TB
Timothy B
Active since Aug 2020
47
Reviews
0
Industries
Reviews
47 reviews2 months ago
I cancelled one specific Netstar service in September 2025
I cancelled one specific Netstar service in September 2025. Despite this, Netstar continued to bill me for that cancelled service, which caused the account to fall into arrears. I have written confirmation via email that this service was cancelled in September 2025, yet Netstar refused to honour this. In addition, my account has been subjected to unauthorised or rogue debit orders every month, over and above my normal tracking service debit order. Despite Netstar continuing to debit my account, they still claim that the account is in arrears. This is completely unacceptable and raises serious concerns about their billing practices. I find this company unprofessional and dishonest. When contacting their call centre, I was repeatedly routed to representatives who appeared poorly informed and unable to resolve the issue. Based on my experience, I cannot recommend Netstar.
112 replies
8 months ago
Relentless spam calls from this organisation, possibly the worst offender in South Africa
Relentless spam calls from this organisation, possibly the worst offender in South Africa. They offer nothing, only solicit funds. I’m not even a member.
0 replies
8 months ago
Persistent spam calls from a company with outdated products and no value to offer
Persistent spam calls from a company with outdated products and no value to offer. Despite requests, they continue calling daily, with intrusive consultants.
2 replies
9 months ago
I had a collection scheduled for today and Teljoy simply didn’t pitch
I had a collection scheduled for today and Teljoy simply didn’t pitch. I also requested a callback to confirm the collection time, but nobody called me. This isn’t the first time I’ve experienced poor service from Teljoy, and it probably won’t be the last if nothing changes. Their lack of communication and follow-through shows a complete disregard for their customers. Honestly, it feels like they go out of their way to make things difficult. Buy, don't rent.
53 replies
9 months ago
I appreciate the excellent service from Debt Rescue
I appreciate the excellent service from Debt Rescue. My Relationship Consultant, Shannon-Lee Vorster, has been incredibly helpful and supportive throughout the process. Her guidance made everything much easier to understand and manage. I highly recommend Debt Rescue to anyone looking for financial relief and professional support.
56 replies
12 months ago
I had a good experience with OUTsurance—the agent was friendly, helpful, and clearly knowledgeable
I had a good experience with OUTsurance—the agent was friendly, helpful, and clearly knowledgeable. However, the quote I received was noticeably higher than what I got from Naked Insurance and King Price Insurance.
58 replies
14 months ago
Prehistoric Banking
I've reached my breaking point. Their customer service is non-existent - you'll never receive updates on your case unless you chase them down yourself. If you go to a branch the consultants are absolutely insulted that you didn't use the Secure Chat function. Why do you even have branches? When you do contact them, prepare to be shuttled between departments like a human pinball, often landing with staff who can't help with your issue. The "Private Banking" tier is nothing but a marketing ploy - I've seen no tangible difference in service quality despite paying premium fees. When I attempted to downgrade to their Easy account to reduce fees, I was told I could only move to Aspire - a completely arbitrary restriction that makes no financial sense for customers. Save yourself the frustration. FNB's glossy advertising masks a disorganized institution that prioritizes fees over actual service. Take your business elsewhere if you value your time and sanity.
71 replies
16 months ago
Aging Bank in a Digital World
It is 2024, nearing 2025. Why must everything still be a phone call? The Secure Chat is useless as it leads to endless transfers between agents and departments and typically results in a call anyways. Everything needs to be a call.
56 replies
16 months ago
Extremely Disappointing Customer Service Experience
I recently had a highly unpleasant experience with Takealot that has left me questioning whether I will ever shop with them again. After contacting their customer service to cancel an order, I was informed that the order was already in the shipment process and could not be cancelled. Following their instructions, I rejected the delivery when it arrived. While the delivery drivers were understanding (albeit a bit confused), what followed was shocking. Shortly after rejecting the delivery, I received a phone call from someone at the Takealot Delivery team who was outright rude and unprofessional. Instead of resolving the issue, she interrogated me about why I didn’t cancel the order through the app, questioned my ability to use technology, and spoke to me in a tone filled with frustration and hostility. When I asked for her name and surname, she outright refused to provide it, which only added to the unprofessionalism of the interaction. This was not only unnecessary but completely unacceptable behavior. This is not the first time I’ve faced such poor treatment from Takealot’s Delivery team. It seems there is a recurring issue with how they handle customer interactions, especially when something goes wrong. As a loyal customer who has supported their platform for years, this level of service is deeply disappointing. With Amazon now having entered the South African market, I am relieved to have an alternative option for online shopping. I will likely never shop with Takealot again—all my online shopping will now be through Amazon. Takealot, you need to train your staff better and ensure your customer service aligns with the basic principles of respect and professionalism. Your customers deserve better!
0 replies
16 months ago
King Price Insurance - Making Accidents Less Stressful
I recently had to file an accident claim with King Price Insurance, and I must say the experience was remarkably smooth and pleasant. From the moment I reported the incident, their process was efficient and customer focused.
56 replies
Review Distribution
5 Star
14 (29.78723404255319%)
4 Star
0 (0%)
3 Star
3 (6.382978723404255%)
2 Star
7 (14.893617021276595%)
1 Star
23 (48.93617021276596%)