Abbeygail H

All I wanted was a call

IF I COULD GIVE ZERO STARS I WOULD. Okay so last year i went to the Willgers hospital trauma word late in the evening i was not on medical aid at the time and had to pay cash for everything a month or two i received an email followed by a brief call afterwords, in regards to my trauma bill (living in this day and age where you can get scammed over email i don't trust an email that only states a amount due and banking details attached but thanks to the great and patient lady i spoke to i quickly payed the amount due and went on my way BTW this was Sep/Oct 2019 BUT in September 2020 i received another email stating i owe an amount of R730 to the Wilgers hospital thinking this must be a mistake cause it's been a year and i only now receive an email NO CALL JUST THE EMAIL, i ask my mom to call seeing that i'm currently out of the country... my mom then informs me that DR LOUISE ENGELBRECHT spoke to her ans started raising her voice telling my mom to tell me that they were emailing me since last year and i should check my SPAM ... when my mom asked why they didn't call she rudely stated that they don't call ... which is funny seeing that i received one last year!!! my mom then said okay we will be paying the owed amount to her which was R730 and that's when DR LOUISE ENGELBRECHT said no it is now an amount of R960 because they gave the case to dept collectors and when my mom wanted to try and explain the situation she just said ''IF THIS NEW AMOUNT IS NOT PAID THEY WILL BLACKLIST ME" a student! You want to blacklist a student for seeking medical help and then paying her bills but BECAUSE YOUR OFFICE DIDN'T BOTHER TO CALL! and now your being rude about everything... ethical i think NOT!