NM
Nomonde M
Active since Aug 2020
2
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0
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Reviews
2 reviews69 months ago
UVEST IS DISGUSTING
I have never had such incredibly terrible and inhuman service delivery. In February I moved into a property at Buh Rein Estate through Uvest during inspections maintenance issues were noted. Broken front door, leaks, electrical faults and more. Yet none of those issues where attended to. I had to run after Uvest to resolve the power issue,that went under the radar as they put it . Of which they sent a dodgy contractor ,that created a bigger mess from all the plug points not functioning .I now had no power at all.Their own contractor didn't even have their support numbers to contact in order to resolve this mess and I had to step in to make calls to resolve the electrical fault myself. I sent numerous emails and WhatsApp communications only to get excuse after excuse from Uvest . Till date no maintenance was done. The worst part was during winter storms, rains and worse a COVID19 crisis, I had to live with a flooded house because the front door couldn't be closed,living with a minor as a single mother in this state. I had to find ways to block the door with our suitcases. This from living in a so called sought after upmarket estate,yet the serve is equivalent to a squatter camp . The bath,sink,toilet and shower started blocking and still Uvest was no where to be seen. Nisha's excuse when I followed up on the matter was that she forgot. The email went under the radar. How convenient is this. This is because she is conveniently making sure she takes the rent ,yet I had sewerage coming through the shower and its okay to let my emails go through the radar. To the point that there was a fire and the unit is not conducive to live in. Its been close to 3weeks and still after continuously emails to Nisha she has no solution an. She has lied and said Uvest has no units available to transfer us to,yet has failed to explain why than Uvest has units advertised.On arrival after chasing them to come through to investigate , I was rudely told to empty my fridge and vacate the apartment by their maintenance guy. Rent has been taken though. No communication from their office, no solution offered. Instead I have to run after them . Her(Nisha) excuse of, I will call you in 10 minutes time from now,instead turned to 3days later and this was only after I sent her a harsh email . Oh but no that was the best phne call hey. Where this woman asked me but why can't I go live with family,why did I open the door,when I clearly explainedthat during the storm that door was blown open by the force of the winds ( Mind you a door that did not close in the first place and was and still is a safety hazard) She still had the audacity to ask me to come open the flat 2weeks after the incident to her maintenance team because they apparently had no spare keys available. On top of all that she instead sends me an email to say they have had access to the unit and see i have removed my furniture,what are my plans. And yet ignores all my questions about the lead time to investigate, ignores my questions about moving to another unit! WOW!!!!WOW!!!WOW!!!I'm sorry ,what are my plans? Should my furniture be left to rot in a place drenched with thick black smoke? I am beyond shocked . This service is beyond the worst service provided,especially because this service is related to basic human rights.
0 replies
69 months ago
UVEST IS THE WORST.
I have never had such incredibly terrible and inhuman service delivery. In February I moved into a property at Buh Rein Estate through Uvest during inspections maintenance issues were noted. Broken front door, leaks, electrical faults and more. Yet none of those issues where attended to. I had to run after Uvest to resolve the power issue,that went under the radar as they put it . Of which they sent a dodgy contractor ,that created a bigger mess from all the plug points not functioning .I now had no power at all.Their own contractor didn't even have their support numbers to contact in order to resolve this mess and I had to step in to make calls to resolve the electrical fault myself. I sent numerous emails and WhatsApp communications only to get excuse after excuse from Uvest . Till date no maintenance was done. The worst part was during winter storms, rains and worse a COVID19 crisis, I had to live with a flooded house because the front door couldn't be closed,living with a minor as a single mother in this state. I had to find ways to block the door with our suitcases. This from living in a so called sought after upmarket estate,yet the serve is equivalent to a squatter camp . The bath,sink,toilet and shower started blocking and still Uvest was no where to be seen. Nisha's excuse when I followed up on the matter was that she forgot. The email went under the radar. How convenient is this. This is because she is conveniently making sure she takes the rent ,yet I had sewerage coming through the shower and its okay to let my emails go through the radar. To the point that there was a fire and the unit is not conducive to live in. Its been close to 3weeks and still after continuously emails to Nisha she has no solution an. She has lied and said Uvest has no units available to transfer us to,yet has failed to explain why than Uvest has units advertised.On arrival after chasing them to come through to investigate , I was rudely told to empty my fridge and vacate the apartment by their maintenance guy. Rent has been taken though. No communication from their office, no solution offered. Instead I have to run after them . Her(Nisha) excuse of, I will call you in 10 minutes time from now,instead turned to 3days later and this was only after I sent her a harsh email . Oh but no that was the best phne call hey. Where this woman asked me but why can't I go live with family,why did I open the door,when I clearly explainedthat during the storm that door was blown open by the force of the winds ( Mind you a door that did not close in the first place and was and still is a safety hazard) She still had the audacity to ask me to come open the flat 2weeks after the incident to her maintenance team because they apparently had no spare keys available. On top of all that she instead sends me an email to say they have had access to the unit and see i have removed my furniture,what are my plans. And yet ignores all my questions about the lead time to investigate, ignores my questions about moving to another unit! WOW!!!!WOW!!!WOW!!!I'm sorry ,what are my plans? Should my furniture be left to rot in a place drenched with thick black smoke? I am beyond shocked . This service is beyond the worst service provided,especially because this service is related to basic human rights.
0 replies
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2 Star
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1 Star
2 (100%)