure. You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’. You will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SALLY O’MOLONY - Ex owner of Winberg Travel for 20 years & The O’Molony Incentive Company. Sally O'Molony C: +27 (0)84 780 5555 E: rom@jaywalk.co.za
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Richard O'Molony
1 reviews | Active since Jan 2020
11 Jun 2019, 13:41
Iberia Nightmare. The amount of a disabled 71 year old woman, kicked off an Iberia flight, after midnight at Madrid Airport.
''IBERIA AIRLINES - NIGHTMARE" - THE ACCOUNT OF IBERIA'S TREATMENT OF A DISABLED, 71 YEAR OLD BRITISH WOMAN AND HER COMPANION, IN TRANSIT TO SOUTH AFRICA, DUMPED IN THE MIDDLE OF THE NIGHT, WITHOUT ASSISTANCE, OR LUGGAGE, AT MADRID AIRPORT - 01 JULY’18 After 8 failed attempts to elicit a positive response and compensation for the physical ejection from their Iberia flight and abandonment of the two elderly women - one with disabilities, at Madrid Airport at 01:00. Primarily the replacement cost on Emirates, to get them home or at least - the unused air tickets- Iberia sector : Madrid - Johannesburg - Cape Town. We resort to notifying and warning other passengers - particularly the elderly and those needing assistance. COPY OF MY 8TH AND LAST LETTER TO IBERIA 16 OCT 2018 Dear Iberia Airlines, Your insistence that the actions, behaviour and negligence of the Iberia staff on that flight, at 0100 on 01 July, is somehow the passengers fault and that Iberia has no further interest, is arrogant, misinformed and absolutely a case of 'ducking and diving' your responsibilities and trying to avoid paying compensation for the passengers missed flights, hotel and transfer costs. These were two elderly women, one with a disability that required assisted travel - recorded by you and on the booking. Besides wheelchair assistance to and from the aircraft, this entailed the carrying of an FAA approved POC ( Portable Oxygen Concentrator)for intermittent use during flight. 3 x 5.5 hour batteries were carried and a spare POC. Three previous flights had been completed on the same return air ticket - issued by BA: CPT-LHR, Gatwick to Bordeaux - Bordeaux to Madrid. Carriers - BA for first two legs and Iberia for 3rd leg. Why would she require to get individual clearance for all 5 legs of this BA return ticket? They were in Transit in Madrid for the 4th leg to JNB on Iberia. When your Cabin Attendant and subsequently the Captain, in their total ignorance of what a POC was until looking it up, Initially rejected its use on board, even though informed that this was the 4th leg of travel on the air tickets issued by BA, that 3 spare batteries were carried and that Mrs O'Molony was medically cleared for long haul and had travelled extensively with her POC, over the last 3 years. The cabin attendant was handed the POC technical Manual, which clearly stated that it was FAA approved and was shown the 3 spare Lithium batteries, that the technical manual clearly shows the 5.5 hours battery life for the 2 Lt/h setting. They had more than the standard 150% required. The shock of being thrown off this Iberia flight at 01;00 in the morning, without any assistance for this 71 year old, disabled passenger, from Iberia ground staff and being abandoned at Madrid Airport, without luggage, was extremely stressful. An extremely irresponsible act by Iberia staff. Fortunately they had a credit card - what if they had not? The flight took off with their unaccompanied baggage and dumped it in JNB on arrival. I am sure that this contravenes IATA regulations. Further - when they tried desperately to get assistance from Iberia at Madrid airport, later that day, after some recovery at a hotel that they had to find and get a taxi to and from. Iberia staff were more interested at watching the World Cup football, than serving them and refused to follow up. In desperation, they turned to Emirates - who professionally and quickly resolved their situation - no problem with the POC and her condition and they returned home to Cape Town on Emirates, via Dubai, with assisted travel - wheel chair to and from the aircraft. The extra cost of those air tickets compared to cost of the Madrid - JNB-CPT legs on Iberia that were unused, was more, but worth it for peace of mind and the joy of dealing with a caring professional Airline. Sally O’Molony C: +27 (0)84 ********** E: ********** . IBERIA’S RESPONSE: REF: IB RES 560527 Iberia Customer Services IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed to manage and settle requests and claims, according to the contract. The recipients are companies of IAG Group, to which IBERIA belongs The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our [Privacy Policy]. This letter represents our final consideration of your complaint. CEDR, (Centre for effective dispute resolution) is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Iberia is not signed up to the services of CEDR and is therefore not willing to submit itself to its ADR procedure. You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’. You will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SALLY O’MOLONY - Ex owner of Winberg Travel for 20 years & The O’Molony Incentive Company.
