SR
Sean R
Active since Sep 2020
3
Reviews
0
Industries
Reviews
3 reviews24 months ago
Useless FNO
This FNO is the only provider in our area and our road for that matter. They are beyond useless in keeping the network up for 24 hours. The previous week was a 24hr outage as they upgraded a switch and did not test it prior to installing, only to discover a faulty card, and then needed to procure a replacement card. Who does work like this. This Facebook group exists because of their unreliability: https://www.facebook.com/share/4viZ1h1NsZh***LN/?mibextid=K35XfP I am close to walking the streets to get people to sign a petition to have another provider in the area. Imagine not being able to change your provider as there was no other fibre option, it’s like not having power as Eskom cannot provide it. I would have given zero stars if I was able to set it, I cannot tell you how frustrated I am with this company. Rant over…..for now
53 replies
41 months ago
Terrible service and unrealistic timelines
This is now the second time I have been to Ryan's Car wash at 3Arts shopping Centre in Plumstead and I get back to my car long after it was supposed to have been washed and vacuumed in the time frame given to me, only to find the car is still in the bay where I parked it and has not been touched, still as dirty as it when I left it there. I get told, we were going to do it next... I call B.S. and then told bring it back tomorrow. Do the staff there think I do nothing in my day, that I can just bring it back the next day. I will not be taking my vehicle back there.
0 replies
68 months ago
Spiteful behavior during a pandemic
I’m not one for naming and shaming but I feel it has got to the point where I need to make others aware of this company and their dealings. I decided to cancel my fibre with MWEB at the end of July as I could never get through to them to perform an upgrade, I got tired I hearing Mark Pilgrim’s voice on the other side of the line while I pushed different buttons for different options. It took me eventually getting hold of the accounts department and telling them I wish to cancel my fibre line for them to offer an upgrade. I requested the cancellation as I felt it should not have got to this point for a company to do what the paying subscriber was requesting from them. The thirty-day notice was given and the fibre service ended on the morning of the 1st of September. It is at this stage where the ISP is to release the line for the next ISP to pick up. MWEB did not do this. I have called their call centre and their accounts department, eventually getting hold of someone, and they state they released the line, yet Frogfoot says this is not the case and MWEB is holding onto it till 1 October. This is being done out of spite as there is no reason they should be holding onto the line, my account is closed, my logins do not work anymore, the other ISP has been battling to get the line released yet it has not happened. It is now the fourth day without Internet in the home, which during a pandemic and with remote working required, it is quite disgusting to say the least. I have lost hours of productivity, never mind mobile data charges. I would like others to see what it is like to deal with a company like MWEB Being in the IT industry for a decade plus, I hope this provides some influence as to some future choices my followers will make regarding their Internet Service Provider.
0 replies
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1 Star
3 (100%)