Active since Aug 2020
It has taken me a while to find the words to write about my terrible experience. From the moment we started using Genesis and using the private midwife services everything seemed so amazing but the aftercare at Genesis is just terrible. Firstly I really wanted the experience of having water birth but it was not prepared therefore I could not use the bath. The night after giving birth not once did a nurse come to check how my baby and I were, we were given no advice on what to do my husband and I had to call the nurses. I was then given stilpane but I was not aware what medication it was as I was still out of it from the anesthetic which then resulted in it being passed. To my baby and she slept and did not want to feed. She then had low blood sugar and was force fed formula against my wishes. The worst part of my experience was the paeditrician, as we were leaving a nurse came running to us asking if we were aware that our baby has a tongue tie and we were so confused as it was the first time hearing of this. We demanded to see the paeditrician but she was too busy to see us. We then went back on the following monday to get her BCG injection, which by the way was not available at birth. The paeditrician insisted that she tokd us and I was probably "too out of it" to remember. We also did not receive anything from the hospital, no nappies, pads I even had to use my own linen savers for the bed. Honestly not what I had in mind and will not recommend to anyone. The only thing that I can say was amazing was the food and the lady who delivers it, she was so sweet and even broughy food for me when the nurses refused because we were already discharged.
I was desperately looking for a place that does mole removal. I discovered Skin Aesthetica/Aesthetica Skin Centre online and booked an appointment. I was welcomed by very friendly staff and the most friendliest the******. She advised that the procedure could be done there and then and would not take long. The procedure was done in about half an hour and didn't hurt at all. Overall the best place to get your aesthetic needs at an affordable price and would recommend them to everyone I know.
I contacted the call center as I wanted to cancel my contract. I was informed twice that it was ending at the end of August and I will have to pay one more fee as I had to give one months notice and I agreed. A few days later I received an email stating that my cancellation has been declined as my contract ends in December. I then called the call center and was informed that I am now liable to pay until December due to the lockdown and I was not being debited. This is utter nonsense because my contract expires at the end of August regardless of anything, I requested to speak to a manager and she informed me that because my contract is fixed for 24 months I have to pay and if I want to cancel it will be R2000,00 and is stated on the contract. It says nothing on the contract regarding this and I will not be paying anything more!!! The lockdown affected all of us not only YOU!!!
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