CM
Charmaine M
Active since Sep 2020
3
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0
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Reviews
3 reviews1 month ago
VFS Global Refund nightmare process, months later no money back in sight!!!
If only i could rate the VFS Global refund contact centre a negative, i'ld do it a million times. I still dont understand why they have a dedicated "Refund" line, yet they can’t even resolve anything. Why waste resources if all they say is "Please send an email to brucel@vfsglobal for escalation", yet he never replies anything. I initiated a refund on the system on 23 December 2025, sent through supporting documents but still, almost 3 months now no feedback or even acknowledgements for my money back. Why do they even say that refund takes 20 business working days, yet they can’t honor it. Clearly their profiting from clients' refund monies and not reimbursing us what’s due. Misrepresentation on their side. I have called countless times to resolve this, but I keep getting directed to Bruce, but he doesn’t even say anything. I wish they could just let us know that whatever we pay is non-refundable unlike make us look stupid following up knowing they won’t pay back the money. I’m highly disappointed by the finance department and it’s a let down because they appointments are very efficient, i went to the Pretoria branch. To everyone, initate a refund request at your own risk because you might fight for your life trying to get it back.
0 replies
66 months ago
Vodacom call centre service
Im starting to think the only way to resolve an issue with Vodacom is by complaining on Hello Peter which i find absurd!!!Following a complaint i raised a few months back, i still havent received my refund for their negligence. Instead when i call i get taken from pillar to post without the issue being resolved. Something that should have taken 14 working days from 06 October has lapsed over a month and still issue is not resolved. When i call customer care they transfer me to a different department that takes me back to customer care. Yesterday, 09 Nov i spent over a hour with no assistance, spoke to over 8 consultants but nothing changed. Perhaps they dont understand my request hence i decided to complain here since it seems like thats the only language they understand. Im really disapointed with their service and level of competence, especially considering they are known as the best telecom, to top it up the ladies are rude!!!! My question is they say all calls are recorded, dont they listen to them when resolving issues and surely there is a trail on my account of my query but dololo resolving because everytime i need to narrate the whole story again. Hopefully after this within 24 hours i'll be helped because this is ridiculos especially since one of the ladies said they are escalating the issue i should get my refund in my account in a day but now its almost 5 days no feedback as courtesy.
168 replies
68 months ago
Inadequate information provided whilst upgrading contract
In March 2020, my contract was in arrears with R980 as debit order had been reversed with the assumption my contract was expiring in February since I had got it in 2018 (buy one get one free promo). When my contract expired I was not notified and ended up in arrears of which I paid up on 23 April. I wanted to cancel my contract altogether with Vodacom because I had called countless times without getting good service. The consultant I spoke to on 23/04/20 convinced me to rather opt or airtime for R60 where I’ld pay for R35 so that I could keep my number and I agreed to the deal assuming my debit order will run through. Five months later I try using my number and notice service has been suspended, I check my emails and see that I’m in arrears with R395.96. To my demise, I call Vodacom and I was told that my account did not have a debit order since inception of the upgrade from 23 April 2020 because I had been in arrears previously hence it was converted to a cash account without being notified. When I upgraded my contract the consultant didn’t ask for my debit order details and I assumed it’s because you already hav my details and debit order.M my question is how is Vodacom going to fix my credit score which has a dent as the consultant who helped did not notify me that there is no debit order, it’s a cash account? Today when I called (ref: 57030519), I spoke to Thembi and she told me that the upgrade consultant is from Comit a Vodacom third party and I was not aware as I was in good faith that it was an agent from Vodacom. For some reason i knew this would happen, such a horrible customer experience
106 replies
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