Kara F

Last Birthday at Old Town Italy- MENLYN Maine

Last night I celebrated my birthday with my boyfriend at one of our favourite restaurants- what a disaster. We arrived just after 6, the restaurant was half full. After waiting a very long time to be seated a waiter arrived from the bar area. We ordered wine, a starter and two mains at 6:30. We started to realize that we don't see any waiters.. As we waited for our food we saw that no other tables were served with food. After an hour of waiting, the kitchen bell ringing like a fire alarm with no water attending thereto... We waved down a waiter to please check up on our food. He brought our mains, ice cold. We asked him about the started and he didn't really respond thereto. As this was more than an hour after ordering, we wanted to have our food reheated. It took us quite a while to attract the attention of someone who looked like a manager to ask him to please attend to us as our waiter was nowhere to be seen after he threw our food down. The manager apologized and after a decent period of time, brought out our new meal. We realized throughout this time that the tables around us where unhappy and restless. The man sitting behind us complained about the same issue. Upon arrival of our food, we asked for ketchup, as it did not arrive, we were able to attrack the attention of a waiter chatting at the bar, he eventually brought the ketchup as I was finishing my second last bite of food. This was quite unpleasant and the service was not the only substandard element--one of our orders were wrong and the food was nothing to write home about. This is such a pity as we live the authenticity of the restaurant. As we are such fans, we brought dineplan vouchers during lockdown in support of their team. If anyone is interested in buying them at a discount.. Let me know. We will definitely not be visiting again.