Active since Aug 2020
I had a distressing experience with Burnett Attorneys (Burnett Law). From the start, the attorney arrived late for our initial consultation. I was asked to fill in what was presented as a simple client information form, only to later realize that hidden behind the form were terms and conditions attempting to bind me to an agreement I had never properly reviewed or consented to. A day after, I immediately sent an email instructing them not to proceed with any work. Despite this clear instruction, Burnett Attorneys continued and even claimed to have drafted a settlement agreement. This was clearly a template because they had no information about my children nor my businesses showing clear disregard for the facts of my case. They keep spelling my name incorrectly! To make matters worse, they then began sending me statements for services I never authorized. This harassment escalated with the issuance of a Section 129 legal notice — threatening me legally for an account I had never agreed to. Despite raising my objections in writing and explaining there was no signed mandate, Burnett Attorneys ignored my concerns and persisted with their aggressive and ********* conduct. And charging me for emails and sms's! Their behavior has been unprofessional, abusive, and in clear violation of basic client trust and legal ethics. I have been forced to escalate this to the Legal Practice Council to seek accountability.
I bought a curly weave and they delivered a different weave. They collected the weave upon their own acknowledgement that it was incorrect. When I requested for my money back they told me they will pay it back less R350 admin and less courier fees and gave me a choice to allow them to fix the curls, to which I did. They didnt fix the curls and decided to send me a straight weave. I asked them for my money back they said i must contact my lawyers.
I wish i can share photos of what I ordered vs what i received from these people. The arrogance when I said they must change it. I ordered a curly wig, they first gave me a ridiculous looking wig they acknowledged it and I took it back. They then said it was a correct wig and they will fix the curls. They could not fix the curls. They then sent me a straight one that I didn't order. They gave me an option for a refund with less R350 for admin fees and less R120 for courier. I will tell everyone who cares to listen never to order from these people again!!!! Ever! The service was appalling! I told them I want my money back and they said I must take them to my lawyers. Infact I want to open a police case against them. They are a FRAUD!
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