Catherine P

Rynfield Pool and Spa make sure when you buy or face a nightmare

Make sure you read the fine print on the counter tops when you shop at Rynfield Pool and Spa ,if you need any electrical items make sure that its exactly what you need because to exchange or return is a absolute nightmare and you will be charged a 15% handling fee ..There are no visible signs in the shop indicating this besides the fine print on the counter.I purchased a LED pool light only to discover when retuning home that it will not work ,so I returned the following day to exchange the light for another model which will better suit my set up ,this is when I was told that even though I returned the light exactly how I bought it ,it now needs to go back to the suppliers to be tested .And only then will they exchange it for me which I agreed on .I went around a few days later to see what was going on ,I could now exchange the light but they don't have stock on the alternative light .I asked for a refund and was then told there's a 15% handling charge now on the return. So my advise is rather shop were the basic consumer act rules are followed and now where you are given the run around on returns that are untampered with.