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Richard O'Molony
1 reviews | Active since Jan 2020
11 Jun 2019, 13:41
Iberia Nightmare. The amount of a disabled 71 year old woman, kicked off an Iberia flight, after midnight at Madrid Airport.
''IBERIA AIRLINES - NIGHTMARE" - THE ACCOUNT OF IBERIA'S TREATMENT OF A DISABLED, 71 YEAR OLD BRITISH WOMAN AND HER COMPANION, IN TRANSIT TO SOUTH AFRICA, DUMPED IN THE MIDDLE OF THE NIGHT, WITHOUT ASSISTANCE, OR LUGGAGE, AT MADRID AIRPORT - 01 JULY’18 After 8 failed attempts to elicit a positive response and compensation for the physical ejection from their Iberia flight and abandonment of the two elderly women - one with disabilities, at Madrid Airport at 01:00. Primarily the replacement cost on Emirates, to get them home or at least - the unused air tickets- Iberia sector : Madrid - Johannesburg - Cape Town. We resort to notifying and warning other passengers - particularly the elderly and those needing assistance. COPY OF MY 8TH AND LAST LETTER TO IBERIA 16 OCT 2018 Dear Iberia Airlines, Your insistence that the actions, behaviour and negligence of the Iberia staff on that flight, at 0100 on 01 July, is somehow the passengers fault and that Iberia has no further interest, is arrogant, misinformed and absolutely a case of 'ducking and diving' your responsibilities and trying to avoid paying compensation for the passengers missed flights, hotel and transfer costs. These were two elderly women, one with a disability that required assisted travel - recorded by you and on the booking. Besides wheelchair assistance to and from the aircraft, this entailed the carrying of an FAA approved POC ( Portable Oxygen Concentrator)for intermittent use during flight. 3 x 5.5 hour batteries were carried and a spare POC. Three previous flights had been completed on the same return air ticket - issued by BA: CPT-LHR, Gatwick to Bordeaux - Bordeaux to Madrid. Carriers - BA for first two legs and Iberia for 3rd leg. Why would she require to get individual clearance for all 5 legs of this BA return ticket? They were in Transit in Madrid for the 4th leg to JNB on Iberia. When your Cabin Attendant and subsequently the Captain, in their total ignorance of what a POC was until looking it up, Initially rejected its use on board, even though informed that this was the 4th leg of travel on the air tickets issued by BA, that 3 spare batteries were carried and that Mrs O'Molony was medically cleared for long haul and had travelled extensively with her POC, over the last 3 years. The cabin attendant was handed the POC technical Manual, which clearly stated that it was FAA approved and was shown the 3 spare Lithium batteries, that the technical manual clearly shows the 5.5 hours battery life for the 2 Lt/h setting. They had more than the standard 150% required. The shock of being thrown off this Iberia flight at 01;00 in the morning, without any assistance for this 71 year old, disabled passenger, from Iberia ground staff and being abandoned at Madrid Airport, without luggage, was extremely stressful. An extremely irresponsible act by Iberia staff. Fortunately they had a credit card - what if they had not? The flight took off with their unaccompanied baggage and dumped it in JNB on arrival. I am sure that this contravenes IATA regulations. Further - when they tried desperately to get assistance from Iberia at Madrid airport, later that day, after some recovery at a hotel that they had to find and get a taxi to and from. Iberia staff were more interested at watching the World Cup football, than serving them and refused to follow up. In desperation, they turned to Emirates - who professionally and quickly resolved their situation - no problem with the POC and her condition and they returned home to Cape Town on Emirates, via Dubai, with assisted travel - wheel chair to and from the aircraft. The extra cost of those air tickets compared to cost of the Madrid - JNB-CPT legs on Iberia that were unused, was more, but worth it for peace of mind and the joy of dealing with a caring professional Airline. Sally O’Molony C: +27 (0)84 ********** E: ********** . IBERIA’S RESPONSE: REF: IB RES 560527 Iberia Customer Services IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller. Your data will be processed to manage and settle requests and claims, according to the contract. The recipients are companies of IAG Group, to which IBERIA belongs The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure. You can read more about the information herein by visiting our [Privacy Policy]. This letter represents our final consideration of your complaint. CEDR, (Centre for effective dispute resolution) is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Iberia is not signed up to the services of CEDR and is therefore not willing to submit itself to its ADR procedure. You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’. You will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SALLY O’MOLONY - Ex owner of Winberg Travel for 20 years & The O’Molony Incentive Company.
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